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AIAfor

forCommunications
Communications
AIA
TechnicalOverview
Overview
AATechnical
March, 2013

The following is intended to outline our general


product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracles
products remains at the sole discretion of Oracle.

Mobile
2013 Oracle Corporation Proprietary and Confidential

Mobile
Mobile

Agenda
Introduction to AIA
<Insert Picture Here>

AIA for Communications

Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration

Compatibility Matrix
Mobile
2013 Oracle Corporation Proprietary and Confidential

Mobile
Mobile

Oracle Application Integration Architecture


Complete, Open, Integrated, and Bestinclass

Reference Process Models

Optimize business performance leveraging


Oracles extensive experience and best
practices

Pre-Built Integrations

Pre-Built Integrations

Packaged Integration Accelerators For Specific Applications & Processes:


Process Integration Packs and Direct Integrations

Accelerate implementation of discreet


business processes using AIAs pre-built
integrations across Oracle Applications

Foundation Pack

Foundation Pack

Build cross-functional business processes


across any of your applications utilizing a
standardized approach and methodology

Powered by Oracle Fusion Middleware

Leverage Oracles best-in-class, standardsbased SOA Middleware platform

Reference Process
Models

SOA Suite
B2B
Process
Integration Integration

Common Objects &


Standard Shared Services

BPM Suite

Process Management

Developer Utilities

SOA/BPM Framework &


Methodology

SOA Governance

Service
Registry &
Repository Management

ODI Suite

Bulk Data
Processing

Data
Quality

Complete. Open. Integrated. Best-in-class.


For a complete introduction to AIA please refer to the first three sections of the AIACOM
Sales Presentation available from:
http://my.oracle.com/site/cgbu/products-solutions/enterprise-applications/aia/index.html
2012 Oracle Corporation Proprietary and Confidential

Agenda
Introduction to AIA
<Insert Picture Here>

AIA for Communications

Overview
Product Data Hub PIP
Customer Hub PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration

Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential

AIACOM Overview Oracle AIA for Communications

Standards-based, pre-built, and flexible


integrations delivering a productized and
comprehensive Concept to Cash Solution

2012 Oracle Corporation Proprietary and Confidential

Accelerate transformation
Optimize business processes
Deliver more-compelling services faster
6

AIACOM Overview Available Products


Licensable Component

Overview

1.

Foundation Pack Extension for


Communications

Communications specific object definitions, business services, and


business process library to integrate Oracle and non-Oracle apps

2.

Product MDM PIP

Enables faster product launch by synchronizing product information


from a Oracle Product Hub (OPH) to Siebel CRM, Oracle
Communications BRM, Oracle Communications Design Studio, and
Oracle E-Business Suite

Base Pack plus 4 Options: Siebel CRM,


Oracle BRM, Oracle Design Studio, and
Oracle E-Business Site

3.

Customer MDM PIP


Base Pack plus 3 Options: Siebel CRM,
Oracle BRM & Oracle E-Business Site

4.

Communications Order to Cash


Integration Packs for
Siebel CRM (CRM)
Oracle OSM (OSM)
Oracle BRM (BRM)

6.

7.

Agent Assisted Billing Care


(AABC) PIP

Ensures that cleansed, consistent, and complete customer data is


readily available across applications by mastering customer data in
Oracle Customer Hub (OCH) and automatically synchronizing it to
Siebel CRM, Oracle Communications BRM, and E-Business Suite
Automates Product Synch between CRM and OSM
Automates order fulfillment from CRM (Siebel) through central order
management (OSM COM), service order management (OSM SOM)
and billing (BRM)
Automates data synchronization to ensure accuracy & real-time
availability of customer, product, and pricing data between CRM and
BRM

Siebel CRM to Oracle BRM

Unifies customer care by integrating the billing management process


and providing real-time and actionable view of billing data from the
CRM system

Revenue Accounting (RA)


Integration

Provides a performance optimized General Ledger (GL) integration


improving GL accounting, reporting and accuracy

Oracle BRM to Oracle E-Business Suite

2012 Oracle Corporation Proprietary and Confidential

AIACOM Overview Business Process to


PIP Mapping
Business Process

Supporting Process Integration Pack(s)

Product Lifecycle Management

Product MDM PIP (offers, bundles and products synch from Product Hub to
relevant participating applications)
Comms Order to Cash Siebel & BRM Integration Packs (product synch from
BRM to Siebel)
Comms Order to Cash Siebel & OSM Integration Packs (synch Siebel
product class to product specification in Design Studio)

Order Management

Comms Order to Cash Siebel, OSM & BRM Integration Packs

Customer Management

Comms Order to Cash Siebel & BRM Integration Packs (create customer
synch & update customer integration flows)
Agent Assisted Billing Care (update customer synch)
Customer MDM PIP (enables access to cleansed and enriched customer
data from OCH through match & fetch, synch, and merge integration flows)

Billing Management

Agent Assisted Billing Care (Siebel and BRM integration)

