Conducted across the IDG Enterprise brands:

CIO, Computerworld, CSO, InfoWorld, ITworld, and Network World

2014 Consumerization of IT
in the Enterprise
1
Satisfaction, Productivity,
Efficiency Key Drivers of CITE
51%
57%
59%
60%
61%
63%
66%
69%
35%
34%
30%
29%
28%
27%
23%
19%
6%
5%
7%
7%
6%
6%
7%
8%
External customer satisfaction
Product/service innovation
Workflow velocity/speed
Access to critical business information
Business agility
Process efficiency/collaboration
User productivity
User satisfaction
Net positive impact Little or no impact Net negative impact
Q. What type of impact will the consumerization of IT have on the following areas of your business over the next 12-18 months?
Source: 2014 Consumerization of IT in the Enterprise, IDG Enterprise
2
CITE Impacting Business Objectives
Q. What changes has your organization made as a result of the increased use of consumer technology for work purposes?
1,000+ <1,000
Created policies for accessing and sharing corporate data
on mobile devices and/or through cloud based services
59% 50%
Invested in a mobile device management solution
43% 26%
Developed or invested in business apps for personal devices
36% 23%
Implemented enterprise collaboration tool (e.g. Yammer, Jive)
35% 19%
Invested in a secure collaboration service for file sharing (e.g.
Box)
33% 30%
Increased our support/helpdesk budget to support
new kinds of devices and platforms
31% 27%
Reallocated budget from device procurement
to other areas (e.g. security)
28% 19%
Deployed an enterprise mobile app store or distribution platform
23% 14%
Decreased our support/helpdesk budget employees are
expected to do more self-support for owned devices
16% 15%
Source: 2014 Consumerization of IT in the Enterprise, IDG Enterprise
3
Consumer Tools Finding
Their Way into the Enterprise
Q. Please indicate which of the following cloud-based services are currently being used
by employees at your organization both WITH and WITHOUT the approval of IT.
Source: 2014 Consumerization of IT in the Enterprise, IDG Enterprise
CRM and
customer
service
3
Consumer
or individual
services used
for work
File-sharing and
collaboration
tools
Other cloud
services
Talent and
human capital
management
Financial
management
Enterprise-
focused social
networking
tools
Source: 2013 Consumerization of IT in the Enterprise, IDG Enterprise
90% 79% 17% 57% 53% 42% 40%
49%
With IT Approval Without IT Approval
19%
41%
49%
30%
34%
23%
41%
12%
27%
15%
26%
14%
13%
4%
4
Enterprises Planning for IoT
1,000+ <1,000
We have no plans along these lines.
41% 65%
We are preparing for the future by evaluating data analytics
solutions that can grow with our needs, but have not
significantly increased the amount of data were collecting.
25% 15%
We have begun to implement these kinds of sensors and
have chosen a solution to analyze the data for them.
10% 6%
We are planning to roll out new sensors and are evaluating
analytics vendors.
11% 4%
Not sure
12% 10%
Source: 2014 Consumerization of IT in the Enterprise, IDG Enterprise
Q. Machine-to-machine communication sometimes called the internet of things is the idea that millions of sensors
will be imbedded in new places from retail stores to factory floors, and will provide a wealth of new data to help
make business decisions. What approach is your organization taking to plan for this?
5
Learn More
For more information on this study, contact Sue Yanovitch, VP of
Marketing, at syanovitch@idgenterprise.com