Professional Documents
Culture Documents
Management
ELEVENTH EDITION
GARY DESSLER
Chapter 8
82
Purpose of Orientation
Orientation Helps
New Employees
Feel
Welcome and
At Ease
Understand
the
Organization
Know What
Is Expected
in Work and
Behavior
Begin the
Socialization
Process
83
Employee Benefit
Information
Personnel
Policies
Employee
Orientation
Daily
Routine
Safety Measures
and Regulations
Facilities
Tour
84
Task Analysis:
Assessing New Employees
Training Needs
Performance Analysis:
Assessing Current Employees
Training Needs
85
Assessment Center
Results
Individual Diaries
Attitude Surveys
Performance Appraisals
Methods for
Identifying
Training
Needs
Tests
Job-Related
Performance Data
Observations
Interviews
86
Programmed Learning
Presenting
questions, facts,
or problems to
the learner
Allowing the
person to
respond
Providing
feedback on the
accuracy of
answers
Advantages
Reduced training time
Self-paced learning
Immediate feedback
Reduced risk of error for learner
87
Teletraining
Videoconferencing
Distance Learning
Methods
Internet-Based Training
E-Learning and
Learning Portals
88
Employer Responses
to Functional Illiteracy
Testing job
candidates for
basic skills
Instituting basic
skills and literacy
programs
89
Management Development
Long-Term Focus
of Management
Development
Assessing the
companys
strategic
needs
Appraising
managers
current
performance
Developing the
managers and
future
managers
810
Job
Rotation
Coaching/
Understudy
Approach
Action
Learning
811
What to Change
Strategy
Culture
Structure
Technologies
Employees
812
Overcoming
resistance to
change
Organizing
and leading
organizational
change
Effectively
using
organizational
development
practices
813
KEY TERMS
employee orientation
training
performance management
negligent training
task analysis
performance analysis
on-the-job training
apprenticeship training
job instruction training (JIT)
programmed learning
simulated training
electronic performance support
systems (EPSS)
job aid
management development
succession planning
job rotation
action learning
case study method
management game
role playing
outsourced learning
behavior modeling
in-house development center
organizational development
controlled experimentation
814