EMOTIONAL QUOTIENT

AT Group no. 8:--

WORK Abhilasha Maal
Aditi Deokatte
Arun
Ashwini Kariganur
Tara V.
Toufiq Shaikh

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 Scope of the topic.

• A comparative study between

I.Q & E.Q.

• Why E.Q can matter more than

I.Q at the work place.

• Application of E.Q in
management.

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Index
• What are emotions?
• What is E.Q?
• Neuroscience of E.Q.
• Components of E.Q.
• IQ v/s EQ.
• Application of E.Q in
management.
• Statistics.
• Characteristics of high and low
E.Q person.
• Applying E.Q in business
organisations.
• Assessment of E.Q.
• Ways to improve E.Q.
• Alexithymia.
• Some myths and facts about E.Q.
• Conclusion.
• References.
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 EMOTIONS.

• Emotions:-- The physiological changes, subjective

experiences and expressive behaviours that are involved in
feelings such as:--
Anger

Love

Happiness

Surprise

etc.

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 EQ?
What is that?

The demonstration
of a positive
attitude, respect,
and healthy
patterns of
behavior towards
self and others

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Neuroscience of Emotions.

Amygdala is the seat of all

emotions.

Amygdala is
deep within the most elemental
parts
of the brain.

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E.Q Emotional Intelligence.

Interpersonal Intrapersonal
skills skills

EQ

Social
Skills

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 Interpersonal skills.

• Empathy

• Social responsibility

• Interpersonal
relationships

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 Intrapersonal skills.

• Self- awareness

• Self- regard

• Assertiveness

• Independence

• Self- actualization

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 Adaptability E.Cs

• Adaptability:--
Flexibility
Problem-solving

• Stress management:--
Stress tolerance
Impulse control

• General mood:--
Optimism
Happiness
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 E.Q MAP.

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 IQ v/s EQ
(Intelligence Quotient v/s Emotional Quotient)

• The research shows that

IQ can help you to be 20%
successful to the extent IQ
of 20 percent only in
life. The rest of 80
80%
percent success depends
EQ
on your EQ

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 IQ v/s EQ

GETS YOU GETS YOU

HIRED FIRED/PROMOTED

THE PROFESSIONAL SUCCESS

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 Application of E.Q in management

• Emotional Marketing

• E.Q in Effective
Communication

• E.Q in Human Resource

Development

• E.Q in Finances

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 Emotional Marketing.

• Emotions drive buying behaviour.

• Emotional marketing is about

capturing the “share of the heart”
and not just the “share of the
wallet” of the customer.

• Choice of right colours can

influence the mind of the customer
emotionally.

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E.Q in Effective Communication

• Our face can convey a wide range of

emotions.

• High E.Q enables in better

negotiations.

• High E.Q also helps in better public

speaking.

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E.Q in Human Resource
Development.
• E.Q testing is now a part of
selection procedure in many
MNCs.

• E.Q training helps in team-

building.

• After E.Q training turn over rate

reduces significantly.

• E.Q testing is a better assessment

tool to discover leaders.
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E.Q in Finances.
• Having higher E.Q means generating
more profits and revenues in service
based industries.

• Higher E.Q also enables in making

sound personal financial decisions.

• A study of 44 Fortune 500 companies

found that salespeople with high EQ
produced twice the revenue of those
with average or below average
scores.
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Statistics.
• At MetLife, sales men scoring higher in
‘ learned optimism’ sold 37% more insurance
in first two years than pessimists.
(Seligman, 1990).

• Sales people selected on the basis of

emotional competence sold more than other
sales people at L’Oreal. (Hunter, Schmidt &
Judiesch).

• Store managers trained in handling stress

showed increased profit and customer
satisfaction( Lusch & Serpkeuri,1990).
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Contd.

• In a manufacturing plant supervisors

trained in listening skills, conflict
resolution and team building showed ;

• Accident reduction by 50%.

• Formal grievances were reduced from an

average of 15 per year to 3 per year.

• The plant exceeded productivity goals

by US $ 250,000( Pesuric & Byham-1996)

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• High E.Q person:--
• Expresses his feelings clearly
and directly without fear.
• Is not dominated by negative
feelings like:--
Guilt, shame, fear, worry, etc.
• Balances feelings with logic,
reason and reality.
• Is independent, self reliant,
morally autonomous.
• Is intrinsically motivated.
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• Low E.Q person:--
• Doesn't take responsibilities
for his feelings; but blames
you or others for them.
• Plays games; is indirect or
evasive.
• Has no empathy, no
compassion.
• May be overly pessimistic;
may invalidate others' joy.
• Carries grudges; is
unforgiving.
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 APPLYING EQ IN BUSINESS
ORGANISATIONS

• Customer Service
• Hiring
• Turnover
• Training
• Productivity
• Goal Setting
• Emotional Support
• Leadership

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 Do different professions require different
levels of E.Q.
CLUSTER I: EXTREMELY HIGH
Artist, Insurance, Advertisement, Social Work.
CLUSTER II:HIGH
Teaching, Legal, Tourism, Politics, Business/
Entrepreneurship, Police.
CLUSTER III:AVERAGE
Judiciary, Administration, Information Technology,
Medicine, Banking, Engineering, Accountancy, Nursing.

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 Assessment tools for E.Q.

• Reuven Bar-On & the EQ-I

• Mayer, Salovey, Caruso & the

MSCEIT

• Daniel Goleman & the ECI

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 Can E.Q be developed ?

• Keep a Diary
• Express Your Emotions
• Develop Social
Connections
• Debriefing
• Case studies
• The detectives
• Happiness list

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• Alexithymia = “Lack of words for
emotions”.

• Person cannot feel his and others

emotions and cannot express it in words.

• Person faces difficulty in intrapersonal and

interpersonal relations.

• These disorder is still without a cure.

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 Some myths and facts about E.Q
• Being EI does not mean a weak, submissive or defensive
personality.

• Being highly EI does not mean being extra nice, polite or sugar
coating your language

• The females are NOT superior to males in expressing/experiences

emotions as most of us tend to believe incorrectly.

• There is no direct evidence to prove that EQ is

dependent upon heredity.

• However, the environment does seem to influence the EQ.

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Conclusion…..
• E.Q is a better predictor of success than I.Q.

• I.Q may get one hired but it is E.Q more than I.Q or
experience which gets one promoted.

• The price we have to pay in ignoring EQ is far too expensive. It

leads to unhealthy and unsatisfying lives.

• Our IQ may help us understand and deal with the world on one
level but we need our emotions to understand and deal with
others and ourselves.

• You can also understand what makes you incompatible with

certain people or jobs and learn ways to deal with the emotional
difficulties.
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References.
• Emotional Intelligence: Why it can matter more than I.Q
by -- Daniel Goleman.

• Change Management Excellence

by -- Sarah. Cook.

• The E.Q edge: Emotional Intelligence & your success

by -- Howard E. Book.

• Raising your Emotional Intelligence: A practical guide

by -- Jeanne Segal.

• www.emotionalintelligence.co.uk
• www.performanceedge.com
• www.eqindia.com

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 Any Questions?

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