Cisco VoIP migration &

deployment

PRESENTED BY: ARSHDEEP S. ARORA

Network Refresh Objective:

The University of Maryland, College Park has
embarked on a five-year project to upgrade and
refresh the campus network. At the beginning of the
project, 70 percent of the network equipment was
categorized as obsolete and about 80 percent of
campus buildings were cabled with wiring that did
not support modern network speeds. The outdated
equipment also did not support Voice over Internet
Protocol (VoIP) technology, and, more importantly,
new services mandated by state auditors required
upgrade to new equipment to enhance the security
of the university's network and critical applications.
Included in the security aspects of the project are
wired network authentication, firewall service for
university departments, intrusion prevention, and
potentially, installation of equipment mandated by
the Communications Assistance for Law
Enforcement Act

Unified Communications

A solution that bring together voice, messaging,

video, and desktop applications to enable
organizations to quickly adapt to market changes,
increase productivity, improve competitive advantage
and deliver a rich-media experience across any
workspace.

Connect
Serve Customers Better
Connect Everyone

KEY Components:

Communication: Voice, data, and video.

Messaging: Voice, email, video, and Instant messaging.

Conferencing: Online, audio, and video.

Presence: IP phone, desktop clients, and call connectors

Common user experience: Desktop, phone, and mobility

Emergency Responder.

Contact center.

Secure Environment
Work from Anywhere
Mobility

Collaborate

Cisco UC Components:

Cisco Unified Computing Servers UCS.

Cisco Unified Communication Manager.

Cisco Unity Connection.

Cisco Unified IM & Presence.

Cisco Unified Contact Center Express.

Cisco Emergency Responder.

Cisco 3925 Integrated Services Routers.

Cisco Expressways(Edge and core servers).

VG 350 and VG 224 Analog voice

gateways.

Network Readiness:

Use QoS in LAN, MAN, and WAN

No shared media LANsSwitched LANs only
End-to-end QoS/Call Admission Control required

Bandwidth requirements

Network availability

Network design, redundancy and best practices

Network-based authentication and security

Power for endpoint devices

Calculated total requirements, use Call Admission

Control.

Power budget in wiring closet, prepare for Power

over Ethernet

Plan for E911 support with automated location

management

Process of Migration:
Cisco UC

Network Architecture:
Site-A

Network
Layer

Legacy PBX

Site-B

MAJOR CHALLENGES
Product
Requiremen
t

Migration
Issue

Product
Requirement:
Avaya end-of-life situation has resulted the university to consider alternative

solutions.

University need low-risk, evolutionary solutions.

Solution must work with existing Avaya systems.

Integration with other tools and processes (directories, e-mail, mobile devices etc.) is
also required.

Reliability

High Up time, High availability infrastructure.

Emergency responder system.

Reliable web classroom environment.

Quality of Service

High grade of service.

Better call coverage paths , efficient call routing , Single number reach , Mobile voice
access.

Product Requirement(contd.):

Scalability

Must be able to support more than 15000 end points(campus requirement).

Future Remote site deployment.

Integration with SIP provider(3-4 years down the line).

Federation deployment.

Security

Every packet should be encrypted and can not be compromised.

Secure RTP (SRTP) support.

Integration of IPSEC with Unified Communication(SIP security profile).

Migration Issues:

It is a step by step process. As operations can not be disturbed.

It requires planning and coordination across the organization.

Migration should minimize short term and long term impact to users.

You build stuff and you break stuff.

Site roll over/cut over process.

End user acceptance and education.

Training the help desk with the new procedures.

Training the existing technical staff with new technology.

Budget constraints.

Value proposition.

RED SKY E911 V/S Cisco Emergency responder.

Lab Trial

Live Pilot

Business
Analysis

Migration
Plan

Impleme
ntation
plan

Day 2
Support

Ongoing
Management

Technical challenges:

Server version(10.5.2).

Phone firmware issues and bugs.

Certificate issues and bugs.

Cisco to Avaya sip integration bugs.

Dial-plan roll over.

IM client(jabber) issues.

Red sky E911 JTAPI integration.

Single sign on issues(Unity and Shibboleth).

Directory issues and bugs.

Tomcat certificate size issue.

Hardware issues and RMAs

Caller ID issues.

Single number reach issues.

Thank You