LISTENING SKILLS

It is the province of knowledge to

speak. And it is the privilege of
wisdom to listen.
- Oliver Wendell
Holmes
3
rd
Oct, 2013
Outline of Presentation
Introducing Listening skills
Importance of listening
Process of listening
Types of listening
Barriers to listening
Improving listening


Listening Skills
What is Hearing?

What is Listening?

Is Hearing and Listening same?

Definition of Listening
In words of Kevin Murphy, The better you
listen, the luckier you will get.




In words of Johnson, Listening is the ability to
understand and respond effectively to oral
communication.
Importance of Listening
Listening for Enjoyment
Listening for Information
Listening to be Emphatic / Supportive
Listening for Evaluate Critically
No Listening, No Learning
Building of Trust
Success of Career

Process of Listening
Active
Listening


Sensing:
Postpone Evaluation
Avoid Interruptions
Maintain Interest
Evaluating:
Empathize
Organize
Information
Responding:
Show Interest
Clarify the
Message
Types of Listening
Active Listening
Pretending Listening
Emphatic Listening
Content Listening
Critical Listening
Passive Listening
Selective Listening
Listening for Mutual Creativity
Intuitive Listening
Direct Listening
Suggestive Listening
Barriers to Listening
About 70 percent of an average persons
waking hours are spent communicating.

How much of that time do you think is spent
listening?

45%
Barriers to Listening
What percentage of the information given in a
10-minute presentation does a listener
retains?

50%

What percentage of the information is
remembered two days after the presentation?

25%

Why does this happens?

Due to Barriers to
Listening
Common Barriers
Relating to listener

Relating to speaker

Relating to message

Relating to external environment
Barriers Relating to Listeners
Prejudgement about the speaker
Late arrival
Premature response
Lack of attentiveness
Attitude and selective perception
Lack of time
Lack of awareness
Hearing problem
Rapid thoughts
Wrong assumptions
Barriers Relating to Speaker
Unclear voice
Body language
Ego
Way of presentation
Inconvenient environment
Barriers Relating to Message
Length of message
Organization of message
Semantic language
Flawed symbols



Relating to External
Environment
Noise
Poor transmission media
Light
Temperature
Improving Listening
Stop talking while listening
Put the speaker at ease
Show your interest to the speaker
Resist distractions
Place yourself in shoes of the speaker
Be patient, do not interrupt
Go easy on argument and criticism-no one
wins
Improving Listening
Ask questions
Body language
Give feedback non verbally and verbally
Take notes
No focus on appearance
Knowledge of the topic in advance