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ACCOMODATION OPERATIONS

Bina Nusantara
HO@0808
Subject
Definition of accommodation/ lodging property
(Batasan industri akomodasi/ industri perhotelan)
Accommodation structure (Struktur akomodasi)
Types of accommodation (Jenis-jenis usaha
akomodasi/ hotel)
Room type, layout and design (Rancangan dan
tata letak fasilitas akomodasi/ hotel)
Types of guest rooms (Jenis-jenis kamar tamu)
Meal plan
Major functional department in a hotel (Departemen utama di
hotel)
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Accommodation Industry
Week 3
Objectives:
On completion of this lesson, the students will be
able to define the term lodging property and identify
several types of properties covered by the definition, to
explain the types of room, the room layout and design, types
of meal plan and
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Lodging Establishment Defined
Week 3
An establishment that charges fees for providing furnished
sleeping accommodations to persons who are temporarily away
from home or who consider these accommodations their
temporary or permanent homes
Many of these establishments also provide food, beverages,
cleaning services and a range of other services normally
associated with travel and commonly sought by travelers


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Lodging Establishment Defined
Week 3
An establishment that charges fees for providing furnished sleeping
accommodations to persons who are temporarily away from home
or who consider these accommodations their temporary or
permanent homes
Many of these establishments also provide food, beverages, cleaning
services and a range of other services normally associated with travel
and commonly sought by travelers

Bina Nusantara
HO@0808
Lodging Establishment Defined
Week 3
Lodging/ accommodation industry is made of hotels,
motels, inns, resorts, college dormitories, hostels,
boarding houses, condominium rentals and other
related establishment

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Emirates Towers
Week 3
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Burj Al-Arab Hotel, Dubai
Week 3
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Trump Hotels, Dubai
Week 3
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By Price
Classification of Lodging Establishments
By Functions
By Location
Others
By Market Segment
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Limited Service
Hotels
Classification By Price
Full Service Hotels
Luxury Hotels
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Limited Service Hotels
Week 3
Usually offering guest rooms
only with no or limited F&B
facilities, no meeting/ function
space, limited entertainment and
recreation facilities.
Also called budget or
economy hotels
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Full Service Hotels
Week 3
Offering a wide range of facilities
and amenities; having more
public space and meeting/
function space with at least one
F&B facility.
Catering primarily to business
travelers (42%), leisure travelers
(27%), convention-goers (25%)
Average size: 285 rooms
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Luxury Hotels
Week 3
Featuring upscale dcor and furnishings.
Offering a full array of services and
amenities.
Typically having a concierge service and
several F&B operations (including gourmet
or fine-dining restaurant), banquet facilities
and 24-hour room service.
Also usually available: a wide range of
recreational facilities and access to nearby
facilities.
Average size: 150 400 rooms

