Definitions

Designing and installing techniques and processes to create, protect, and use known knowledge. Designing and creating environments and activities to discover and release knowledge that is not known, or tacit knowledge.

Types of Knowledge
Knowledge is intangible, dynamic, and difficult to measure, but without it no organization can survive.

Tacit: or unarticulated knowledge is more personal, experiential, context specific, and hard to formalize; is difficult to communicate or share with others; and is generally in the heads of individuals and teams.
Explicit: explicit knowledge can easily be written down and codified.

Knowledge Management
KM [Knowledge Management] involves blending a companys internal and external information and turning it into actionable knowledge via a technology platform. The new source of wealth is knowledge, and not labor, land, or financial capital. It is the intangible, intellectual assets that must be managed. The key challenge of the knowledge-based economy is to foster innovation.

Understanding KM
Understanding Knowledge Management requires an understanding of knowledge and the knowing process and how that differs from information and information management.

Classic Data to Knowledge Hierarchy

Wisdom Knowledge Information Data

The Hierarchy
The Data Information Knowledge and Wisdom Hierarchy (DIKW) is commonly referred to by many names. In most of the "Knowledge Management" literature the hierarchy is referred to as the "Knowledge Hierarchy", while the information science domain refers to the same hierarchy as "Information Hierarchy" for obvious reasons. Sometimes it is also referred to as the "Knowledge Pyramid".

Data
1. Information, often in the form of facts or figures obtained from experiments or surveys, used as a basis for making calculations or drawing conclusions 2. Information, for example, numbers, text, images, and sounds, in a form that is suitable for storage in or processing by a computer

Information
1. 2. 3. 4. 5. 6. Definite knowledge acquired or supplied about something or somebody. The collected facts and data about a particular subject. A telephone service that supplies telephone numbers to the public on request. The communication of facts and knowledge. Computer data that has been organized and presented in a systematic fashion to clarify the underlying meaning. A formal accusation of a crime brought by a prosecutor, as opposed to an indictment brought by a grand jury.

Knowledge
1. General awareness or possession of information, facts, ideas, truths, or principles.

2. Clear awareness or explicit information, for example, of a situation or fact.

3. All the information, facts, truths, and principles learned throughout time. 4. Familiarity or understanding gained through experience or study.

Wisdom
1. The knowledge and experience needed to make sensible decisions and judgments, or the good sense shown by the decisions and judgments made.

2. Accumulated knowledge of life or in a particular sphere of activity that has been gained through experience.

3. An opinion that almost everyone seems to share or express.

4. Ancient teachings or sayings.

Knowledge Management Models

Documentalist Technologist Learner & Communicator

Documentalists as Knowledge Managers

In Europe and America in the first part of the twentieth century, documentalists had grand visions of collecting, codifying and organizing the worlds knowledge for the purpose of world peace.

Information Professionals as Knowledge Managers

The documentalists were the original multimedia professionals. Paul Otlet began the International Federation for Documentation. He wanted libraries to stop being depositories and to become more dynamic in information transfer. Under the leadership of Otlet the Europeans not only collected and codified documents, they developed networks and worked to exchange knowledge among people.

Documentalists and Special Librarians

Suzanne Briet, sometimes called Madame Documentation drew the comparison between American special librarians and European documentalists after a visit to America in 1954.

Thank You