Professional Documents
Culture Documents
What
Whatis
isCommunication
Communication
Functions
Functions of
of Communication
Communication
1.1.
2.2.
Control
Controlmember
memberbehavior.
behavior.
Foster
Fostermotivation
motivationfor
forwhat
whatisisto
tobe
bedone.
done.
3.3.
4.4.
Provide
Provideaarelease
releasefor
foremotional
emotionalexpression.
expression.
Provide
Provideinformation
informationneeded
neededto
tomake
make
decisions.
decisions.
Communication
Communication for
for Leaders
Leaders and
and Managers
Managers
Control
Motivation
Balancing needs and goals
Elements
Elements of
of the
the Communication
Communication Process
Process
The sender
Encoding
The message
The channel
Decoding
The receiver
Noise
Feedback
Differences
Differences Between
Between Formal
Formal And
And Informal
Informal
Communication
Communication
Basis of distinction
Formal
communication
Informal
Communication
Origin
Flow
Prescribed
Not prescribed
Authority
Official channel
Unofficial
Purpose
To achieve
organization
To satisfy personal
need
Speed
Slow
Fast
Form
oral
o
g
Dia
l
a
n
Horizontal
Upward
Downward
Directions of Communication
Medium
Medium Of
Of Communication
Communication
Verbal Medium
a. Oral
b. Written
Non - Verbal Medium
a. Sign language
b. Body language
c. Para Language
d. Space, surrounding and time
Artificial Medium
Non-Verbal
Non-Verbal Communication
Communication
Sign language
Audio Signals Buzzers, Fire Alarms, Sirens
Visual signs Pictures, Graphs, and tables
Body Language
Head position
Face
Eyes contact
Gestures- movement of arms, lags and hands
Para Language
Voice Speaking Speed, Pitch variation, Pause,
fluency
Word Stress
Grapevine
Grapevine
Grapevine Characteristics
Informal, not controlled by management.
Perceived by most employees as being more
believable and reliable than formal
communications.
Largely used to serve the self-interests of
those who use it.
Results from:
Desire for information about important situations
Ambiguous conditions
Conditions that cause anxiety
Computer-Aided
Computer-Aided Communication
Communication
E-mail
Instant messaging
Intranet
Video conferencing
BARRIERS
BARRIERS TO
TO COMMUNICATION
COMMUNICATION
Physical
Language or
semantic
Socio-psychological
Organizational
Personal
PHYSICAL
PHYSICALOR
OR MECHANICAL
MECHANICALBARRIERS
BARRIERS
NOISE
DISTANCE
INFORMATION
OVERLOAD
LANGUAGE
LANGUAGE OR
OR SEMANTIC
SEMANTIC BARRIERS
BARRIERS
SOCIO-PSYCHOLOGICAL
SOCIO-PSYCHOLOGICALBARRIERS
BARRIERS
Listening, interpretation or encoding and decoding
of a message depends upon the psychological
state of both sender and receiver.
PERCEPTION
INATTENTIO
N
PREMATURE
EVALUATION
ORGANIZATIONAL
ORGANIZATIONAL BARRIERS
BARRIERS
Arises due organizational arrangements for
performance of various activities, prescribing of
various policies, regulations and procedures.
STATUS
RELATIONSHIP
ORGANISATIONA
L STRUCTURE
PERSONAL
PERSONAL BARRIERS
BARRIERS
Due to characteristics of an
individual.
ATTITUDE
FILTERING OF
LACK OF TIME
INFORMATION
Choice
Choice of
of Communication
Communication Channel
Channel
Channel Richness
The amount of information that can be
transmitted during a communication episode.
Characteristics
Characteristicsof
ofRich
RichChannels
Channels
1.1. Handle
Handlemultiple
multiplecues
cuessimultaneously.
simultaneously.
2.2.
3.3.
Facilitate
Facilitaterapid
rapidfeedback.
feedback.
Are
Arevery
verypersonal
personalin
incontext.
context.
Information
Information Richness
Richness of
of Communication
CommunicationChannels
Channels
Routine
Non-routine
77 Cs
Cs of
of communication
communication
Courtesy
Politeness
Clarity
Conciseness :
Correctness :
Concreteness :
Be specific
Consideration
Completeness
Listening
Listening
Mind
Words
Emotions
Body
Understanding
Feelings
Actions
Make Contact
Impact
Types
Types of
of Listening
Listening
1. Discriminative Listening
3. Apprehensive Listening
Listening
5. Active Listening
2. Evaluative listening
4. Empathetic
To
ToBe
Be A
AGood
Good Listener
Listener
Rule 1: Stop talking
Rule 2: --------Rule 3: --------Rule 4: --------Rule 5: --------Rule 6: --------Rule 7: --------Rule 8: --------Rule 9: --------Rule 10: Stop talking