Professional Documents
Culture Documents
FRAMEWORK FOR
CONSUMER PROTECTION
Consumer Protection
Consumer
History
2nd world war
Council (1981)
United Nations General Assembly (9 April
1985)
Safety
Information
Choice
Be heard
Redress
Consumer Education
A healthy environment
Institutional
Arrangement/Regulatory Framework
Office of Consumer Protection
Consumer Financial Protection Agency
Department of Commerce and Consumer affairs
(DCCA)
General Services
Federal bureau of consumer protection
INDIA
Institutional arrangements/Regulatory
Framework
Customer Service department
Banking Ombudsman section
PAKISTAN
Legal Framework
1. Pakistani perspective
2. Institutional Arrangement comprises
o
Banking Mohtasib
under process
Institutional
Arrangements/Regulatory
Framework
The consumer Eye Pakistan (TCEP)
Credit information bureau (CIB)
Banking Mohtasib Pakistan
Consumer protection department
Laws
USA
INDIA
PAKISTAN
Federal Trade
Consumer Protection
In Pakistan there is no
Commission Act
Act (1986)
(1914)
Banking Ombudsman
(1987)
Scheme (2006)
Provincial Assemblies
(1971)
Consumer Credit
Baluchistan Act(2003)
Competition and
LAWS
SBP is working on
Consumer protections
and Consumer
laws.
Federal Ombudsman
Institutional Reforms
Act, 2013
INDIA
PAKISTAN
Office of the
Consumer
Protection.
The United State
Consumer
Protection Bureau
(CFPU).
Customer Service
The consumer Eye
Department
(TCEP)
Banking Ombudsman The Credit
Scheme (2006).
Information Bureau
(CIB)
The Banking Mohtasib
INDIA
The Board of
Service provider
Federal Reserve
not only written
System
but also guide
Authorized
verbally
Agent
Recovery agent
Reports
engaged by bank
draft guide and
branch service
committee.
PAKISTAN
Time to time guide
line to financial
services provider and
authorized agent.
It can take action
against them whose do
not comply on the
guideline of SBP.
CPD of SBP aware the
most important
documents when
contracting financial
services provider.
protection policy.
THANK YOU