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Convention
Hotels
Classification By Function
Commercial
Hotels
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Convention Hotels
Week 3
Large (500 800 guest rooms)
Offering extensive meeting and function
space, usually including large ballrooms
and event exhibition areas
Extensive F&B operations, with several
restaurants, lounges and banquet
facilities.
Often near convention centers.
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Commercial Hotels
Week 3
Smaller than convention hotels (150
500 guest rooms)
Less public space, small meeting and
function space, fever F&B outlets and
limited recreational facilities.
Many are located in downtown areas,
near large offices and retail stores
(business areas).
Close to citys entertainment centers.
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Downtown
Hotels
Classification by Location
Suburban Hotels
Airport Hotels
Highway Hotels
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Classification by Location
Week 3
Types of hotels under the location category
include:
Downtown hotels
Convention hotels and commercial hotels
belong to this category)
Suburban hotels
Situated on the outskirts of a city
Smaller than downtown hotels (200 350 rooms)
Involving low-to mid-rise structures
Most likely having meeting and banquet facilities
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Classification by Location
Week 3
Highway hotels
Situated on the outskirts of a city
Originally single-stories, providing sleeping
accommodations to overnight travelers
Smaller than suburban hotels (100 to 250
rooms)
Low-rised properties
Offering free parking/ private garage
attached to each room and housekeeping
service
Inexpensive
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Classification by Location
Week 3
Airport hotels
Situated in/ near the airport area
Accommodating air travelers
Mostly full-service and upscale
properties
Large (250 to 600 rooms)
Offering courtesy van to transfer guests
to and from the airport
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Executive
Conference Centers
Classification by Market Segment
(According to the type of customers they mainly serve)
Resorts
Casino Hotels and
Resorts
Vacation Ownership
Health Spas
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Executive Conference Centers
Week 3
Specializing in catering the local executives who need
well-designed, meeting and learning facilities
Typically situated in secluded or suburban settings
Having less than 300 rooms and providing a variety of
small meeting rooms and classrooms
Featuring full audio-visual and technological support
Daily room rates include meals and recreational facilities
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Resorts
Week 3
Typically located in picturesque settings
Having 200 to 500 rooms
Providing a comprehensive array of
recreational amenities and a variety of F&B
outlets
Many being located in remote locations,
requiring visitors to travel several hundred km
by air or by land to reach such a resort
Resort can be classified on the basis of:
Their locations (sea resort, mountain resort,
etc)
The time of the year when it is open/ most
highly occupied
The activity focused on by the visitors (to enjoy
the landscape, sports, culture, or else)
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Casino Hotels and Resorts
Week 3
Hotels allocating major amounts of
space where people play gambling
games for money
Providing lavish entertainments
Gambling operations as major
revenue center
Commonly offering free lodging, food
and drinks to guests who routinely
wager a great amount of money
(high rollers)
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Health Spas
Week 3
Health spa is a general term given to lodging establishments that
focus on providing health-related services
Some specializing in weight-reduction, stress reduction or
cosmetic therapy, others in drug or alcohol rehabilitation, among
many other treatments
Having professional staffs that often include dietitians, therapies,
masseurs, exercise physiologists and in some cases physicians.
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Health Spas
Week 3
Some spas cetegories:
With natural mineral hotspring
Beauty spas
Fitness spas
Behavior modification spas
Health therapy spas
Holistic spas
Resort spas
With the increased population of aged people, more health
oriented services are growing.
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Vacation Ownership
Week 3
Also called timeshares and vacation intervals,
involving a type of shared ownership of a
residential dwelling: several people own a
holiday/ vacation home together and each
uses it at a different time of the year.
Marriott, Ritz Carlton, Four Seasons, Hyatt,
Accor and many other major lodging
companies are holders of the vacation
ownership market.
Each unit of a vacation ownership resort
(=each residential dwelling/ vacation home) is
called a condominium.
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All Suite Hotels
Other Classifications
(By distinctiveness of style or
Extended-Stay
Hotels
Historic
Conversions
Boutique Hotels
Bread & Breakfast
Inns
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All Suite Hotels
Week 3
Each room is larger than an
ordinary guest room, consisting of
a bedroom plus a living room
(parlor) and a bathroom;
sometimes offering a limited
kitchen facilities.
Many all suite hotels do not have
traditional restaurants, bars and
meeting facilities (limited public
space and services).
Some all-suite hotels offer free
breakfast buffet or food-vending
machines.
Size 50 to more than 100 rooms.
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Extended Stay Hotels
Week 3
Providing many of the same features and amenities
as the all-suite properties, such as a stove and or
microwave in the room, refrigerators, kitchenware,
grocery shopping services, business services and
limited housekeeping service.
Catering to those who intend to stay longer than
typical (transcient) guests.
Providing a home-like environment, with
accommodation resembling those in a fine garden
apartment complex equipped with a kitchen, a
living room, a bedroom, a bath and recreational
facilities.
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Historic Conversions
Week 3
Having historic significance
Having been renovated to their
original splendour
Having a great appeal for those
wishing to experience the
grandeur and elegance of early
days with the comforts of
modern day features.
The Raffles, Singapore
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Bed and Breakfast Inns (B&B)
Week 3
Typically having 5 to 10 rooms
Breakfast being included in the room
rate
Mostly situated in suburbs/ villages
Most owners live on the premises
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Boutique Hotels
Week 3
Noticeably different in look and feel
from traditional lodging properties:
impressive, unique, unconventional
Interior design styles range from
postmodern to homey
