Professional Documents
Culture Documents
What is Performance?
Performance deals with the outcomes, results and accomplishments achieved by a person, group or organization
The act of performing; of doing something successfully; using knowledge as distinguished from merely possessing it- Action oriented
Performance Management
Performance Management is one of the key processes that, when effectively carried out, helps employees know that their contributions are recognized and acknowledged. Performance management is an ongoing process of communication between a supervisor and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organization. The communication process includes clarifying expectations, setting objectives, identifying goals, providing feedback, and evaluating results.
Performance Management
Performance management is the process of creating a work environment or setting in which people are enabled to perform to the best of their abilities to achieve organizational effectiveness & best possible performance.
PP & PI
A performance problem is any gap between desired results and actual results. Performance Improvement is any effort targeted at closing the gap between actual results and desired results
Performance Management
1. Planning
Set goals and measures Establish and communicate elements and standards
2. Monitoring
5. Rewarding
Recognize and reward good performance
3. Developing
Address poor performance Improve good performance
4. Rating
Summarize performance Assign the rating of record
Performance Coaching
where a manager intervenes to give feedback and adjust performance
Performance Appraisal
where individual performance is formally documented and feedback delivered
Performance Vs Behavior
Performance is the end result whereas Behavior is the means to the end
Performance is what people leave behind whereas Behavior is what people take with them The ultimate focus of HPI is on performance and accomplishments with secondary emphasis on behaviors
Low Ability
Low Effort
Tough Job
Bad Luck Un productive coworkers Un sympathetic Boss
Clarity about the organization's purpose and direction Clear understanding by individuals and Teams Aspiration Support Feed Back Recognition Renewal
CORPORATE LESSON
A crow was sitting on a tree, doing nothing all day. A small rabbit saw the crow, and asked him, "Can I also sit like you and do nothing all day long? The crow answered: "Sure, why not.
So, the rabbit sat on the ground below the crow, and rested. All of a sudden, a fox appeared,
CORPORATE LESSON 1
Moral of the story is. To be sitting and doing nothing you must be sitting very, very high up.
QUESTIONS