Welcome to

Managerial
Communications

Presenter: Prof. Rajsee Joshi

GLS Institute of Computer Technology -

Topics Covered
Barriers to Effective Communication
Overcoming Communication Barriers

Communication Barriers
Hurdles or problems that affect the
transmission of information from
the sender to the receiver in the
communication process are called
communication barriers.

Physical Barriers

Noise
Environmental & Physical discomfort
Distraction & Ill health
Poor Lighting

Psychological Barriers

Prejudice
Know-it-all
Preconceived ideas
Rigidity of thought
Disinterest
Cultural disparities

Semantic Barriers

Use of unsuitable words

Improper sentence formation
Imprecise and ambiguous sentences
Lack of clarity
Lack of comprehension
Not aware of the different meanings
of words

Organizational Barriers
Processing of information from
several people
Delay in getting information
because of many transfers of
stations
Distortion of message because of
different sources

Interpersonal Barriers
Attitude of the sender & receiver
positive or negative
Wrongly timed message
Listening skill
Partial & inattentive listening
Lack of attention while listening

Attitude of Speaker
Attitude
of self

Attitude of
Others

Personality Traits

Comments on
Communication

Positive

Positive

Develops selfconfidence,
understanding,
empathy & optimism

Effective in
Communication

Positive

Negative

Trying to Convince
the audience

Aggressive in
communication

Negative

Positive

Lacks self-confidence
& authenticity,
derives support from
others

Weak in
communication

Negative

Negative

Lacks self-confidence.
Does not have clarity.
Message
misinterpreted.

Confusion reflects
in communication.
Communicates
without optimism.

Interpersonal Relationship at Work

Place
Relationship

Objective for
Communication

Style

Colleagues

Making requests for

information, providing
information, cooperation

More in the nature of

cooperation and
participation.

Subordinates

Motivating to improve
efficiency, directing action,
explaining tasks & projects
specification & goals

Positive, polite &

guiding tone

Superiors

Making suggestions when

required,
Being accountable,
Suggesting, recommending
& reporting

Positive, polite &

agreeable

Overcoming Barriers to
Communication
Physical Barriers
Make suitable seating arrangements
Ensure audibility & visibility
Provide environmental comfort
Proper posture

Overcoming Barriers to
Communication
Psychological Barriers
Plan & clarify ideas & opinions
Call attention & motivate the
listener
Use feedback process
Provide assistance to comprehend
Time your message carefully

Overcoming Barriers to
Communication
Semantic Barriers
Use simple & precise language
Use suitable language
Employ different methods of
communication
Avoid ambiguous & abstract words

Overcoming Barriers to
Communication
Organizational Barriers
Make it two-way process
Establish feedback system
Use informal channel of
communication: grapevine
Provide information to the
concerned person
Avoid unnecessary information

Overcoming Barriers to
Communication
Interpersonal Barriers
Explain the importance of message
Attitude of the sender and receiver
Prefer positive attitude
Create a climate of trust &
confidence

Exercise
1. Every time I have a meeting with Mr. Gupta, I
end up disagreeing with him about a particular
issue.
2. Manager: Reeta, where is the report that I
asked you to submit on the financial matters of
the company? Employee: I dont remember you
asking me to submit a report.
3. Teacher: Students, why haven't you submitted
the assignment within the fortnight? Students:
But you asked us to submit it bimonthly!
4. This room is horrible to work in. I am able to
hear everyone around, and there is no scope for
privacy.

Thank You