ANSWERS

ANSWERS

ANSWERS

PROBLEM(s) There is Hard Disk Failure and there is DATABASE/REIS/REIS Listener Service Interruption, the System will freeze, and no further operation can be performed on the System, or CCS Graphical Interface is not responding, or does not start, or shows a blank screen indicating an error boot, or does nor turn-on: SOLUTION(s)

The PBOC/DBOC/CBOC/MBOC shall inform the IT Capable member of the board of the failure; The IT Capable member of the board shall report the failure to the NSC, indicating the name of the server and the location; The NSC shall, upon authority of the PBOC/DBOC/CBOC/MBOC, ask the IT Capable member of the board to repeat the turn-off and turn-on procedure; If the problem persists, the NSC shall arrange for the delivery of the replacement CCS to the affected PBOC/DBOC/CBOC/MBOC;

ANSWERS

PROBLEM(s) There is Hard Disk Failure and there is DATABASE/REIS/REIS Listener Service Interruption, the System will freeze, and no further operation can be performed on the System, or CCS Graphical Interface is not responding, or does not start, or shows a blank screen indicating an error boot, or does nor turn-on: SOLUTION(s) The IT Capable member of the board shall: Turn off the defective CCS. Remove the removable memory from the defective CCS. Store the defective CCS in the designated location. When the replacement CCS in the designated location. When the replacement CCS arrives, the CCST must install the removable memory into the replacement CCS. Connect the replacement CCS to the power main and turn it on. Call the NSC, and update them on the satatus of the CCS.

ANSWERS

PROBLEM(s)

There is Power Supply Interruption (Brownout/Blackout) and Provincial/District/City/Municipal Canvass Service is interrupted:
SOLUTION(s)

The PBOC/DBOC/CBOC/MBOC together with the IT capable member, shall check the status of the generation set, its gasoline level and cable connections; The PBOC/DBOC/DBOC/CBOC/MBOC shall: Start the generator set, its gasoline and check the activity indicator in the generator set; Authorize the IT capable member to unplug the CCS power cables from the external electricity source, and to plug the cable in the Generator set outlet;

ANSWERS

PROBLEM(s)

There is Power Supply Interruption (Brownout/Blackout) and Provincial/District/City/Municipal Canvass Service is interrupted:
SOLUTION(s)

The IT capable member shall call the NSC informing them of the status of the systems; The NSC shall record the new status for the location; The IT capable member shall continually check the status of the external electricity source; Upon the return of external electricity source lasting more than one hour, he IT capable member must request authorization from the PBOC/DBOC/CBOC/MBOC to switch over to the external electricity source; The PBOC/DBOC/CBOC/MBOC shall authorize the switch back to external electricity source;

ANSWERS

PROBLEM(s)

There is Power Supply Interruption (Brownout/Blackout) and Provincial/District/City/Municipal Canvass Service is interrupted:
SOLUTION(s)

The IT capable member shall: Unplug the CCS UPS power cable from the generator set and connect it to the external power source; Call the NSCO indicating the new status of the location; NSC shall record the new status, and thereafter, end the recovery plan for the center.

ANSWERS

PROBLEM(s)

There is Wide Area Network (WAN) Access Failure and the Provincial/District/City/Municipal Canvass Service is Interrupted:
SOLUTION(s)

The PBOC/DBOC/CBOC/MBOC shall: Inform the IT capable member of the inability of the CCS to send/receive; Authorize the IT capable member to: Check the status of the network device; Unplug and plug back the network device, and test the connection; If CCS still cannot connect, the IT capable member must use the alternative network device(s) if available and retest the connection; The IT capable member shall call the NSCO indicating the status of the system if the CCS still cannot connect.

ANSWERS

PROBLEM(s)

There is Wide Area Network (WAN) Access Failure and the Provincial/District/City/Municipal Canvass Service is Interrupted:
SOLUTION(s) The NSC shall: Record the new status for the location and check the network status with the network providers; Call the network technicians in order to supply back-up network devices if necessary; The NSC shall: The PBOC/DBOC/CBOC/MBOC shall authorize the Network Technician to plug the back-up network device into the CCS, and test the connection; If the CCS is able to connect to the network, then no further action is needed. If not, the Network Technician, with authorization from the PBOC/DBOC/CBOC/MBOC, must check the network device and network availability with the provider;

ANSWERS

PROBLEM(s)

There is Wide Area Network (WAN) Access Failure and the Provincial/District/City/Municipal Canvass Service is Interrupted:
SOLUTION(s) Once the connection is ready, the Network Technician must call the NSC indicating the status of the system; If the Connection still cannot be established, the Network Technician must inform the PBOC/DBOC/CBOC/MBOC; The PBOC/DBOC/CBOC/MBOC must inform the Commission and request for further instructions; The NSC, if informed by the IT capable member of the network connection recovery, records the new status for the location.