Collections Management

Agent Assisted Billing Care (Siebel and BRM integration)

Revenue Accounting

Revenue Accounting PIP (GL integration between BRM and E-Business


Suite)

2012 Oracle Corporation Proprietary and Confidential

Oracle AIA for Communications Coverage


Customer Management

Web
Web

Store
Store

Partner
Partner

Product Management

Billing

Siebel CRM / ATG / WebCenter / Retail


Call
Call
Center
Center

AA
B
C

BRM

Siebel CRM
O
C
H

Account
Account
Mgmt
Mgmt

Contracts
Contracts
// SLA
SLA

Quote
Quote&&Order
Order
Capture
Capture

O
C
H

O2CC
R
O2CM
O
S
M

Account
Account
Mgmt
Mgmt

Commercial
Commercial
Catalogue
Catalogue
O2CCR
M
O2COS
M

Rating,
Rating,
Charging,
Charging,
&&Billing
Billing
O2CBRM
O2COSM

Product
Product
&&Pricing
Pricing
Mgmt
Mgmt

Financial
Financial
Mgmt
Mgmt

P
D
H
P
D
H

Order & Service Fulfillment

FP

FP

EBS

EBS/Sbl

EBS

Order & Service Management

Service Order Management


Project
Project
Mgmt
Mgmt

WFM
WFM

SCM
SCM
FIN
FIN

O
C
H

Copyright 2013, Oracle and/or its affiliates. All rights


reserved.

UIM

ASAP / IPSA

Service
Inventory

Activation

Design Studio

FP

O2CO
S
M

Service Fulfillment IDE

Central Order Management

P
D
H

P
D
H

RA

Confidential

Central Product Master

Central Customer Master

Siebel Customer Hub

Order & Service Management

AIA
(PI
P)

AIA
(F
P)

Product Hub for Communications

O2CC
R
O2CM
O
S
M

Service
Service
Mgmt
Mgmt

Agenda
Introduction to AIA
<Insert Picture Here>

AIA for Communications

Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration

Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential

10

<Insert Picture Here>

AIA for Communications


Process Integration Pack
Product MDM

2012 Oracle Corporation Proprietary and Confidential

11

Product MDM PIP Challenges


Data management costs associated to Products and Services
are too high.
Product metadata is fragmented and product definitions are
inconsistent across applications
Concept to Launch cycle takes too long
Lack of Centralization of core communication product and
pricing definitions
Limited Control on the lifecycle management of entities across
applications
Limited or no bundling and discounting options

Idea
Concept

Design

2012 Oracle Corporation Proprietary and Confidential

Develop & Test

Production

Modify

Retire

12

Product MDM PIP Features & Benefits


The Product MDM PIP enables faster product design and launch by synchronizing product
information from a central hub to Siebel, Oracle Communications Billing and Revenue
Management, Oracle Communications Design Studio, and E-Business Suite

Key Features

Key Business Benefits

Data consolidation across various

Single point solution from design to

vendor/legacy catalogs
Define Product Classes, Simple
Offers, Bundled Offers, Catalogs,
Basic Pricing, Multiple Pricelist,
Compatibility Rules
Centralized versioning, change
control, approval workflows / Lifecycle
policies
Role based access control
Product mappings across applications
and communication library with 300+
attributes
Accelerator connectors

2012 Oracle Corporation Proprietary and Confidential

launch covering all aspects of product


lifecycle management

Decrease Time-to-Market for New


Offer Introduction

Accelerate integration project


implementation

Reduced Total Cost of Ownership

13

Oracle Product MDM Integration


An overview
Products

Billing

Inventory

Fulfillment

Provisioning

Shipment

Manufacturing

Maintenance

Legacy stacks
Channels

Product MDM PIP

EBS
SAP

Ericson

Product
Catalogs

Product
Hub for
Comms

Fulfillment
Systems

Siebel

WEB
WEB
RETAIL
RETAIL
POS
POS

EBM
Payload

BRM

CC
CC

Design
Studio

Vendor Catalogs
&
Legacy Systems

Partners & MVNOs

14

Product MDM Process Integration


CRM and BRM options

2012 Oracle Corporation Proprietary and Confidential

15

Product MDM Process Integration


Defining static attributes in Product Hub

2012 Oracle Corporation Proprietary and Confidential

16

Product MDM Process Integration


Mapped to fields in Siebel

2012 Oracle Corporation Proprietary and Confidential

17

Product MDM Process Integration


Design Studio option

18

Product MDM Process Integration


DS option: Product Class definition in Product Hub

Product Class

19

Product MDM Process Integration


DS option: Product Class imported in Design Studio
6. Verify Product Classes and attributes are imported into Design Studio

20

Agenda
Introduction to AIA
<Insert Picture Here>

AIA for Communications

Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration

Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential

21

<Insert Picture Here>

AIA for Communications


Process Integration Pack
Customer MDM

2012 Oracle Corporation Proprietary and Confidential

22

Customer MDM PIP Challenges


Customer data is incorrect and inconsistent across
applications
Customer data is fragmented across applications
Customer data is duplicated within applications
Complete and accurate view of the customer is not
available to customer focused applications

