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forCommunications
Communications
AIA
TechnicalOverview
Overview
AATechnical
March, 2013
Mobile
2013 Oracle Corporation Proprietary and Confidential
Mobile
Mobile
Agenda
Introduction to AIA
<Insert Picture Here>
Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration
Compatibility Matrix
Mobile
2013 Oracle Corporation Proprietary and Confidential
Mobile
Mobile
Pre-Built Integrations
Pre-Built Integrations
Foundation Pack
Foundation Pack
Reference Process
Models
SOA Suite
B2B
Process
Integration Integration
BPM Suite
Process Management
Developer Utilities
SOA Governance
Service
Registry &
Repository Management
ODI Suite
Bulk Data
Processing
Data
Quality
Agenda
Introduction to AIA
<Insert Picture Here>
Overview
Product Data Hub PIP
Customer Hub PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration
Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential
Accelerate transformation
Optimize business processes
Deliver more-compelling services faster
6
Overview
1.
2.
3.
4.
6.
7.
Product MDM PIP (offers, bundles and products synch from Product Hub to
relevant participating applications)
Comms Order to Cash Siebel & BRM Integration Packs (product synch from
BRM to Siebel)
Comms Order to Cash Siebel & OSM Integration Packs (synch Siebel
product class to product specification in Design Studio)
Order Management
Customer Management
Comms Order to Cash Siebel & BRM Integration Packs (create customer
synch & update customer integration flows)
Agent Assisted Billing Care (update customer synch)
Customer MDM PIP (enables access to cleansed and enriched customer
data from OCH through match & fetch, synch, and merge integration flows)
Billing Management
Collections Management
Revenue Accounting
Web
Web
Store
Store
Partner
Partner
Product Management
Billing
AA
B
C
BRM
Siebel CRM
O
C
H
Account
Account
Mgmt
Mgmt
Contracts
Contracts
// SLA
SLA
Quote
Quote&&Order
Order
Capture
Capture
O
C
H
O2CC
R
O2CM
O
S
M
Account
Account
Mgmt
Mgmt
Commercial
Commercial
Catalogue
Catalogue
O2CCR
M
O2COS
M
Rating,
Rating,
Charging,
Charging,
&&Billing
Billing
O2CBRM
O2COSM
Product
Product
&&Pricing
Pricing
Mgmt
Mgmt
Financial
Financial
Mgmt
Mgmt
P
D
H
P
D
H
FP
FP
EBS
EBS/Sbl
EBS
WFM
WFM
SCM
SCM
FIN
FIN
O
C
H
UIM
ASAP / IPSA
Service
Inventory
Activation
Design Studio
FP
O2CO
S
M
P
D
H
P
D
H
RA
Confidential
AIA
(PI
P)
AIA
(F
P)
O2CC
R
O2CM
O
S
M
Service
Service
Mgmt
Mgmt
Agenda
Introduction to AIA
<Insert Picture Here>
Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration
Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential
10
11
Idea
Concept
Design
Production
Modify
Retire
12
Key Features
vendor/legacy catalogs
Define Product Classes, Simple
Offers, Bundled Offers, Catalogs,
Basic Pricing, Multiple Pricelist,
Compatibility Rules
Centralized versioning, change
control, approval workflows / Lifecycle
policies
Role based access control
Product mappings across applications
and communication library with 300+
attributes
Accelerator connectors
13
Billing
Inventory
Fulfillment
Provisioning
Shipment
Manufacturing
Maintenance
Legacy stacks
Channels
EBS
SAP
Ericson
Product
Catalogs
Product
Hub for
Comms
Fulfillment
Systems
Siebel
WEB
WEB
RETAIL
RETAIL
POS
POS
EBM
Payload
BRM
CC
CC
Design
Studio
Vendor Catalogs
&
Legacy Systems
14
15
16
17
18
Product Class
19
20
Agenda
Introduction to AIA
<Insert Picture Here>
Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration
Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential
21
22
23
Key Features
24
25
26
Agenda
Introduction to AIA
<Insert Picture Here>
Overview
Product Data Hub PIP
Customer Hub PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration
Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential
27
l Pa
BRM Pack
Communications
Order to Cash
Pac
Sieb
e
M
OS
ck
Siebel Pack
OSM Pack
Order to Cash Integration Pack for Oracle
Communications Order and Service Management
for OSM central order management integration to
any CRM, billing and service provisioning system
via AIA for the purposes of customer order
fulfillment.
BRM Pack
Order to Cash Integration Pack for Oracle Billing
and Revenue Management for customer
synchronization and billing initiation and
fulfillment requests initiated from any central
order management system via AIA.
28
CRM
OSM
Update
Trouble
Ticket
CRM
OSM
Query
Product
Class
CRM
Provision
Order
OSM
OSM
Update
Fulfillment
Order
Oracle
BRM
OSM
Sync
Fulfillment
Billing Account
CRM
OSM
Create
Trouble
Ticket
CRM
CRM
CRM
OSM
Update
Order
OSM
CRM
BRM
Process
Sales Order
Fulfillment
BRM
Update
Customer
BRM
Sync
Special Ratings
BRM
Siebel CRM
BRM
Sync
Products & Price
OSM
Bill
Fulfillment
Order
OSM
OSM
CRM
OSM
BRM
29
Agenda
Introduction to AIA
<Insert Picture Here>
Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration
Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential
30
31
32
Key Features
33
Call
Center
Web
SIEBEL
CRM
BUS
AIA
OSM
Central
Order Management
AIA
OSM
Service
Fulfillment
BRM
2.