ANSWERS

PROBLEM(s)

There is Catastrophe: Fire, Flood, earthquake and others, and the Provincial/District/City/Municipal Canvass Service is interrupted:
SOLUTION(s) The Canvassing Center security must instruct all personnel to evacuate the provincial/municipal center; The PBOC/DBOC/CBOC/MBOC shall: Secure all election materials and equipment Check with the Regional Election Director/Provincial Election Supervisor for further instructions; The IT capable member shall check all the network devices and servers. If any of the equipment is missing, he shall call the NSC and inform about the missing equipment. For the replacement procedure, he shall check the corresponding recovery procedure. The RED/PES shall issue order on what action to be under taken for the Provincial/District/City/Municipal Canvassing Center

ANSWERS

PROBLEM(s)

There is Sabotage, equipment recovery and other similar circumstances, and the Provincial/District/City/Municipal Canvass Service is interrupted
SOLUTION(s) If the Canvassing Center is safe, the PBOC/DBOC/CBOC/MBOC Security Personnel shall: Direct the Provincial/District/City/Municipal personnel to stay in the Center and continue with the proceedings; Give order to leave the Provincial/District/City/Municipal center and to stop all proceedings. The PBOC/DBOC/CBOC/MBOC Security Personnel shall secure all election materials and equipment in the custody of the PBOC/DBOC/CBOC/MBOC; The IT capable member shall check all the network devices and servers. If any of the equipment is missing, the CCST shall call the NSC and inform them about the missing equipment. For the replacement procedure, he shall check the corresponding recovery procedure.

ANSWERS

ANSWERS

PROBLEM(s)
BEI PIN/s is unavailable
BEI
TECHNICAL SUPPORT PERSONNEL

SOLUTION(s)
BEI shall inform the Technical Support personnel; Technical Support personnel shall inform the PCOS Supervisor PCOS Supervisor shall inform the NSC; NSC shall advise the PCOS Supervisor to provide the PINs to the BEIs; Technical Support personnel shall provide the PINs to the BEI; PCOS is now ready to resume the voting process Technical Support personnel shall call the PCOS Supervisor, who in turn shall call the NSC and inform them about the availability of the PINs

PCOS SUPERVISOR

NSC

ANSWERS

PROBLEM(s)
There is a Ballot Jam

SOLUTION(s)
If the ballot is visible, BEI IT-capable member shall pull out gently the ballot; BEI shall call upon the Technical Support personnel who will remove the PCOS from the ballot box, and retrieve the ballot causing the jam BEI chairman, after the PCOS has been cleared of the ballot jam, shall re-feed the ballot to the PCOS. If the ballot is rejected because it has been already counted, the BEI chairman shall direct the Technical Support personnel to remove the PCOS from the ballot box, and shall deposit the said ballot inside the ballot box without passing through the PCOS. However, if the ballot was rejected for other causes (e.g. invalid, ambiguous, misread), the BEI shall follow the provisions as stated in the Revised General Instructions for BEIs for rejected ballots;

ANSWERS

PROBLEM(s)
There is a Ballot Jam

SOLUTION(s)
In cases when the ballot jam is caused by the improper stacking of the ballot box, and there is a need to open the ballot box in order to make room for additional ballots, the chairman of the BEI, in the presence of watchers, shall open the ballot box, press the ballots in order to make room for additional ballots, and thereafter, close the ballot box.

ANSWERS

PROBLEM(s)
There is a Printer Jam

SOLUTION(s)
Under the direct supervision of the BEI, the Technical Support personnel shall open printer door and remove the jam by gently pulling the paper back toward the paper roll; Technical Support personnel shall reload the paper, once the jam has been removed.

ANSWERS

PROBLEM(s
There is a Power Supply Interruption (Battery)

SOLUTION(s)
The NSC, upon advise of the PCOS Supervisor or Technical Support personnel, must undertake measures to locate and deliver a replacement battery; For the Battery Replacement, under the direct supervision of the BEI, the Technical Support personnel shall: Disconnect the battery, if available Connect a new battery Connect the inverter to the external source (if applicable). Turn the PCOS on.