2012 Oracle Corporation Proprietary and Confidential

23

Customer MDM PIP Features & Benefits


The Customer MDM PIP enables single source of customer truth in OCH and maintains
consistent customer info in Siebel, EBS, and BRM

Key Features

Match & Fetch Retrieve existing

trusted customer data matching basic


customer information entered.
Sync Automatically synchronize
Customer data between Applications
and CDM
Merge Identify duplicated customer
data and merge it.
Person Data Enrichment through 3rd
Party Application

2012 Oracle Corporation Proprietary and Confidential

Key Business Benefits

Pre-integration of best of class

customer focused applications


reduces Software implementation
costs.
Productized solution reduces Software
maintenance costs.
Consistent and Accurate customer
information across operation systems
reduces error conditions.
Common Services and Objects can be
exploited by 3rd party applications
through SOA-enabled integration.

24

Customer MDM PIP Overview

2012 Oracle Corporation Proprietary and Confidential

25

Customer MDM PIP High Level Design

2012 Oracle Corporation Proprietary and Confidential

26

Agenda
Introduction to AIA
<Insert Picture Here>

AIA for Communications

Overview
Product Data Hub PIP
Customer Hub PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration

Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential

27

Communications Order to Cash Overview

l Pa

BRM Pack

Communications
Order to Cash

Pac

Sieb
e

Order to Cash Integration Pack for Siebel CRM for


order capture and service integration to any
central order management system and any billing
system via AIA for the purpose of customer order
fulfillment interaction with central order
management.

M
OS

ck

Siebel Pack

OSM Pack
Order to Cash Integration Pack for Oracle
Communications Order and Service Management
for OSM central order management integration to
any CRM, billing and service provisioning system
via AIA for the purposes of customer order
fulfillment.

BRM Pack
Order to Cash Integration Pack for Oracle Billing
and Revenue Management for customer
synchronization and billing initiation and
fulfillment requests initiated from any central
order management system via AIA.

2012 Oracle Corporation Proprietary and Confidential

28

Communications Order to Cash Options

CRM
OSM

Update
Trouble
Ticket

CRM
OSM

Query
Product
Class

CRM

Provision
Order

OSM
OSM

Update
Fulfillment
Order

Oracle
BRM

OSM
Sync
Fulfillment
Billing Account

Oracle OSM (COM)

CRM

OSM

Create
Trouble
Ticket

CRM

CRM

CRM

OSM

Update
Order

OSM

CRM

BRM

Process
Sales Order
Fulfillment

BRM

Update
Customer

BRM

Sync
Special Ratings

BRM

Siebel CRM

BRM

Sync
Products & Price

OSM

What fits where

Bill
Fulfillment
Order

OSM
OSM

Oracle OSM (SOM)

2012 Oracle Corporation Proprietary and Confidential

CRM

Comms O2C Siebel CRM

OSM

Comms O2C Oracle OSM

BRM

Comms O2C Oracle BRM

29

Agenda
Introduction to AIA
<Insert Picture Here>

AIA for Communications

Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration

Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential

30

<Insert Picture Here>

AIA for Communications


Process Integration Pack
Communications Order to Cash
Siebel CRM and OSM Option Packs (enabling
Order to Activate Business Processes)

2012 Oracle Corporation Proprietary and Confidential

31

Siebel CRM & OSM Process Integration Packs


Key Challenges
1. It takes too long to introduce new products
2. Slow order delivery
3. Cost of service delivery
4. Not having a comprehensive software solution
5. Too many manual and redundant activities
6. Difficulty tracking order progress and status
7. Lack of end-to-end process support
8. Inefficient order-handling
9. Mistakes leading to more work or lost contracts
10. Pricing is not flexible

2012 Oracle Corporation Proprietary and Confidential

32

Siebel CRM & OSM Process Integration Packs


Features & Benefits
The Oracle Communications Order to Activate process integration pack automates the
order management process between Siebel CRM and Oracle OSM, including Product Class
synchronization, order delivery and life cycle management, and order fallout.

Key Business Benefits

Key Features

OSM pre-built cartridge for AIA


Product class synchronization

between Siebel CRM and OSM


Extended order/line status and
visibility
Complete support for new, revision &
follow on orders
Order priorities and future dated
orders
Interface order fallouts into Siebel
CRM as trouble tickets
Guaranteed delivery and proper
message sequencing

2012 Oracle Corporation Proprietary and Confidential

Reduce integration and

deployment time cost


Faster time-to-market with new
products/services
Improve product lifecycle
management

Greater accuracy of products

across CRM & OSS


Enhance agent and customer
visibility and accuracy
Reduce Order Fallout and
facilitate speedy recovery

33

Siebel CRM & OSM Process Integration Packs


Overview
Retail Partner

Call
Center

Web

SIEBEL

CRM
BUS

AIA

OSM
Central
Order Management

AIA

OSM
Service
Fulfillment

BRM

SOA-based integration and deployment


accelerator that automates the order
delivery process across Siebel, OSM and
billing with the following integration
points:
1.

