Professional Documents
Culture Documents
Performance
Management
Performance management
The process employers use to make sure
employees are working toward organizational
goals.
Performance Management
9. Merit
Rewards
Process
8. Discuss Possible
Professional
Development Plan
7. Formal
Performance
Evaluation (no
surprises!)
1.
Develop/Review
Position
Description
The
Annual
Performance
Management
Process
6. Adjust
Assignments as
Needed
2. Establish
Performance
Expectations
3. Identify Tools
and Training
Needed
4.
4. Ongoing
Ongoing
Feedback and
Communication
5. Handle
Issues as they
Arise.
Realistic Appraisals
Continuous improvement
Performance Appraisal
Roles
Supervisors
Usually do the actual appraising.
Must be familiar with basic appraisal techniques.
Must understand and avoid problems that can
cripple appraisals.
Must know how to conduct appraisals fairly.
department
Steps in Appraising
Performance
Appraising performance
Comparing your subordinates actual performance
to the standards that have been set; this usually
involves some type of rating form.
Providing feedback
Discussing the subordinates performance and
progress, and making plans for any development
required.
What to measure?
Work output (quality and quantity)
Personal competencies
Goal (objective) achievement
How to measure?
Graphic rating scales
Alternation ranking method
MBO
Performance Appraisal
Methods
Graphic
Rating
Scale with
Space for
Comment
s
15%
20%
30%
20%
15%
high performers
high-average performers
average performers
low-average performers
low performers
Narrative Forms
Developing a BARS:
Management by Objectives
(MBO)
Unclear standards
An appraisal that is too open to interpretation.
Halo effect
Occurs when a supervisors rating of a
subordinate on one trait biases the rating of that
person on other traits.
Central tendency
A tendency to rate all employees the same way,
such as rating them all average.
Strictness/leniency
The problem that occurs when a supervisor
has a tendency to rate all subordinates either
high or low.
Bias
The tendency to allow individual differences
such as age, race, and sex to affect the
appraisal ratings employees receive.
Checklist
During
the
Appraisal
Interview