TECHNICAL SUPPORT

ANSWERS

PROBLEM(s) PCOS operation is interrupted during voting, as when the Display Screen is unresponsive, or there is a Hardware failure or damage, and other similar circumstances: SOLUTION(s)
Technical Support personnel shall call the PCOS Supervisor, who shall in turn inform the NSC; NSC shall ask the Technical Support personnel, under BEI supervision, to turn-off and then turnon the PCOS, and follow other general troubleshooting instructions If the problem persists, the NSC shall arrange for delivery of replacement PCOS

ANSWERS

PROBLEM(s) PCOS operation is interrupted during voting, as when the Display Screen is unresponsive, or there is a Hardware failure or damage, and other similar circumstances: SOLUTION(s)
If the NSCO confirms that a replacement contingency PCOS shall be arriving, the BEI shall: 31. Technical Support personnel shall call the NSC, through the PCOS 6. 18. Install Once Remove the replacement back-up memory contingency card of PCOS the defective arrives, the PCOS; BEI Chairman 1. Turn-off the defective PCOS 24. 11. Close the the and replacement lock the ballot PCOS box; on the ballot box; Supervisor, and inform them about the replacement. 19. shall Open open the Administrator the ballot box, Memory retrieve Card the envelope compartment containing of the the replacement counted 2. Remove the PCOS from the ballot box 25. 12. Plug Break the the replacement seal of the Poll PCOS Worker to the Memory electrical Card outlet compartment using the power of the ballots, PCOS; if any; 3. cable; Open the ballot box, retrieve the ballots, if any, count ballot/s, place them defective PCOS; 32. If the voting over, and there is in still noMinutes contingency PCOS, as confirmed 7. 20. Retrieve Retrieve the theis back-up uncounted memory ballots card installed in the replacement PCOS; in an the envelope, seal, and record 26. 13. Plug Remove battery Main to Memory the replacement Card of the PCOS; defective PCOS; the NSCO, the BEI shall use thethe PCOS of the next or 8. 21. Take Close out the the Administrator counted ballots compartment inside of envelope the replacement and PCOS; them inside 4. Put the sealed envelope containing the counted ballots, ifnearby any, in precinct, the 27. 14. by PCOS Open the shall Poll then Worker perform Memory the initialization Card Compartment process; of return the replacement following procedure as enumerated in the next item. 22. The the Insert ballot thethe box back-up memory card taken the defective PCOS ballot box, close and lock the ballot boxfrom 28. PCOS; Chairman shall feed the uncounted ballots one at a time intoto the 9. Place replacement the uncounted PCOS; inside the envelope and seal it 5. Upon authority of the ballots Election Officer, continue voting, depositing the 15. the Insert replacement main memory PCOS; card taken from the defective PCOS; 10. 23. Put The the Chairman sealed envelope of the BEI containing shall retrieve the uncounted envelope ballots, containing if any, the in the ballots in the ballot box without passing through the PCOS 29. 16. Follow Close the the Poll General Worker Instructions compartment up to of the the end; replacement PCOS; ballot uncounted box; ballots from the ballot box; 30. 17. After Openall the the Administrator procedures Memory have been Card followed, compartment reinsertof the the original defective back-up PCOS; memory of the replacement contingency PCOS;

ANSWERS

PROBLEM(s) PCOS operation is interrupted during voting, as when the Display Screen is unresponsive, or there is a Hardware failure or damage, and other similar circumstances: SOLUTION(s)
If the NSC confirms that there is an available replacement PCOS, but the time to wait for the replacement is more than the time needed to wait to be able to use the PCOS of the next or nearest precinct: 5. Technical Support personnel shall personnel call the the 1. 3. The NSC, BEI and through the Technical the PCOS Support Supervisor, shallNSC, arrange shall through undertake the transfer to PCOS follow of a Supervisor, and inform about the PCOS the applicable from the steps next/nearby asthem enumerated polling in replacement. the precinct preceding to Item, be used and follow as the the replacement General Instructions PCOS; up to the end;

2. 4. After all the the said procedures PCOS from have the been next/nearby followed, precinct reinsert the hasoriginal finished back-up all its activities, memory of it the shall replacement be retrieved PCOS, and delivered and return by it the to Technical its original Support polling personnel place/center; to the precinct with the defective PCOS;