Sales order submission and updates From Siebel


Order Capture to OSM Central Order Management

2.

Customer sync and order billing From OSM Central


Order Management to Billing*

3.

Service provisioning From OSM Central Order


Management to OSM Service Order Management
(Provisioning)

4.

Trouble ticket logging for fallout incidents


From OSM Central Order Management to Siebel
Service

5.

Product class mapping From Siebel Sales Catalog


to OSM Central Order Management

Billing

* Order to Bill is required to connect to BRM

2012 Oracle Corporation Proprietary and Confidential

34

Siebel CRM & OSM Process Integration Packs


High Level Design

2012 Oracle Corporation Proprietary and Confidential

35

Siebel CRM & OSM Process Integration Packs


in Action (real-time order status updates)

Customer order
status are updated
in real-time

2012 Oracle Corporation Proprietary and Confidential

36

Siebel CRM & OSM Process Integration Packs


in Action (order fallout)
Fallout
Reason

2012 Oracle Corporation Proprietary and Confidential

37

Agenda
Introduction to AIA
<Insert Picture Here>

AIA for Communications

Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration

Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential

38

<Insert Picture Here>

AIA for Communications


Process Integration Packs
Communications Order to Cash
Siebel CRM and Oracle BRM Option Packs
(enabling Order to Bill Business Processes)

2012 Oracle Corporation Proprietary and Confidential

39

Siebel CRM & BRM Process Integration Pack

Key Challenges

Longer time to market for new products and services


Error prone orders due to manual order hand-offs
Product/offer inconsistencies due to manual entry errors
Delays in service activation and billing initiation
Inability to recognize revenue due to slow order
processing
No single view of your customers
Dissatisfied customers Greater customer churn

2012 Oracle Corporation Proprietary and Confidential

40

Siebel CRM & BRM Process Integration Pack


Features & Benefits

The Oracle Communications Integration Pack for Order to Bill automates the order
management process between Siebel CRM and Oracle BRM, including automatic
product and price synchronization, customer synchronization and integrated order
processing.

Key Business Benefits

Key Features

Product and price synchronization

between BRM and CRM


Customer synchronization between
CRM and BRM
Create new customers
Update existing customers
Integrated order management
Process sales order
Support for Billing Initiation and
Billing Fulfillment
Create and update CRM assets

2012 Oracle Corporation Proprietary and Confidential

Reduced integration time & costs


Faster time-to-market with new

products/services
Reduced errors through zero touch
integrated order management.
Enhanced customer visibility
Improved CSR productivity
Cross-Application data consistency
and accuracy across CRM & BRM

41

Siebel CRM & BRM Process Integration Pack


Processes Enabled
Overview

Overview

1. Process Integration for Product


Lifecycle Management
Oracle BRM Siebel CRM

Synchronizes billing products and


discounts from Oracle BRM to Siebel CRM

2. Process Integration for Order


Management
Siebel CRM Oracle BRM

Automates order processing between Siebel


CRM and Oracle BRM

3.

Synchronizes customer data between from


Siebel CRM to Oracle BRM

Process Integration for Customer


Management
Siebel CRM Oracle BRM

2012 Oracle Corporation Proprietary and Confidential

42

Siebel CRM & BRM Process Integration Pack


Product and Price synchronization

2012 Oracle Corporation Proprietary and Confidential

43

Siebel CRM & BRM Process Integration Pack


(Real-time
mode)
(Batch
mode)

Product and Price synchronization

2012 Oracle Corporation Proprietary and Confidential

44

Siebel CRM & BRM Process Integration Pack


Overview

Processes Enabled

Overview

1. Process Integration for Product


Lifecycle Management
Oracle BRM Siebel CRM

Synchronizes billing products and


discounts from Oracle BRM to Siebel CRM

2. Process Integration for Order


Management
Siebel CRM Oracle BRM

Automates order processing between Siebel


CRM and Oracle BRM

3.

Synchronizes customer data between from


Siebel CRM to Oracle BRM

Process Integration for Customer


Management
Siebel CRM Oracle BRM

2012 Oracle Corporation Proprietary and Confidential

45

Siebel CRM & BRM Process Integration Pack


Order Management

2012 Oracle Corporation Proprietary and Confidential

46

Siebel CRM & BRM Process Integration Pack


Overview
Processes Enabled

Overview

1. Process Integration for Product


Lifecycle Management
Oracle BRM Siebel CRM

Synchronizes billing products and


discounts from Oracle BRM to Siebel CRM

2. Process Integration for Order


Management
Siebel CRM Oracle BRM

Automates order processing between Siebel


CRM and Oracle BRM

3.

