Nene Tchania

Esma Chachanidze
Bacho Mikeladze
Tako Mekvabishvili

Question 1. Identify some of the microoperations to be found at the airport- Tamar

Mekvabishvili;

Question 2. Summarize the job of the

operations director. What are the main
issues/problems he faces in managing the
airport?- Nene Tchania;

Question 3. What do you think Richard Heard

actually does each day?- Esma Chachanidze ;
Question 4. Discuss the relationship between
the day-to-day tasks and long-term issues and
explain how Richard manages to oversee both at
the same time?- Bacho Mikeladze
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Micro-operations
1.Baggage handling operations:
Transformed resources: Baggage,
Customer surrogate, Information
Transforming resources: Staff,
Facilities to transport
Output: Baggage
Customer: Passenger
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Micro-operations
2. Aircraft provision:
Transformed resources: Food, Fuel,
Maintenance
Transforming resources: Ground
crew
Output: Aircrafts
Customer: Airlines
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Micro-operations
3. Information desk:

Transformed resourced:
Information, Equipment
Transforming resources: Staff,
People
Output: Passengers
Customer: Passenger
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Micro-operations
4. Implementing and

developing security
management system:
Transformed resources: Security,
Information
Transforming resources: Managers,
Staff
Output: Passengers, Staff
Customers: Passengers, Employees

Micro-operations
5. Providing infrastructure for

other organizations
Transformed resources: Materials,
Capital
Transforming resources: Leadership
Output: Customers
Customer: Airlines, Handling agents,
Retailers, Cargo handlers
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Summaries the job of operations

director. What are the main
issues/problems in managing of
airport

His job includes a

whole raft of things on
the airfield and in and
around the terminals
Managing the terminal
buildings and other
facilities
Coordination and
setting the safety and
customer service
standards for everyone

Summaries the job of operations

director. What are the main
issues/problems in managing of
airport
Operation planning and security is
key issues
Operation plans are just that, plans,
and as ever, things go wrong schedules fall apart of plane delays
or mechanical problems, that makes
a problem for operation directors
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What do you think Richard Heard actually

does each day (how does he spend his time)?
Some time of his working day he should be
spending on planning processes: long-term
planning, reviewing and developing processes,
operational planning.
The rest of time he should spend on the everyday
activities, controlling that what was planned is in
the place. It includes controlling the effectiveness
of the processes and procedures, overseeing dayto-day running of the airport, short and mediumterm planning.
He coordinates and sets the safety and customer
standards for everyone to adhere to.
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What do you think Richard Heard

actually does
each day (how
does he spend his time)?
He receives and analyses the reports from
different departments.
He has the meetings with the staff,
management and the contractors.
He himself personally observes and check
the operations implementation.

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Discuss the relationship between the day-to-day tasks and

long-term
issues and explain how Richard manages to oversee
both at the same time
Day to day operations:
Airfield side

Maintaining the runways

Agreeing slot allocations with the
airlines
Developing and implementing
safety
management systems
Keeping fire crew trained
Work with Civil aviation authority

In and around terminals

Managing terminal buildings

Airport security
Facilities management team
Engineering services team

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Discuss the relationship between the day-to-day tasks and

long-term
issues and explain how Richard manages to oversee
both at the same time
Long Term Issues:

Planning of new building objects

Catering outlets
Car parks
People mover systems

Growth
Be the first regional airport in Europe

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Discuss the relationship between the day-to-day tasks and

long-term
issues and explain how Richard manages to oversee
both at the same time
Richard - Great manager

Both tasks are dependent

Provide leadership and coordination
Operational planning
Right processes and procedures

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