ANSWERS

PROBLEM(s) PCOS operation is interrupted during voting, as when the Display Screen is unresponsive, or there is a Hardware failure or damage, and other similar circumstances: SOLUTION(s)
If there is no available replacement, as confirmed by the NSC, or there is no available PCOS from the nearest precinct/polling center, as confirmed by the NSC, and there are still uncounted ballots: 3. 2. Upon closing members of the then polls shall and open with the the ballot corresponding box and feed authority the uncounted from the 1. The BEI,BEI after following the preceding steps on continuing with voting ballots, Election Officer, at anot time, the BEI in the shall, Contingency together with PCOS; the watchers, with theone ballots passing through the PCOS, shall ask fortransport authority the ballot box containing the to ballots, and the main memory card of its PCOS from the Election Officer transfer the ballot box containing the ballots 4. Close to the the the Municipal/City polls, and follow Canvassing the General Center Instructions that up has to the the end. available Municipal/City Canvassing Center with the contingency PCOS; Contingency PCOS;

ANSWERS

PROBLEM(s) The PCOS was unable to print the Election Returns: SOLUTION(s)
Technical Support personnel, through the PCOS Supervisor, shall inform the NSC, who shall instruct the Technical Support personnel the general troubleshooting procedures;

PCOS SUPERVISOR

TECHNICAL SUPPORT PERSONNEL

NCS

ANSWERS

PROBLEM(s) The PCOS was unable to print the Election Returns: SOLUTION(s)
If the problem persist, the NSC shall undertake to: Arrange for the delivery of replacement PCOS, if available;

If no replacement PCOS is available, direct the Technical Support personnel to inform the BEI to take the removable main memory to the identified nearest precinct/polling center, or to their respective Municipal/City canvassing center, as the case may be;

ANSWERS

PROBLEM(s) The PCOS was unable to print the Election Returns: SOLUTION(s)
Once the replacement PCOS is available, the Technical Support personnel shall perform the following under BEI supervision: 1. Ensure Turn off that the defective PCOS 6. a roll of paper is installed. 2. Connect Remove the both CF cards from the defective PCOS 7. replacement PCOS to the battery and external electricity source. 3. Store the defective PCOS in its original packing 8. Perform PCOS startup procedure. 4. Install the replacement PCOS 9. Follow the General Instructions to the end 5. Install both CF cards into the replacement PCOS. 10. Technical Support personnel shall call the NSC, and inform them about the replacement.

ANSWERS

PROBLEM(s) The PCOS was unable to print the Election Returns: SOLUTION(s)
If the PCOS of a nearby precinct shall be used for the printing of the election results, the Technical Support personnel shall, under the supervision of the BEI 3. 1. 6. BEI The BEI and shall, NSC, the together through Technical the with Support PCOS the watchers, Supervisor, personnel transport shall undertake arrange the main the memory totransfer follow card the of applicable a ofPCOS the defective from steps the enumerated PCOS next/nearby to the as polling Municipal/City whenprecinct using a to replacement canvassing be used ascenter PCOS, the that and replacement has follow the available the PCOS; General Contingency Instructions PCOS up to the end;

4. 2. 7. After Follow all the the the said procedures General PCOS from Instructions have the been next/nearby to followed, the end precinct reinsert using has the the finished original Contingency all backits up activities, PCOS memory it shall of the be replacement retrieved and PCOS, delivered and return by theitTechnical to its original Support polling personnel place/center; to the precinct with the defective PCOS; 8. Technical Support personnel shall inform the NSC, through the PCOS 5. Technical Supervisor, Support of the use personnel of the Contingency shall call the NSC, PCOSthrough the PCOS Supervisor, and inform them about the replacement

ANSWERS

PROBLEM(s) The PCOS was unable to print the Election Returns: SOLUTION(s)
If there is no available replacement PCOS from nearest precinct / polling center, as confirmed by the NSC: 1. BEI shall, together with the watchers, transport the main memory card of the defective PCOS to the Municipal/City canvassing center that has the available Contingency PCOS 2. Follow the General Instructions to the end using the Contingency PCOS

3. Technical Support personnel shall inform the NSC, through the PCOS Supervisor, of the use of the Contingency PCOS

ANSWERS

PROBLEM(s) Main Memory card, or iButton Keys, is/are defective/lost/ stolen or destroyed: SOLUTION(s)
After voting and closing of the polls and personnel there is still no the replacement iButton or BEI shall inform the Technical Support and DepEd Supervisor, Main Memory Card, the Election Officer shall direct the BEI to deliver, who shall the inform the Election Officer concerned; together with the watchers present, the ballot box containing the ballots to the Municipal/City for safekeeping; The TechnicalTreasurer Support personnel shall inform the NSC, and await further instructions; The Election Officer shall send out the notice of the date, time and place of reconvening ofreceiving the BEIs for the from purpose of the automated counting to all The BEI, after authority the Election Officer, shall proceed with concerned the voting, parties. depositing the ballots into the ballot box without passing through the PCOS;

