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Delivery Consultant

Hard Skills Soft Skills Reporting Requirements

Hard Skills

Good English

Language
Documentation Skills Word, Excel, Power-point

Domain Knowledge
Product Knowledge FI, CO, SD, MM, PP, HR etc.

Programming Skills (for Technical Consultants)

Soft Skills

Presentation Skills Communication Skills Inter-personal Skills Team Work

Reporting Requirements

On-site Behaviour

Time Reporting to Project Manager (CC to PM/TL while sending report to anyone else) to Project Co-ordinator (for Project Managers) Dressing Ethics No casuals at Clients Site Monday to Friday No Slippers/Sandals at Clients Site - Ever Work station cleanliness & proper handling

Daily Activity Report

to Office with CC to PM/TL

Email Ethics

Customer Visit

Before you arrive, make sure you have at least a cursory understanding of what the client's needs are and what they are hoping to accomplish. Bring or be prepared to discuss examples of previous similar solutions you have developed. Make a list of questions you need to have answered in order to prepare a bid for the project. Dress appropriately. Find out what their environment is like and be a little dressier than that. Do whatever it will take to feel good about your appearance.

Who is a Consultant ?

Creative problem solver Observant of the environment Neutral and unbiased in opinions Systematic, methodical and careful Understanding of the constraints Logical in thinking in decision making

Thorough in approach

Creativity

Creativity is thinking out of the box, it is being more than ordinary; Bridge the gap between impossible and possible; A consulting mind looks for solutions you do not hire a consultant to state the obvious; We have to be innovative, pro-active and be forth-coming;

A consultant is a generator of ideas and validated options;


In short, a consultant is a smart and intelligent person.

Observant

Observe all rules and guidelines; We should know what our customer is thinking & be responsive all the time; Much of consulting is selling an idea or a solution. We need to prepare the ground before we sell;

Our behaviour should be such that we are liked by most;


Be aware - Cultural, Linguistic, Racial, Environmental, Ethical, Habitual, traditional, historical and political things make difference.

Neutral
Do not take sides when it comes to corporate politics;

Do not take sides when it comes to hardware and software;


What drives us is value. Being rational is important; Be unbiased and professional, but humble and honest in your interactions; Win customers trust, but keep arms-length relationship.

Systematic

Consultants are expected to know methodologies; Do not cut corners you will pay the price; Documentation and procedures are a must in consulting; Good follow-up activities are always appreciated; Do not over-commit; you need to have a way of saying no;

Over promising and under-delivering is fatal.

Understanding
Understand where you are, with who you are and what is expected of you; Understand and appreciate problems, opinions, constraints and limitations; Do not be bossy, prejudiced, opinionated and closed; Be willing to help and come forward, than cynical and repelling

Logical

Logic versus emotion

Thorough

Detailed and Comprehensive; Thoroughly Knowledgeable; Thorough in Communication.

Team Organization
PMO Head (Delivery Manager) Across all Projects

Project Manager - One or more projects. Does account management.


Team Leader - Total delivery responsibility FI, Logistics, HR Delivery Consultant Technical (Basis / ABAP / BIW) Functional

Who is Who UNISOFT


Delivery Manager (back office) Project Manager/Team Leader (Project Site) Functional Consultants BASIS Consultant Technical Consultants

Customer
Management Project Co-ordinator

Key Users

End Users

Delivery Assignments (Types)

Revenue Types T&M and Fixed Price

Geography Type Domestic and Export


Project Types Implementation, Support, Integration, Enhancements You may play any role in a project, based on your skills, experience and situation.

Performance Measures

Parameters; Benchmark; Performance Rating.

Parameters

1. Utilization in Billable projects: Your time needs to utilized for a customer project. a) Project Manager / Team Lead responsible for time booked under his Project hence you are answerable to your Project Manager for Project Time b) You are answerable to GM BSO for your time booked under project IDLE c) You are answerable to Practice Head for your time booked under TRAIN d) Your attendance/payslip answers for your leaves and absentism.

Parameters 2. Knowledge Created: Training Conducted Solution/Repository created

3. Attitude: In the field, Flexibility


4. Customer Feedback

5. Overall resourcefulness

What Parameters are NOT

Certifications Trainings Attended Trying to Solve Problems independently Heroism (without arriving at solution in time)

Benchmark

Utilization in Billable projects: 85%


Knowledge Created:

(but not by overshooting planned time)

Training Conducted - 1 per month in Unisoft (at-least 5 trainees) Solution/Repository created 1 per week

Attitude:
Organization First Accountability Respect for Individual Openness Sense of Urgency Integrity Cost Consciousness

Customer Feedback:
Credible Persons genuine feedback not just by any and everyone

Overall resourcefulness:
Pre-Sales, Delivery, Domain, Problem solver

Performance Rating
Billable Utilization as percentage;
Daily Activity; Trainings Conducted; Helpdesk Queries resolved;
without affecting own assigned tasks

Solution/Repository created; Knowledge Scorecard; Consultant fails if Team fails Project Performance.

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