Synchronizes customer data between from


Siebel CRM to Oracle BRM

Process Integration for Customer


Management
Siebel CRM Oracle BRM

2012 Oracle Corporation Proprietary and Confidential

47

Siebel CRM & BRM Process Integration Pack


Customer Management Create Customer

2012 Oracle Corporation Proprietary and Confidential

48

Siebel CRM & BRM Process Integration Pack


Customer Management Update Customer

2012 Oracle Corporation Proprietary and Confidential

49

Siebel CRM & BRM Process Integration Pack


in Action Products in Siebel after synchronization

Siebel Workspace having


products that are
synchronized

Products & Discounts that are


synchronized from Oracle
BRM

2012 Oracle Corporation Proprietary and Confidential

50

Siebel CRM & BRM Process Integration Pack


in Action Siebel Published Product Definition & Enrichment
Double Play Promotion
Commercial Bundle
created in Siebel

Products/Offerings bundled
under the promotion.
Min, Max and Default values
indicate quantity & visibility
rules for the promotion

2012 Oracle Corporation Proprietary and Confidential

51

Siebel CRM & BRM Process Integration Pack


in Action Customer profile and order capture in Siebel
Customer record
created in Siebel

Customer order
intent captured in
Siebel

2012 Oracle Corporation Proprietary and Confidential

52

Siebel CRM & BRM Process Integration Pack


in Action Customer and Order Interfaced to Oracle BRM

Account created in
Oracle BRM

Products &
Discounts created
under account

2012 Oracle Corporation Proprietary and Confidential

53

Siebel CRM & BRM Process Integration Pack


Supporting Application Enhancements
Siebel CRM
Support for multiple billing profiles per account
Support for multiple balance groups, balances and details for an account,
service level balance groups, nested billing products in Service Bundles
New web services for accounts, contacts, billing profiles, import of product
definitions, etc.
Enhanced integration support for one-time charges, order history tracking,
and move scenarios

Oracle BRM
Batch export utility for products and discounts already defined in BRM
New and modified APIs to support integrated order management process
New J2EE Connector Architecture (JCA) based Adaptor to increase the
performance and usability of CRM integration services
Web Services Description Language (WSDL) for each supported operation

2012 Oracle Corporation Proprietary and Confidential

54

Agenda
Introduction to AIA
<Insert Picture Here>

AIA for Communications

Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration

Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential

55

<Insert Picture Here>

AIA for Communications


Process Integration Pack
Agent Assisted Billing Care

2012 Oracle Corporation Proprietary and Confidential

56

AABC Key Challenges


Higher operational costs as a result of lack of integration
between customer facing departments and their
business systems
Longer call handling times for the CSR due to lack of
holistic view of customer and billing information
Customers are unable to resolve queries by calling just
one number
Real-Time and fast access to customer billing
information
Real-time access to CSR of customer collection/debt
information
Greater customer churn

2012 Oracle Corporation Proprietary and Confidential

57

AABC Features & Benefits


The Oracle Communications Integration Pack for Agent-assisted Billing Care,
integrates the billing, customer & collection processes between Siebel CRM and
Oracle Communications BRM.

Key Business Benefits

Key Features

Real-time access and view to critical billing,


customer and collection information
Enables Siebel CRM to be used as the
single interface or application to access all
BSS functions
Create / Update customer profile
information, credit alerts, payments and
disputes in real-time while on-call with the
customer
Comprehensive view of customer billing
data displayed in custom built & integrated
Siebel Uis
Enable real-time sync of subscribers
entering collection from Oracle BRM to
Siebel
Track action dependencies through
collection action status

2012 Oracle Corporation Proprietary and Confidential

Reduce integration time and costs


Reduce call handling times
Reduce call agent training time/cost
Reduce operational costs
Improve customer service
Increase customer satisfaction
Consistent customer data

58

AABC Overview
Processes Enabled

Overview

1. Process Integration for


Customer Management
Siebel CRM Oracle BRM

Synchronizes customer data from Siebel


CRM to Oracle BRM

2.

Retrieve billing related information from


Oracle BRM to Siebel CRM

Process Integration for Billing


Management
Siebel CRM Oracle BRM

3. Process Integration for


Collection Management
Siebel CRM Oracle BRM

2012 Oracle Corporation Proprietary and Confidential

Synchronizes collection data between


Siebel CRM and Oracle BRM

59

AABC Customer Management


Update Customer

2012 Oracle Corporation Proprietary and Confidential

60

AABC Overview
Processes Enabled

Overview

1. Process Integration for


Customer Management
Siebel CRM Oracle BRM

Synchronizes customer data from Siebel


CRM to Oracle BRM

2.