ANSWERS

PROBLEM(s) There is a WAN (Wide Area Network) access failure:

SOLUTION(s)
The Technical Support personnel, under BEI supervision, shall repeat the turn-off and turn- on procedure a n d t o check the network link indicator;

If the problem persists, the Technical Support personnel, through the PCOS Supervisor, shall inform the NSC, who shall:
Arrange for the delivery of replacement modem and BGAN device, if available; or Direct the Technical Support personnel to inform the BEI to take the removable main memory to the identified nearest precinct/polling center, or to their respective Municipal/City canvassing center, as the case may be;

ANSWERS

PROBLEM(s) There is a WAN (Wide Area Network) access failure: SOLUTION(s)

If the replacement modem and BGAN device is available, the Technical Support personnel, under the supervision of the BEI, shall:

1. Connect replacement modem and BGAN device to PCOS. 2. Retransmit the information.
If the PCOS of a nearby precinct shall be used for the transmission of results, the BEI shall, in the presence of watchers:

ANSWERS

PROBLEM(s) There is a WAN (Wide Area Network) access failure: SOLUTION(s)

If the PCOS of a nearby precinct shall be used for the transmission of results, the BEI shall, in the presence of watchers: 8. Transmit the results using the PCOS of thethat nearby precinct; 1. Technical 5. After printing Support the remaining personnel election shall ensure returns and the other PCOS reports, of the turn-off nearby the PCOS; precinct has finished all activities involving the PCOS; 9. the removable results have been successfully BEI shall 2. After Eject the main memory from the transmitted, PCOS, placethe it inside the main such memory card, place it the inwrite the envelope and write 6. remove envelopethe Technical Support for personnel purpose, shall remove and main memory therein and NOT backtherein TRANSMITTED ; TRANSMITTED up memory of the; PCOS from the nearby precinct; 3. Bring the removable main memory to the identified nearby polling 10. Support personnel shall the original memory 7. Technical precinct using Support the PCOS personnel therein shall toreturn transmit plug the information; mainmain memory of and the back-up of the replacement PCOS; defectivememory PCOS into the Poll Worker slot of the PCOS of the nearby 4. precinct; Give the removable main memory to the Technical Support personnel; 11. If the results still cannot be transmitted, the Technical Support personnel shall inform the NSCO, through the PCOS Supervisor, and await further instructions.

ANSWERS

PROBLEM(s) There is a WAN (Wide Area Network) access failure: SOLUTION(s)

If there is no alternative transmission available in the polling center or nearby polling center, the BEI shall proceed to their respective MBOC/CBOC. In this case, the BEI shall: Complete the printing of the thirty (30) copies of the Election Return (ER), and other reports, and follow the General Instructions to the end; Once all the activities are completed, the BEI shall retrieve the Main Memory Card of the PCOS, place it in a sealed envelope, write therein the words NOT TRANSMITTED and, accompanied by the watchers present, deliver the same to the RCG (Reception and Custody Group) of the BOC of the city/municipality concerned, where the consolidation of the untransmitted results shall be done.

ANSWERS

PROBLEM(s) There is a Catastrophe: Fire, flood, earthquake and the PCOS Service is interrupted: SOLUTION(s)
BEI, upon advise of the Polling Place Security Personnel, or when danger is apparent, shall instruct all polling center personnel to evacuate the polling center; BEI shall secure all election materials and equipment; BEI shall inform the Election Officer and await further instructions Election Officer shall instruct the BEI on further action/s to take

ANSWERS

PROBLEM(s) There is a sabotage, robbery, other similar circumstances SOLUTION(s)

If the polling place is safe, the BEI shall direct the polling place personnel to stay in the center and continue with the proceedings

If the polling center is not safe, the BEI shall order the stop to all all proceedings and to leave the polling place;
The BEI shall secure all election materials and equipment The Technical Support personnel shall check all the network devices, the PCOS, and peripherals. If any of the equipment is missing, he shall call the NSC, and inform them about the missing equipment, if any, and the reasons therefor. For the replacement procedure, check the corresponding recovery procedure.

ANSWERS

In all cases, all contingency measures and procedures undertaken by the BOCs and the BEIs shall be supervised and/or authorized, noted in the Minutes, and in the presence of watchers, if any.

The contingency measures herein set forth shall also be adopted, as far as applicable, during the testing and sealing of the PCOS as scheduled before election day.

ANSWERS