Professional Documents
Culture Documents
OVERVIEW
Customer
service could be considered the most important job in a bank. The customer is always right! This statement is true in every business. One unhappy customer can taint the reputation of a business by telling everyone they know about their bad experience. Good customer service people are a valuable asset to any business
banking customers will come in contact with at least one of the following customer service positions:
PART 1
BANK TELLER
A bank teller is
Considered
business. The first person a customer sees Most likely to detect and stop fraudulent transactions Required to be friendly and interact with the customers Provide information about customers' accounts and bank services.
Job Prospect
FAVORABLE Especially
part-time positions
EARNINGS
Median
(May 2008)
role of a bank teller requires organizational and time management skills. The duties and responsibilities are wide in scope. The following slides will give you a glimpse into the everyday tasks of a bank teller.
of safe deposit boxes Respond to balance inquiries Transfer funds between accounts
behavior Implement sales promotion, selling and service distribution components of banks marketing plan
PART 2
good communication, verbal communication and listening skills and problem-solving skills Able to work independently Respond to customer inquiries and make sure problems are resolved. Handle complaints in accordance with bank policies. Fix problems or suggest solutions.
require a high school diploma. However, because employers are demanding a more skilled workforce, some customer service jobs now require associate or bachelor's degrees. High school and college level courses in computers, English, or business are helpful in preparing for a job in customer service. Bi-lingual is a plus.
JOB PROSPECT
Favorable They
EARNINGS
Median
= $27,995
behavior Implement sales promotion Selling and service distribution components of banks marketing plan
PART 3
LOAN
OFFICERS
A loan officer
is
an important customer service representative for any financial institution. They have the task of finding potential clients and helping them to apply for loans. They usually specialize in commercial, consumer, or mortgage loans. And they guide clients through the process of applying for a loan.
Education& Training
Loan
officers need a high school diploma and receive on-the-job training. Commercial loan officer positions often require a bachelor's degree in finance, economics, or a related field. Previous banking, lending, or sales experience is also highly valued by employers.
JOB PROSPECT
AVERAGE Employment
EARNINGS
Median
behavior Implement sales promotion, Selling and service distribution components of banks marketing plan
loan alternative for customer Obtain written loan application and credit report Evaluate collateral Approve/deny loan application Obtain required signatures Disburse loan funds
PART 4
BOOKKEEPERS
handles
all financial recordkeeping. posts debits and credits, produce financial statements, and prepare reports and summaries for managers. also prepares bank deposits. They verify and balance receipts. sends cash and checks also may handle payroll and make purchases might prepare invoices and keep track of overdue accounts.
A bookkeeper
degree. Business or accounting degrees are most common. a bachelor's degree is rarely required, but can be helpful when it comes to advancing. certification in bookkeeping is also a plus.
JOB OUTLOOK
AVERAGE Jobs
will be more available as the economy grows. Other positions will be available as people retire due to the constant need for bookkeepers.
EARNINGS
$32,510 Average
stop payments Prepare bank statements Process NSFs (non-sufficient funds) Encode transactions Transmit proof data to processing center Prepare balance settlement Process return items