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Cisco Voice Unity

BUCHAREST, October 2008

Voice Mail - Introduction

Voice mail gives you the functions of an


answering machine without the necessity for
having any equipment on your desk. It has the
added advantages of better sound quality than
with most answering machines, and the system
gives your callers the opportunity to ring another
extension if they do not wish to leave a message.

Enrolling in Unity

To enroll on CiscoUnity
Step 1 - Dial the appropriate number to call CiscoUnity:
If you are calling CiscoUnity from inside the organization, dial
the internal phone number: 6000, or
press message button
from you Cisco IP Phone
If you are calling CiscoUnity from outside the organization,
dial the external phone number 021.304.1158.
Step 2 - If you dialed the external phone number, press * when
CiscoUnity answers.
Step 3 - Enter your ID (usually your phone extension), then press #.
Step 4 - If required, enter your CiscoUnity password (default
Password is 2580), then press #.
Step 5 - You will be asked to:
Record your name.
Set a new password.

Logging into Unity

To log on to CiscoUnity
Step 1 - Dial the appropriate number to call CiscoUnity:
If you are calling CiscoUnity from inside the organization, dial
the internal phone number: 6000, or
press message button
from you Cisco IP Phone
If you are calling CiscoUnity from outside the organization,
dial the external phone number 021.304.1158.
Step 2 - If you dialed the external phone number, press * when
CiscoUnity answers.
Step 3 - Enter your ID (usually your phone extension), then press #.
Step 4 - If required, enter your CiscoUnity password, then press #.

Checking Voice Messages By Phone


When a VoiceMail message arrived, Your
Message Waiting Indicator (MWI) will flash
until you access your Unity Voice Mail Box
with your user access password.

Message Waiting
Indicator

To check messages
Step 1 - Log on to CiscoUnity.
Step 2 - Press 1 to hear new messages.
Or
Press 3 to hear old messages.
Then, press 1 to hear saved
messages.

Deleting Messages By Phone

To delete a message
Step 1 - Log on to CiscoUnity.
Step 2 - Press 1 to hear new messages, or
press 3 to review old messages.
Step 3 - During or after message playback,
press 3 to delete the message.

Sending a Voice Message with you Phone

Use the following procedure to send a voice


message.
Step 1 - Log on to CiscoUnity
Step 2 - Press 2.
Step 3 - Follow the CiscoUnity conversation to
address your message. To address the message
to a private list, press ## to switch to number
entry as necessary.
Step 4 - Press 1 to add another name or list.
Step 5 - Press # to send the message

Replying to a Message by Phone

To reply to a message
Step 1 - After listening to the message,
press 4.
Step 2 - Record the message
Step 3 - Press # to send the message.
Step 4 - Follow the CiscoUnity
conversation to handle the original
message.

Forwarding a Message By Phone

To forward a message
Step 1 - After listening to the message, press 5.
Step 2 - Follow the CiscoUnity conversation to
address the forwarded message. To address the
message to a private list, press ## to switch to
number entry as necessary.
Step 3 - Do one of the following three options:
Press 2 to record an introduction
Press 3 for message options
Press # to forward the message as is.

Voice Mail Integration with Outlook ViewMail


ViewMail
Is an application (plugin) that incorporates
voicemail into your Microsoft Outlook Client.
This is possible due to our Cisco CallManager IP
PBX and
Cisco Unity Messaging system.
Benefits
People wont miss important calls because they are
not at their desks.
One stop shop for all your messaging needs
You can forward voice messages through e-mail with
out having to press 5,6 ,#,M,A,N,T,H,I,S,I,S,H,A,R,D on
your Cisco IP phone

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Checking Voice Messages through Outlook


FROM field indicates
Unity Messaging
System

SUBJECT field
indicates
Message from
followed by either
the persons
phone number,
name or
unidentified caller

In Outlook, Horn
icon indicates
voicemail
message
Paper clip icon
indicates an
attachment
(voicemail is a
.wav attachment)
Double click on message to open in a separate windows (see next page)

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Checking Voice Messages through Outlook


(continued)
At this point you may listen your voice message as follow:
Click the play button
Your phone will ring out
Pick up the receiver and listen the
message
Hang up

You may also forward


the message

You can also can listen the


message by double-clicking
on the .wav file attachment
to play the
voicemail message

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Sending Voice Messages through Outlook


You may send voice messages through Outlook via Cisco IP Phone:

Click New Voice Message icon


Untitled ViewMail for Outlook window will open
Type the name of a
person which you what
to send the voice
message or use Active
Directory to find it
Type the subject of this Voice Message

Press the Record button to record


your message (see next page)

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Sending Voice Messages through Outlook


(continued)
You may send voice messages through Outlook via Cisco IP Phone:

Press the Record button to record


your message

After pressing the Record button the phone will


ring out
Pick up the receiver and
start speaking
You may stop the recording by clicking
the stop button
Also you can hear your message by
clicking play button
If you agree with the message you can
click
send button to send the message

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