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ISO 9000
What is ISO 9000? How is ISO 9000 Being Implemented Today? ISO 9000 in Depth What Makes ISO 9000 Work? Real World Example of ISO 9000 Summary
ISO Implementation
Implementing ISO 9000 in an organization can be very beneficial The goal of this implementation is to achieve customer satisfaction at its highest level
standardization to facilitate international exchange of goods and services. 2. To promote cooperation in intellectual, scientific, technological, and economic activity.
Written in order to determine which category your organization should apply for
This is the category for companies which are involved in manufacturing or the creation and delivery of a service.
Companies who perform many functions, with the exception of design and development, may apply to this category
This category is useful for outside of the manufacturing sector, such as in distributors ISO 9003 is being used less and may be dropped in the future
Used in order to help interpret the categories included in ISO 9000 certification
certification gives us a competitive advantage in the global market-place, especially as more countries adopt ISO standards -FedEx Chairman and CEO
Frederick W. Smith
proven to be a template for the creation of a sound quality system, regardless of whether the target market is located in the United States or overseas. By embarking on the ISO 9000 journey, it is reasonable to expect lower costs, improved customer satisfaction, greater brand loyalty, and stronger market performance associated with this quality effort. The ISO 9000 quality process can be an important step on the road to total quality management. - IBM Director of ISO 9000
Dr. Jack E. Small
Exercise
You are the owner of a small manufacturing business and wish to improve customer relations. Choosing to use ISO 9000 within your business, which category would you choose and what costs could be associated with this choice?
Bibliography
Arnold, Kenneth L. The Mangers Guide to ISO 9000. The Free Press. New York, NY. 1994. Clements, Richard B. Quality Managers Complete Guide to ISO 9000. Prentice Hall. Englewood Cliffs, NJ. 1993. Foster, Jr., S. Thomas. Managing Quality: An Integrative Approach. Prentice Hall. Saddle River, NJ. 2001. Harrington, Dr. H. James and Mathers, Dwayne D. ISO 9000 and Beyond: From Compliance to Performance Improvement. McGraw-Hill. New York, NY. 1997. ISO 9000 and ISO 14000. ISO 9000 and ISO 14000. 16 January 2001. 17 February 2001. <http://www.iso.ch/> Kantner, Robert. The ISO 9000 Answer Book. John Wiley & Sons. Danvers, MA. 2000. Rabbitt, John T. and Bergh, Peter A. The ISO 9000 Book: A Global Competitors Guide to Compliance & Certification. Quality Resources. White Plains, NY. 1994.