Competency Mapping

Maxires

Sales
Essential

Desired

Retail/Tele/Med
Rep
Sales Exec

Applied Learning/ Sales Ability

Impact/ Negotiation/
Stress Management

Sales Associate

Sales Ability/Impact/Building
Customer Loyalty

Negotiation/

Client Servicing
Manager

Adaptability/ Building Customer

Loyalty/Impact

Sales
Ability/Presentation

Area sales
Manager

Adaptability/ Aligning
Building
Performance for Success/ Building Trust/Innovation/Attentio
Team/ Decision Making/
n to Detail/ Risk Taking
Presentation/Managing Conflict/
Planning and Organising

Level/Designation

Level/Designation
Agency Manager

Essential

Desired

Building Trust/ Delegation/

Managing
Conflict/Negotiation/Strategic
Decision Making

Organising and
Planning/Facilitating
Change

IT
Level/Designation

Essential

Desired

Trainee/Jr.Prgmr
/Analyst

Applied Learning/ Time

Management/ Attention to Detail

Presentation/ Stress
Management

Programmer/An
alyst/Team
leads

Adaptability/ Building
Team/Presentation/Managing
Conflict/Time Management

Delegation/Attention to
Detail

Project
Leads/Sr.
Pro/Proj
Manager/Archit
ect

Aligning Performance for

Success/Coaching/ Decision
Making/ Innovation/Planning and
Organising/Risk Taking

Facilitating
Change/Presentation/Im
pact/Managing Conflict

Sr.Mgr
Project/CIO/CTO

Customer Focus/ Building

Trust/Delegation/ Facilitating
Change/Planning and
Organising/Negotiation/Strategic
Decision Making

Building Customer
Loyalty/Coaching/Presen
tation/Managing Conflict

Banking
Level/Designati
on

Essential

Desired

Clerks/CC-LoanCompliance
Exec/Jr. BDE

Applied Learning/Impact/Time
Management/Attention to Detail

Stress Management

BranchCoord/Sr.BDE/Lo
an-CC-Financial
Planning
Managers

Building Customer Loyalty

Sales
Ability/Impact/Time
Management/Attention
to Detail

Branch
Manager/
Commercial
Lending
Dir/Card op Mgr

Aligning Performance for Success/ Building Trust/

Coaching/ Decision Making/
Delegation/Managing
Facilitating Change/Planning and
Conflict/Risk Taking
Organising/ Negotiation

Product
Manager(MF)

Innovation/ Negotiation/Strategic
Decision Making

Delegation

Hospitality
Level/Designation

Essential

Desired

Front Office

Applied Learning/ Building

Customer
Loyalty/Impact/Managing Conflict

Sales Ability/Time
Management/Attention
to Detail

F&B

Applied Learning/Impact/Time
Management

Customer
Focus/Innovation/Managi
ng Conflict/Planning and
Organising/Attention to
Detail

Manager
Staff/Sales/HR

Adaptability/ Building Team/

Building CustomerLoyalty /
Decision
Making/Presentation/Managing
Conflict/Planning and Organising

Sales Ability/Building
Trust/Impact/Risk Taking

Regional
Manager

Aligning Performance for Success/ Customer

Coaching/ Delegation/ Facilitating Focus/Managing Conflict
Change/Negotiation/Strategic
Decision Making

Construction
Essential

Desired

Engineer/Site
Engg

Adaptability/ Building
Team/Managing Conflict/Time
Management/Attention to Detail

Delegation/Presentation/
Decision Making

Site
Manager/Projec
t Engg

Aligning Performance for

Success/Building Trust/Coaching/
Delegation/Managing
Conflict/Planning and Organising/
Risk Taking

Impact/Attention to
Detail/Presentation/Inno
vation

Project
Manager/
Branch Dir

Building Customer Loyalty/

Facilitating Change

Customer
Focus/Managing Conflict

Division Dir/
Sr.Exec

Living the values and

Mission/Negotiation/Strategic
Decision Making

Facilitating Change

Level/Designation

BPO
Essential

Desired

Agents/Custom
er Care Exec

Applied Learning/Impact/Time
Management

Sales Ability/ Building

Customer Loyalty

Team
Leads/Floor
Supervisors

Adaptability/ Aligning
Delegation/Presentation
Performance for Success /Building
Team/Planning and Organising

Operations
Manager

Aligning Performance for

Success/Building Trust/ Decision
Making/Innovation/Risk Taking

Presentation/Impact/Plan
ning and Organising

Operations
Head

Customer Focus/Building Trust/

Delegation

Coaching/Presentation

Level/Designation

Level/Designation

Essential

Project Manager Building Trust/ Facilitating

Change/Negotiation/ Strategic
Decision Making

Desired

Facilitating Change