Professional Documents
Culture Documents
Hard Skills
Good English
Language
Documentation Skills Word, Excel, Power-point
Domain Knowledge
Product Knowledge FI, CO, SD, MM, PP, HR etc.
Soft Skills
Reporting Requirements
On-site Behaviour
Time Reporting to Project Manager (CC to PM/TL while sending report to anyone else) to Project Co-ordinator (for Project Managers) Dressing Ethics No casuals at Clients Site Monday to Friday No Slippers/Sandals at Clients Site - Ever Work station cleanliness & proper handling
Email Ethics
Customer Visit
Before you arrive, make sure you have at least a cursory understanding of what the client's needs are and what they are hoping to accomplish. Bring or be prepared to discuss examples of previous similar solutions you have developed. Make a list of questions you need to have answered in order to prepare a bid for the project. Dress appropriately. Find out what their environment is like and be a little dressier than that. Do whatever it will take to feel good about your appearance.
Who is a Consultant ?
Creative problem solver Observant of the environment Neutral and unbiased in opinions Systematic, methodical and careful Understanding of the constraints Logical in thinking in decision making
Thorough in approach
Creativity
Creativity is thinking out of the box, it is being more than ordinary; Bridge the gap between impossible and possible; A consulting mind looks for solutions you do not hire a consultant to state the obvious; We have to be innovative, pro-active and be forth-coming;
Observant
Observe all rules and guidelines; We should know what our customer is thinking & be responsive all the time; Much of consulting is selling an idea or a solution. We need to prepare the ground before we sell;
Neutral
Do not take sides when it comes to corporate politics;
Systematic
Consultants are expected to know methodologies; Do not cut corners you will pay the price; Documentation and procedures are a must in consulting; Good follow-up activities are always appreciated; Do not over-commit; you need to have a way of saying no;
Understanding
Understand where you are, with who you are and what is expected of you; Understand and appreciate problems, opinions, constraints and limitations; Do not be bossy, prejudiced, opinionated and closed; Be willing to help and come forward, than cynical and repelling
Logical
Thorough
Team Organization
PMO Head (Delivery Manager) Across all Projects
Customer
Management Project Co-ordinator
Key Users
End Users
Performance Measures
Parameters
1. Utilization in Billable projects: Your time needs to utilized for a customer project. a) Project Manager / Team Lead responsible for time booked under his Project hence you are answerable to your Project Manager for Project Time b) You are answerable to GM BSO for your time booked under project IDLE c) You are answerable to Practice Head for your time booked under TRAIN d) Your attendance/payslip answers for your leaves and absentism.
5. Overall resourcefulness
Certifications Trainings Attended Trying to Solve Problems independently Heroism (without arriving at solution in time)
Benchmark
Training Conducted - 1 per month in Unisoft (at-least 5 trainees) Solution/Repository created 1 per week
Attitude:
Organization First Accountability Respect for Individual Openness Sense of Urgency Integrity Cost Consciousness
Customer Feedback:
Credible Persons genuine feedback not just by any and everyone
Overall resourcefulness:
Pre-Sales, Delivery, Domain, Problem solver
Performance Rating
Billable Utilization as percentage;
Daily Activity; Trainings Conducted; Helpdesk Queries resolved;
without affecting own assigned tasks
Solution/Repository created; Knowledge Scorecard; Consultant fails if Team fails Project Performance.