Retrieve billing related information from


Oracle BRM to Siebel CRM

Process Integration for Billing


Management
Siebel CRM Oracle BRM

3. Process Integration for


Collection Management
Siebel CRM Oracle BRM

2012 Oracle Corporation Proprietary and Confidential

Synchronizes collection data between


Siebel CRM and Oracle BRM

61

AABC Billing Management Integration


Overview
Customer
Identity

Billing
Details

Customer Identifies Account Balance


with Account ID or
Invoice Details
Phone Number

Adjustment
Handling

Submit Adjustment
Request

Payment
Processing

Submit Payments

Choose Different
Bill and Service level
Payment Methods
Adjustments
Customer Requests Unbilled Usage
View Payment
Billing Information
History and Status
Monetary and Non- View Adjustment
History and Status
monetary Balances

2012 Oracle Corporation Proprietary and Confidential

62

AABC Billing Management Integration


High Level Design
Customer
Identity

2012 Oracle Corporation Proprietary and Confidential

Billing
Details

Adjustment
Handling

Payment
Processing

63

AABC Billing Management Integration


Account Balance Details
Account Balance
Summary

Account
Balance Group

2012 Oracle Corporation Proprietary and Confidential

Balance Group
Details

64

AABC Billing Management Integration


Bill & Bill Details

Event Details
(CDR)

Service Bills
Customer
& ItemList
Charges
view

2012 Oracle Corporation Proprietary and Confidential

65

AABC Billing Management Integration


Unbilled Usage

Service
Charges

Item
Charges

2012 Oracle Corporation Proprietary and Confidential

66

AABC Billing Management Integration


Payments
Make Payment
Screen

Payment
History

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67

AABC Billing Management Integration


Adjustments

Adjustment
History

Disputed
Line Items

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68

AABC Overview
Processes Enabled

Overview

1. Process Integration for


Customer Management
Siebel CRM Oracle BRM

Synchronizes customer data from Siebel


CRM to Oracle BRM

2.

Retrieve billing related information from


Oracle BRM to Siebel CRM

Process Integration for Billing


Management
Siebel CRM Oracle BRM

3. Process Integration for


Collection Management
Siebel CRM Oracle BRM

2012 Oracle Corporation Proprietary and Confidential

Synchronizes collection data between


Siebel CRM and Oracle BRM

69

AABC Collection Management Integration


High-Level Design

Sync of Collections Actions from BRM to CRM


View collections status and take actions in CRM

2012 Oracle Corporation Proprietary and Confidential

70

AABC Collection Management Integration


Synchronizing Credit Alerts

BRM

CRM

2012 Oracle Corporation Proprietary and Confidential

71

AABC Collection Management Integration


Billing Profile Status

Billing Profile
In Collection

Billing Profile
not Collection

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72

AABC Supporting Application


Enhancements
Siebel CRM
Extended Siebel eCommuncations suite by adding 14 new views to
display billing information of the customer
Extended Credit Management in Siebel to support creation and
management of credit alerts to support Collection processes
New web services that communicate with the integration layer to
request and fetch billing information like account balance, bill
details, unbilled usage, payments & adjustments

Oracle BRM
New and modified APIs to support integrated billing management
process
New J2EE Connector Architecture (JCA) based Adaptor to increase
the performance and usability of CRM integration services
Web Services Description Language (WSDL) for each supported
operation
New database view to stage collection actions before they are
consumed by ODI for Siebel credit alert creation
2012 Oracle Corporation Proprietary and Confidential

73

Agenda
Introduction to AIA
<Insert Picture Here>

AIA for Communications

Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration

Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential

74

<Insert Picture Here>

AIA for Communications


Direct Integration
Revenue Accounting

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75

Revenue Accounting Key Challenges


Lack of integration between billing and financials
applications makes revenue assurance a challenge.
Non-availability of accurate and consistent billing and
financial data
Maintaining regulatory compliances

2012 Oracle Corporation Proprietary and Confidential

76

Revenue Accounting Features & Benefits


The Process Integration for Revenue Management delivered with the Oracle
Communications Integration Pack for Revenue Accounting provides a pre-built/high
performance General Ledger (GL) integration between Oracle Communications Billing
and Revenue Management and Oracle E-Business Suite.

Key Features
Extract, load, and transform
General Ledger data from Oracle
BRM into Oracle General Ledger
Schedule automatically the load of
the GL data into Oracle General
Ledger
Provide email notification of
successful/failed load of General
Ledger data into Oracle General
Ledger

2012 Oracle Corporation Proprietary and Confidential

Key Business Benefits


Reduce integration time and
costs
Improve operational control
Maintain regulatory compliances
Improve timeliness and accuracy
of financial reporting

77

Revenue Accounting Overview

BRM Server

Point-to-point integration
between Oracle BRM and EBusiness Suite (GL integration)
GL
reports
(XML)
ODI
scripts
(load &
transform)

Optimized for frequent batch


loads and high volumes of data
Leverages Oracle Data Integrator
(ODI) for high performance
transformation and loading

Oracle E-Business Suite

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Revenue Accounting High Level Design

2012 Oracle Corporation Proprietary and Confidential

79

Revenue Accounting in Action


#======================================================================
# GLIDs for Wireless Service
#======================================================================
#======================================================================
Define GL id
# G/L ID for purchase rate
Associate GL
#======================================================================
ids to Accounts
glid (
id
descr
gl_acct
gl_acct
gl_acct
gl_acct
gl_acct
gl_acct
gl_acct
gl_acct
gl_acct
gl_acct
gl_acct
gl_acct
gl_acct
)

