AWARDS AND STANDARD

AWARDS
By D.Janaki
Topics to be covered
 MBNQA
 Demings prize
 Baldrige award
 Role of management in implementing quality
systems

MBNQA(Malcolm Baldrige
National Quality Awards)
•
• MBNQA was established by the US congress in 1987 .
•
• Purpose:
• 1. Promote better quality management practices
• 2. Improved quality results by the American Industry

• Upto two awards may be issued annually in three
categories,
•
1.Large manufacturers
2.Large services
3.Small businesses

 • To be eligible a company must be incorporated and
located in the united states, and it must submit a 75-
page application package .
•

• A board of examiners reviews and evaluates the

applications. High scoring applications receive site
examinations.
Criteria for selection are


 Leadership
 Strategic planning
 Customer and market focus
 Information and analysis
 Human resource focus
 Process management
 Business results


 1. points
Leadership
• 110
1.1 Leadership system 80
2. Strategic planning responsibility and citizenship
1.2 Company 30 80
2.1 Strategy development process 40
3. Customer and Market
2.2 Company focus
Strategy 40 80
3.1 Customer and market knowledge 40
4.Information and analysis
3.2 Customer satisfaction and relationship enhancement 40 80
4.1 Selection and use of information and data 25
5. Human Resourcesand
4.2 Selection focus
use of comparative information and data 15 100
5.1 Work systems
4.3 Analysis and review of company performance 40
6. Process Management
5.2 Employee education, training and development 30 100
6.1Employee
5.3 Management of product
well-being andand service processes
satisfaction 60
30
7. Business Results
6.2 Management of support processes 20 450
7.1Management
6.3 Customer satisfaction
of supplierresults
and partnering processes 125
20
7.2 Financial and market results 125
7.3 Human resources result 50
7.4 Supplier and partner results 25
7.5 Company-specific results 125
Baldrige award criteria framework ( A
systems perspective )
CustomerandMkfcgyipl

2 5
Strategic planning Human Resource focus

7
1 Business Results
Leadership

3 6
Customer and Market Focus Process Management

4
Information and Analysis
 Baldrige Award
• Winners include:
– Motorola (1988)
– Xerox (1989)
– Wallace Company (1990) defunct
• It takes 8 to 12 years to develop a
quality system that is competitive
for the award
–
Deming prize
 The Union of Japanese Scientists and Engineers
(JUSE) awards Deming Prize to
1.A company or
2.Its division.
•

• Based on the distinctive performance improvements

achieved by it through the application of company
wide quality control (CWQC)

Prize has three award
categories
They are
•

1.Individual person,
2.The Deming Application Prizes, and
3.The Quality Control Award for factory.
•

 The Deming Application prizes are awarded to private

or public organizations and are subdivided into
small enterprises, divisions of large corporations,
and overseas companies.

Key players in
implementation
 Three key players for successful implementation of
Quality system:
•

1.Senior Management
2.Middle Management
3.The Workforce
•


Role of Management in
implementing Quality system
 Define the mission
 Identify the system output
 Identify customers
 Determine customer requirements
 Develop a customer specification that details
customer requirements and expectations.
 Determine the activities required to fulfill
customer requirements and expectations