Professional Documents
Culture Documents
Oz Benamram
Ron Friedmann
Agenda
KM definition and history
The top 10 KM initiatives then and now a 10
year evolution
What we kept and whats new
Lessons learned
How accounting may differ
Legal KM History - 1
1970s
1990s
Brief banks
Lexis
Precedent collections
Outsourced precedents
1980s
Work product
retrieval (keywords)
Westlaw
Intranets
Portals
Legal KM History - 2
2000s
2010s
Specialized tools
Litigation enhancements
Precedents
Best practice
Experience / skills locator
Firm-wide taxonomy
Matter database
Training programs and
materials
7. Previously asked questions
8. Search
9. CRM
10.Search experts (Librarians)
2014
1.
2.
3.
4.
5.
Precedents
Best practice
Experience / skills locator
Firm-wide taxonomy
Matter database
Training programs and
materials
7. Previously asked questions
8. Search
9. CRM
10.Search experts (Librarians)
2014
1.
2.
3.
4.
5.
Lessons Learned
Billable hour model does not motivate efficiency
investments
US law firms have a limited appetite to invest in sustained,
groomed content creation and maintenance
Technology is often but not always a good substitute for labor
Leverage
Repeatability
Fee structure
Scale
Competition
Q&A
References
Oz Benamram, White Paper
Forming a KM Strategy for Your Firm