Leading From The

Heart..




A PRESENTATION BY

MRS.
LEADERSHIP
Leadership is like gravity. You know
it's there, you know it exists, but how
do you define it?"


Dr. Jamie Williams

Leadership Defined
Leadership is a process by which a person
influences others to accomplish an objective and
directs the organization in a way that makes it
more cohesive and coherent.

Leaders carry out this process by applying their
leadership attributes, such as beliefs, values,
ethics, character, knowledge, and skills.

How People Become
Leaders?
Trait Theory:
Some personality traits may lead people naturally into
leadership roles.

Great Events Theory:
A crisis or important event may cause a person to rise to the
occasion, which brings out extraordinary leadership
qualities in an ordinary person.

Transformational Leadership Theory:
People can choose to become leaders. People can learn
leadership skills.


Contemporary
Approach
One of the most Contemporary approaches
of leadership is as given by writer Feidler.

This approach gives a relationship between
leadership styles , departmental
effectiveness and success. He distinguishes
between two types of leader - those who
are psychologically close and those who are
psychologically distant.

STYLES
Psychologically close managers prefer informal
relationships, are sometimes over concerned with
human relations, and favor informal rather than
formal contacts. This is sometimes called
'relationship oriented'.

Psychologically distant managers prefer formal
relationships. They tend to be reserved in their
personal relationships even though they often have
good interpersonal skills. This approach is
sometimes called 'task oriented'.

Leader Behavioural
Perspective
People-oriented behaviours
Showing mutual trust and respect
Concern for employee needs
Desire to look out for employee welfare
Task-oriented behaviours
Assign specific tasks
Ensure employees follow rules
Set stretch goals to achieve performance
capacity
A Common Problem:
Many employees across various organizations
describe many of the same problems:

low morale,
cynicism,
poor communication, and
distrust of the management system.

A common reason why these problems develop
is that leaders tend to focus on the process much
more than they do on the people who work within
the process.
A Solution
Research proves that there is a common
solution to all these problems:

Providing people-oriented leadership..
That is what we call as.

Leading from the Heart...
Contd.
In this era of cut throat competition and state of
transition/uncertainty, employees are more
stressed than ever before.
In this kind of an environment it becomes vital
on the part of a leader to motivate employees in
order to retain them i.e. curb high attrition rate .
And the best tool to aid this is...

PEOPLE ORIENTED LEADERSHIP
SKILLS













Leadership should be born out of
the understanding of the needs of
those who would be affected by
it

- Marian Anderson
(18971993) American contralto, opera singer,
1st black to perform at Metropolitan Opera
People in the process.
People are the most important assets of an
organisation.
The tasks of a manager are essentially people-
oriented. Unless there is in depth understanding
of people, management will be unsuccessful.
Poor people appreciation is the most disastrous
contributor to project failures.
A Shift from IQ to EQ..
Research shows that in modern organization
there is a paradigm shift from intelligence quotient to
emotional quotient.

Up to 90% of the difference between
outstanding and average leaders is linked to
emotional intelligence. "EI" is twice as
important as IQ and technical expertise
combined, and is four times as important in
terms of overall success.



Emotional Intelligence
"...success at work is 80%
dependent on emotional intelligence
and only 20% dependent on IQ,

HR magazine, November
1997.
What is EQ?????????
Emotional intelligence is the ability to
recognize your own feelings and those of
others (empathetic), and the ability to
motivate yourself and others, as well as to
manage your own emotions and those of
others. Essentially, there are four
competencies:

1. Understanding yourself, or self-awareness
2. Managing yourself, or self-management
3. Understanding others, or social
awareness
4. Managing others, or social skills



EQ and Success in
Leadership
One of the foundation skills that contributes
to a manager's or leader's success is the
skill of empathy. It starts with self-
awareness, in that understanding your own
emotions is essential to understanding the
feelings of others. It is crucial to effective
communication and to leading others.
Lack of empathy is a primary cause of
interpersonal difficulties that lead to poor
performance, executive derailment, and
problems with customer relationships.
Contd.
Managers and leaders who are high in empathy
skills are able to pick up emotional cues. They
can appreciate not only what a person is saying,
but also why they are saying it. At the highest
levels, they also understand where a person's
feelings might come from.

Those people who are analytical by nature will
listen to the words, facts and figures and
completely miss the real message of what is
being said.

Only 7% of the message is carried in the words
and the rest is in the non-verbal cues.
Link between emotional
intelligence and effective
leaders?
A Pennsylvania State University study done by John J. Sosik and
Lara E. Megerian (1999) looked at the self-awareness
component of emotional intelligence and transformational
leadership. The results of the study provided empirical
support for emotional intelligence being the foundation of
other aspects of leadership. Patricia Pitcher explains the generous,
people-oriented attributes helped him attract and keep great
colleagues and investors. His emotional and inspiring traits
allowed his enthusiasm to spread. The visionary, daring, intuitive
and unpredictable qualities helped him to keep focused on the
goal, avoid short-term gratifications and achieve his goal. His
open-mindedness helped the company and himself to develop and
retain different kinds of people. This ensured new ideas and
fresh approaches to problem solving..
Conclusion..
The crux of this all remains that until and
unless a leader understands the employee
by being empathetic he cannot have
relationship oriented approach in an
organization.
And for the same he has to shift from the
traditional approach that emphasizes on IQ
to the most modern approach of EQ.