Preferred by visitors who desire to be
perceived as trendy, affluent and
artistic
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Major Functional Departments in a Hotel
Topic 2
General Manager
Hotel Manager/ Executive Assistance
Manager/ Resident Manager
Support Departments (Back-of the house
areas)
Accounting
Human Resources
Marketing
Engineering
Purchasing
Security
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Major Functional Departments in a Hotel
Topic 2
Operational Departments (Front-of the house areas)
Rooms Division
Front Office department
Housekeeping department
Laundry department
Food and Beverage
Food production department
Restaurant and bar department
Banquet/ function department
Room service department
Minor/ Miscellanous
Telecommunication
Gift shop
Sports and recreation
Garage, etc
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Product Line
Week 3
A product line is a group of products with similar
characteristics or are closely related to each other that a
lodging operator offers based on the concept developed
for the establishment.
For example, products (facilities, services, atmosphere) to
be designed for a 2-star motel will be distinctly different
from those designed for a 4-star airport hotel.
Each lodging establishment offers its own distinct product
line.
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Product Line
Week 3
The hospitality basic product line offered by lodging
operations has 3 elements:
1. Accommodations
Any types of guest rooms
2. Services
Housekeeping is the basic service of a lodging operation, Other
services include security, parking, laundry, bell services,
information service and F&B services. Additional service may
include entertainment and recreational facilities.
3. Ambiance (atmosphere)
Any features that give a lodging operation its distinctive character;
theme, furnishings, wall coverings, fixtures, fabrics, decorations,
lighting, works of art, etc that form customers impressions of the
establishment. The sum of the coordinated feature elements
constitutes the propertys ambiance.
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Facility Layout and Design: Front Office
Week 3
FO layout and design is determined by the size of the
establishment.
In a smaller property, FO area is smaller, simpler and
more compact, because there is no need to have more
than clerk on duty for each shift. By contrast, a larger
property has a larger FO because it needs more people
on duty at any time to serve a larger number of guests.
FO facilities vary greatly from one property to another,
depending particularly on size/ volume of work.
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Facility Layout and Design: Front Office
Week 3
FO activities can be separated into 4 basic categories of
work:
Reservations
A process for handling accommodations for future guests
Check-in
The process by which the visitor becomes a guest of the
establishment
Information
Providing the guest with advices and directions relating to
dining, entertainment, local transportation, shopping and
other facilities/ services.
Check-out
The process by which the guest terminates his/her status as
a guest
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Lobby Layout and Design
Week 3
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Lobby Layout and Design
Week 3
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Room Layout and Design
Week 3
The layout and design of guest
accommodations are determined by the
type of the establishment.
For example, in a budget/ economy motel,
guest rooms are smaller, simpler and more
compact than those in a traditional luxury
resort.
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Room Layout and Design
Week 3
Dimensions of Beds in Lodging Establishments
Bed Type Width Length
Rollaway/ Cot 30 = 76 cm Most bed are 75 (190 cm) long,
some are 78 (198 cm) or 80 (203
cm)
Studio 33 = 84 cm
Single 36 = 91 cm
Twin 39 = 99 cm
Double 54 = 137 cm
Queen 60 = 152 cm
King 78 = 198 cm
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Room Layout and Design
Week 3
Typical Size Ranges of Lodging Accommodations
Type of Lodging Accommodation Common Average Size of Guest
Rooms
Sq Feet Sq Meter
Budget motel room 238 22
Commercial hotel/ motel room 288 27
Luxury hotel room 400 37
Hotel junior suite 438 41
Hotel standard suite 500 46
Suite in an all-suite property 575 53
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Examples of Typical Principal Furnishings of Hotel/Motel Room
Week 3
Budget Hotel/ Motel Luxury Hotel
Two twin beds/ a double bed A king-size bed
A private bath A private bath
Two lounge chairs Two night stands
A dresser with mirror A desk/ dresser with mirror
A color television A lounge area consisting of cornel table,
loveseat, lounge chair and coffee table
A color television
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Examples of Guest Room Layout & Design
(Burj AL-Arab Hotel)
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A Guest Room of Ritz Carlton Dubai
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A Room Under the Sea
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AMERICAN PLAN
(AP)
Meals Service in Lodging Establishments
MODIFIED
AMERICAN
PLAN (MAP)
BREAKFAST/
BERMUDA PLAN
(BP)
EUROPEAN PLAN
(EP)
CONTINENTAL
PLAN (CP)
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AMERICAN PLAN:
Rates include 3 meals daily;
breakfast, lunch and dinner
MODIFIED AMERICAN
PLAN (MAP)
Rates include breakfast and
dinner. Lunch is available
but for extra charge
BREAKFAST/
BERMUDA PLAN (BP)
Rates include a full
breakfast
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CONTINENTAL PLAN (CP)
Include a light breakfast/
continental breakfast with the
room rate
EUROPEAN PLAN (EP)
Rates include no meals
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ROOM TYPE
Topic 2
Standard
Deluxe
Superior
Junior Suite
Suite
Presidential
Suite
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Housekeeping Layout and Design
Week 3
The layout and design of a housekeeping
area in a lodging establishment is determined
by the type of the establishment.
For example, housekeeping areas in an
economy hotel are normally smaller, simpler
and more compact than in a traditional luxury
hotel which require a large number of
employees.
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Housekeeping Layout and Design
Week 3
Housekeeping area facilities
Budget hotel
Storage space for laundred bed and bath linens and
soiled linens
Storage space for cleaning supplies
Storage space for mobile carts
Luxury hotel
Office for executive housekeeper
Large space for bed linens and bath linens
Storage space for cleaning supplier
A separate space for soiled linens
Storage space for guest room supplies and guest
appliances (steam irons, ironing boards, conversion
devices for electrical appliances, etc that are commonly
requested by guests)
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HO@0808
THANK YOU AND
HAVE A GOOD DAY

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