Customer Service Level

HR Issues HR Role Problems issues & Solution

Slow Service at Drive Through Windows Poor Order Accuracy

Poor Employee Management

Heavy working hours Employees do not want to work for longer period Low Salary

Conclusion Video Q&A

HR Issues

Mc Mc Employees

HR Role Problems Issues & Solution Hourly Paid Employees Salaried Managers Staff Employees

Conclusion

Crew members

Video

Q&A

Non Crew Members

HR Issues

Crew Members Issues

HR Role Problems Issues & Solution

In House employees They tend to customers, prepare and serve orders

Underpaid and overworkerd

Monotonous nature of job

Recommendations
HR must give a clearly outline the duties of its employees Incentive based compensation Create a schedule with timely breaks alloted for employees

Conclusion Video Q&A

HR Issues HR Role Problems Issues & Solution

Non Crew Members Issues

Are hired from external agencies They include security personnel, delivery boys, party entertainers
Demand higher salaries as they are employed on a short term basis Hence there is no scope for promotions and job development.

Recommendations
Conclusion Video Q&A HR should track performance and reward them with bonuses Make provisions to absorb performers into the organisation

HR Issues HR Role Problems Issues & Solution

Salaried Managers Issues

Each restaurant has approx. 3 managers May either be hired, or an existing employee of the restaurant may be promoted
Dissatisfaction due to varying pay scales Resistance from the crew working at the restaurant

Recommendations
Conclusion Video Q&A HR should standardize the basic pay package for all the manager Provide performance based incentives, bonuses as a motivational factor for better results Create programs for employee development

HR Issues HR Role Problems

Mc job low pay, low prestige, insignificant breaks, high work hours
Kitchen floor, rudeness of customers, unfit for
educated people

Issues & Solution

Mc job no growth potential

41% youth today want to progress and grow faster in their jobs.

Conclusion Video Q&A

No quality employees want to apply, hence company suffers

HR Issues HR Role Problems Issues & Solution

Crew employees promoted to managerial levels.

ensure part of senior management employees who joined at crew level Increase progress potential - Provide training, sponsor education, develop mindset.

Future promotions managerial levels recruits at par with those who worked their way up.
Employee birthday scheme shares award money with a lucky customer.

Conclusion Video Q&A

Change perception of the Mc job through

HR Issues HR Role Problems Issues & Solution

Image creation of quality employees

benefit based advertisements strengthening employer brand

Company recruits only those individuals with the right attitude and potential to grow, even at the crew level. This should be put into practice also Higher social image of the crew employees

Conclusion Video Q&A

Someone with the right attitude and skills, who understands the companys culture, has potential to be the future that runs the org. This will get quality employees to apply and increase job satisfaction of those in employment.

HR Issues HR role Problems Issues & solutions conclusion video Q&A

Fast food is the USP- employees to complete a range of tasks in a limited amount of time.
Changing requirements
Constantly introducing new products, new technology and innovating Employee expected to perform greater responsibilities, cant adapt to change, hence under pressure

Senior management under pressure to get results for such a global company
Hard working, driven employee emotionally, physically
exhausted. Cant afford to lose such employees star performers.

Some employees work overtime 24 hrs model Death due to burnout straits times case

HR Issues

Job rotation
HR Role Problems Issues & Solutions

Reward crunch time For specific amount of hours logged in reward with benefits Membership to gyms or facilities for physical exercise in the organization. Align work with capability Work in sync with employee goals, Increase shifts & Social interaction like retreats.

Better health benefits.

Low customer satisfaction

Staff is slow(in terms of service) Inefficient at Value Added Services. Absence of Senior Staff Harsh in their approach Language Barrier Employment of old people- slow and inefficient services

Increasing Commitment level of Employee. Flexible workers assume Varied responsibilities. Improves interpersonal skills Productivity to achieve desired goals Healthy Work Environment Improves the image of the company