You are on page 1of 26

Phone System Administration

Brown Bag
02/08/2006 12:00PM – 1:00PM
Phone System Administration
Tasks
• Avaya Visibility Suite
Phone System Administration
• Select the voice system to administer
– WRC
– State House
Phone System Administration
• Connect to system
Phone System Administration
• Command line interface
Commands
• . The format of commands is verb object options
• Common verbs
– Add
– Change
– Display
– List
– Remove
– Set
– Status
Commands
• Common nouns
– Abbreviated-dial
– Ars
– Coverage
• Has its own sub-nouns like path, time-of-day, etc.
– Hunt
– Station
– trunk
Helpful Shortcuts
• Commands can be abbreviated, in many
cases three letters will access a command.
• The F5 key brings up choices for verbs and
nouns.
• The F7 and F8 keys and PgDn/PgUp
Adding an Extension
• There are two critical pieces of information
necessary to add an extension
– The extension number (Per system numbering plan all
12xx, 13xx, 3xxx and 4xxx are available)
– The port
• Ports are identified by system/shelf/slot/port ie. 01B0710
means System 01, B means the card is on shelf B, 07 is the slot
number and 10 is the port number.
• Port flavors – digital, analog, trunk, tone-receiver,
etc.
Station Setup
• First Page – key elements
Extension: 1362
Type: 6408D+
Port: 01B0710
Coverage Path 1: 99
Name: Pelliccio, A
Station Setup (continued)
• ABBREVIATED DIALING
• List1: personal 1 List2: group 1 List3:

• BUTTON ASSIGNMENTS
• 1: call-appr 5: abrv-dial List: 1 DC: 01
• 2: call-appr 6: call-pkup
• 3: call-appr 7:
• 4: send-calls Ext: 8: q-calls Grp: 11
Standard Coverage Path
• Use add coverage path next
Coverage Answer Groups
Coverage Time of Day
Pickup Groups
Feature Buttons
• 6480D Telephone sets have eight feature
buttons that can be used for call appearances,
and other features.
• Features available
– Send Calls
– Speed Dial
– Call Pickup
Feature Buttons
Abbreviated Dial
• Setup personal dial list with command line
– change abbreviated-dialing personal {Ext}
Trunks
• For incoming calls
– Analog / Digital
• For outgoing calls
– Analog/ Digital
• All our trunks are analog with the exception
of the link between systems at the State
House and WRC.
Relevant Trunk Info
• Destination for calls
• Assigned ports for trunk group
• Incoming/Outgoing capabilities
Hunt Groups
• Will hunt from line to line looking for an
available slot.
Hunt Groups
Uniform Dialplan
• On Prologix (WRC) it’s Uniform-dialplan,
on StHouse it’s UDP
UDP Continued
• System ID of StHouse is 222
• System ID of WRC is 221
Wrap Up
• A lot to chew on. Manuals are located above my
desk.
• Six volumes
– Toll Fraud Handbook
– Console Manual
– ECS Administrators Guide V1 and V2 (Index in V2)
– Network Connectivity
– ACD (Automated Call Director)
More to come
• Voice Mail
– Call answering
– Auto-attendants

You might also like