1000001
Wireless Purchase Fees
billed
gross 01.10.1210.100.11
01.10.4020.100.11
billed
disc
01.10.1210.100.11
01.10.4040.100.11
billed_earned gross 01.10.1210.100.11
01.10.4010.100.11
billed_earned disc
01.10.1210.100.11
01.10.4040.100.11
billed_unearned
gross 01.10.1210.100.11
01.10.2010.100.11
Run ledger
reports
billed_unearned
disc
01.10.1210.100.11
01.10.4040.100.11
unbilled
gross 01.10.1215.100.11
01.10.4025.100.11
unbilled
disc
01.10.1215.100.11
01.10.4040.100.11
unbilled_earned
gross 01.10.1215.100.11
01.10.4015.100.11
Assign
unbilled_earned
disc
01.10.1215.100.11
01.10.4040.100.11
products with
GL ids
unbilled_unearned gross
01.10.1215.100.11
01.10.2015.100.11
unbilled_unearned disc 01.10.1215.100.11
01.10.4040.100.11
prev_billed_earned gross
01.10.2010.100.11
01.10.4030.100.11

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80

Revenue Accounting in Action


Transform data into
Oracle GL format

Oracle BRM
XML Element

Oracle GL
Column in GL Interface

Description

<ReportId>

REFERENCE1

<RevenueType>

REFERENCE2

Concatenated and stored in REFERENCE2 column

<BRM_GL_Segment>

REFERENCE2

Concatenated and stored in REFERENCE2 column.

<PeriodStartTime>

ACCOUNTING_DATE

<ResourceId>

CURRENCY_CODE

<ARGrossAccount
name=value>

SEGMENT 1 - 30

<Credit>

ENTERED_CR

<Debit>

ENTERED_DR

Hard code NEW

STATUS

SYSDATE

DATE_CREATED

-1

CREATED_BY

Hard code A

ACTUAL_FLAG

Lookup
value using
the and Confidential
2012 Oracle
Corporation
Proprietary
SET_OF_BOOKS_ID
<SourceSystemID

81

Revenue Accounting in Action

Load data into


GL_INTERFACE table

2012 Oracle Corporation Proprietary and Confidential

82

Revenue Accounting Supporting


Application Enhancements
Oracle BRM
New scheduler to automate GL report generation
Ability to customize reports as well as regenerate specific reports
Enhanced reports that include currency or non-currency
resources( or both)
Enhanced BRM capabilities to provide incremental and cumulative
reports

Oracle EBS
No application-specific enhancements required for this PIP

2012 Oracle Corporation Proprietary and Confidential

83

Agenda
Introduction to AIA
<Insert Picture Here>

AIA for Communications

Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration

Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential

84

AIACOM Overview Compatibility Matrix


PIP Short Name

1st
release

EBS

Order to Activate**

Order To Bill**

Agent Assisted Billing Care**

Revenue Accounting

BRM

SEBL

OSM

OPH

OCH

7.0.2
PatchSet x

V2
.5

FP

SOA

2.5

10.1.3.5

2.5

7.4 + PSx 8.1.1. x FP


+ ACR 474

2.0

7.4 + PSx

8.1.1. x FP
+ ACR 474

2.5

10.1.3.5

2.0

7.4 + PSx

8.1.1. x FP
+ ACR 474

2.5

10.1.3.5

2.5

10.1.3.5

2.5

10.1.3.5

2.5

10.1.3.5

2.5

10.1.3.5

2.0

11.5.10
R12.1.2

7.4 + PSx

Product MDM Integration Base


Pack and Options

2.3

R12.1.2
R12.1.3

7.4 + PSx

8.1.1. x
FP + ACR
474

Customer MDM Integration Base


Pack and Options

2.3

11.5.10
R12.1.2

7.4 + PSx

8.1.1. x
FP + ACR
474

Siebel CRM Integration to Oracle


Incentive Compensation *

2.5

R12.1.2

7.8.x,
8.0.x,
8.1.x

R12.1.2
R12.1.3
8.1.1
8.2

** 2.5 O2A, O2B , AABC and Product MDM PIPs see Oracle Support note # 1279224.1
*Subsequent patches released on edge applications would be compatible with AIA 2.5 IPS2
Where for BRM x is >= 7, for SEBL x >= 3, and for OSM x >= 1

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85

AIACOM Overview Compatibility Matrix


PIP Short Name

EBS

Communications Order to Cash


Integration Packs for Siebel, OSM &
BRM

BRM

SEBL

OSM

7.4 + PSx

8.1.1.x +
ACR 474

7.0.x
(with 7.0.3
O2A
cartridge)

7.4 + PSx

8.1.1.x +
ACR 474

OPH

OCH

SAP

V1
1.1
SOA

11gR1
(11.1.1.5)

