Professional Documents
Culture Documents
Organizational Behavior
14th Edition
Organizational Culture
Kelli J. Schutte
William Jewell College Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Organizational Culture
Organizational Culture
A common perception held by the organizations members; a system of shared meaning Seven primary characteristics
1. 2. 3. 4. 5. 6. 7. Innovation and risk taking Attention to detail Outcome orientation People orientation Team orientation Aggressiveness Stability
SEE E X H I B I T 16-1 Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Subcultures
Minicultures within an organization, typically defined by department designations and geographical separation
Core Values
The primary or dominant values that are accepted throughout the organization
Strong Culture
A culture in which the core values are intensely held and widely shared
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Culture as a Liability
Institutionalization
A company can become institutionalized where it is valued for itself and not for the goods and services it provides
Barrier to change
Occurs when cultures values are not aligned with the values necessary for rapid change
Barrier to diversity
Strong cultures put considerable pressure on employees to conform, which may lead to institutionalized bias
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Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Top Management
Through words and behaviors, senior executives establish norms that filter through the organization
Socialization
The process that helps new employees adapt to the prevailing organizational culture
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Encounter
The stage at which the new employee sees what the organization is really like and confronts the possibility that expectations and reality may diverge
Metamorphosis
The stage at which the new employee changes and adjusts to the work, work group, and organization
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Socialization outcomes:
Higher productivity Greater commitment Lower turnover
Source: Based on J. Van Maanen, People Processing: Strategies of Organizational Socialization, Organizational Dynamics, Summer 1978, pp. 19 36; and E. H. Schein, Organizational Culture, American Psychologist, February 1990, p. 116.
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E X H I B I T 16-4 Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Rituals
Repetitive sequences of activities that express and reinforce the key values of the organization
Material Symbols
Acceptable attire, office size, opulence of the office furnishings, and executive perks that convey to employees who are important in the organization
Language
Jargon and special ways of expressing ones self to indicate membership in the organization
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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SEE E X H I B I T 16-5 Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Criticisms of Spirituality
What is the scientific foundation?
We still dont have an answer; there is very little research on the subject
Are spiritual organizations legitimate do they have the right to impose values on employees?
The goal of spirituality is to help employees find meaning and value in their work Spirituality is not about God or any religious values
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Global Implications
Organizational cultures, while strong, cant ignore local culture Managers should be more culturally sensitive by:
Adjusting speech to cultural norms Listening more Avoiding discussions of controversial topics
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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Selecting new hires that fit well in the organizational culture is critical for motivation, job satisfaction, commitment, and a low turnover Socialization into the corporate culture is important As a manager, your actions as a role model help create the cultural values of ethics, spirituality, and a positive culture
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd Authorized adaptation from the United States edition of Organizational Behavior, 14e
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