Agent Assisted Billing Care


11gR1
(11.1.1.5

Revenue Accounting

Product MDM Integration Base Pack


and Options

11.5.10
12.1.x

7.4 + PSx

11.5.10
12.1.x

7.4 + PSx

8.1.1.x +
ACR 474

11.5.10
12.1.x

7.4 + PSx

8.1.1.x +
ACR 474

11gR1
(11.1.1.5

11gR1
(11.1.1.5

12.1.3

Customer MDM Integration Base Pack


and Options

8.1.1.x +
ACR 437 and
475 A/B

ECC
6.0

11gR1
(11.1.1.5

Where for EBS x is >= 1, for BRM x is >= 10, for SEBL x >= 6, for OSM x >= 3, for OCH x >= 6

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86

Compatibility Matrix
PIP Short Name

1st
release
Integration pack for
Siebel CRM

Oracle
Communication
s Order to Cash

Integration pack for


Oracle
Communications
Billing and
Revenue
Management
Integration pack for
Oracle
Communications
Order and Service
Management

EBS

SEBL

OPH

11.1

7.4 +
PSX
7.5

2.0

11.5.10
12.1.X

7.4 +
PSX
7.5

2.3

11.5.10
12.1.X

7.4 +
PSX
7.5

Where for BRM X is >= MPS1, for SEBL X >= 6, OSM X >= 3 and EBS X>=1

SOA

11.1.1.5.0
11.1.1.5.0
+ RUP1

7.0.X + 7.0.3 O2A


Cartridge
7.2 + 7.2 O2A
Cartridge

2.0

FP

11.1.1.5.0
11.1.1.5.0
+ RUP1

7.4 +
PSX
7.5

11.1

Revenue Accounting

OSM

8.1.1.X FP +
ACR 474

11.1

Agent Assisted Billing Care

Product MDM Integration Base Pack


and Options

BRM

V1
1.2

11.1.1.5.0
11.1.1.5.0
+ RUP1

8.1.1.X FP +
ACR 474

11.1.1.5.0
11.1.1.5.0
+ RUP1

11.1.1.5.0
11.1.1.5.0
+ RUP1

8.1.1.X FP +
ACR 474

12.1.3

RUP1 12636915

11.1.1.5.0
11.1.1.5.0
+ RUP1

87

Compatibility Matrix
PIP Short Name

1st
release
Integration pack for
Siebel CRM

Oracle
Communications
Order to Cash

Integration pack for


Oracle
Communications
Billing and Revenue
Management
Integration pack for
Oracle
Communications
Order and Service
Management

EBS

V1
1.3
BRM

SEBL

11.1

Product MDM Integration Base Pack


and Options

7.5 PSX

2.0

11.5.10
7.5 PSX
12.1.X

2.3

11.5.10
7.5 PSX
12.1.X

Where for BRM X is >= 3, for SEBL X >= 9, OSM X >= 3 and EBS X>=1

SOA

11.1.1.6.0 11.1.1.6.0

7.2.0.3
2.0.1 O2A
Cartridge
Design Studio
7.2.2

2.0

FP

11.1.1.6.0 11.1.1.6.0

7.5 PSX

Agent Assisted Billing Care

Revenue Accounting

OPH

8.1.1.X FP +
ACR 474 +
ADR 722

11.1

11.1

OSM

11.1.1.6.0 11.1.1.6.0

8.1.1.X FP +
ACR 474 +
ADR 722

11.1.1.6.0 11.1.1.6.0

11.1.1.6.0 11.1.1.6.0
8.1.1.X FP +
ACR 474 +
ADR 722

RUP1 12636915

12.1.3
+
Patch

11.1.1.6.0 11.1.1.6.0

88

Oracle AIA for Communications Summary


Complete, Open, Integrated, and Best-in-class
Pre-Built Integrations
providing the backbone
for a comprehensive
Concept to Cash
Solutions Offering which
enables CSPs to:
Oracle AIA for Communications
Pre-built Integrations for Communications
Order to
Cash

Pre-Built Integrations
AABC

Product
MDM

Customer Revenue
MDM
Accounting

AIA Foundation Pack Extension for Communications


Reference Process
Models

Common Objects &


Standard Shared Services

Developer Utilities

2012 Oracle Corporation Proprietary and Confidential

jump start projects


reduce risks
lower cost

SOA/BPM Framework &


Methodology

89

Questions

2012 Oracle Corporation Proprietary and Confidential

Additional Resources
Where can you find out more?
AIA for Communications page on Oracle.com (external)

Who can you contact?


Solution & Product Marketing:
Andrea Canessa , Rajeev Tankha , Srinivas Padmanabharao

Product Management:
Ami Parekh, Adam Naser, Ganesh Nayar, Deviprasad Germilla

What if you have AIA Questions while you are at the


CAB?
Networking Lunch, etc (define where and when to meet)

2012 Oracle Corporation Proprietary and Confidential

92

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