3.
4.
5.
Billing
34
35
Customer order
status are updated
in real-time
36
37
Agenda
Introduction to AIA
<Insert Picture Here>
Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration
Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential
38
39
Key Challenges
40
The Oracle Communications Integration Pack for Order to Bill automates the order
management process between Siebel CRM and Oracle BRM, including automatic
product and price synchronization, customer synchronization and integrated order
processing.
Key Features
products/services
Reduced errors through zero touch
integrated order management.
Enhanced customer visibility
Improved CSR productivity
Cross-Application data consistency
and accuracy across CRM & BRM
41
Overview
3.
42
43
44
Processes Enabled
Overview
3.
45
46
Overview
3.
47
48
49
50
Products/Offerings bundled
under the promotion.
Min, Max and Default values
indicate quantity & visibility
rules for the promotion
51
Customer order
intent captured in
Siebel
52
Account created in
Oracle BRM
Products &
Discounts created
under account
53
Oracle BRM
Batch export utility for products and discounts already defined in BRM
New and modified APIs to support integrated order management process
New J2EE Connector Architecture (JCA) based Adaptor to increase the
performance and usability of CRM integration services
Web Services Description Language (WSDL) for each supported operation
54
Agenda
Introduction to AIA
<Insert Picture Here>
Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration
Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential
55
56
57
Key Features
58
AABC Overview
Processes Enabled
Overview
2.
59
60
AABC Overview
Processes Enabled
Overview
2.
61
Billing
Details
Adjustment
Handling
Submit Adjustment
Request
Payment
Processing
Submit Payments
Choose Different
Bill and Service level
Payment Methods
Adjustments
Customer Requests Unbilled Usage
View Payment
Billing Information
History and Status
Monetary and Non- View Adjustment
History and Status
monetary Balances
62
Billing
Details
Adjustment
Handling
Payment
Processing
63
Account
Balance Group
Balance Group
Details
64
Event Details
(CDR)
Service Bills
Customer
& ItemList
Charges
view
65
Service
Charges
Item
Charges
66
Payment
History
67
Adjustment
History
Disputed
Line Items
68
AABC Overview
Processes Enabled
Overview
2.
69
70
BRM
CRM
71
Billing Profile
In Collection
Billing Profile
not Collection
72
Oracle BRM
New and modified APIs to support integrated billing management
process
New J2EE Connector Architecture (JCA) based Adaptor to increase
the performance and usability of CRM integration services
Web Services Description Language (WSDL) for each supported
operation
New database view to stage collection actions before they are
consumed by ODI for Siebel credit alert creation
2012 Oracle Corporation Proprietary and Confidential
73
Agenda
Introduction to AIA
<Insert Picture Here>
Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration
Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential
74
75
76
Key Features
Extract, load, and transform
General Ledger data from Oracle
BRM into Oracle General Ledger
Schedule automatically the load of
the GL data into Oracle General
Ledger
Provide email notification of
successful/failed load of General
Ledger data into Oracle General
Ledger
77
BRM Server
Point-to-point integration
between Oracle BRM and EBusiness Suite (GL integration)
GL
reports
(XML)
ODI
scripts
(load &
transform)
78
79
1000001
Wireless Purchase Fees
billed
gross 01.10.1210.100.11
01.10.4020.100.11
billed
disc
01.10.1210.100.11
01.10.4040.100.11
billed_earned gross 01.10.1210.100.11
01.10.4010.100.11
billed_earned disc
01.10.1210.100.11
01.10.4040.100.11
billed_unearned
gross 01.10.1210.100.11
01.10.2010.100.11
Run ledger
reports
billed_unearned
disc
01.10.1210.100.11
01.10.4040.100.11
unbilled
gross 01.10.1215.100.11
01.10.4025.100.11
unbilled
disc
01.10.1215.100.11
01.10.4040.100.11
unbilled_earned
gross 01.10.1215.100.11
01.10.4015.100.11
Assign
unbilled_earned
disc
01.10.1215.100.11
01.10.4040.100.11
products with
GL ids
unbilled_unearned gross
01.10.1215.100.11
01.10.2015.100.11
unbilled_unearned disc 01.10.1215.100.11
01.10.4040.100.11
prev_billed_earned gross
01.10.2010.100.11
01.10.4030.100.11
80
Oracle BRM
XML Element
Oracle GL
Column in GL Interface
Description
<ReportId>
REFERENCE1
<RevenueType>
REFERENCE2
<BRM_GL_Segment>
REFERENCE2
<PeriodStartTime>
ACCOUNTING_DATE
<ResourceId>
CURRENCY_CODE
<ARGrossAccount
name=value>
SEGMENT 1 - 30
<Credit>
ENTERED_CR
<Debit>
ENTERED_DR
STATUS
SYSDATE
DATE_CREATED
-1
CREATED_BY
Hard code A
ACTUAL_FLAG
Lookup
value using
the and Confidential
2012 Oracle
Corporation
Proprietary
SET_OF_BOOKS_ID
<SourceSystemID
81
82
Oracle EBS
No application-specific enhancements required for this PIP
83
Agenda
Introduction to AIA
<Insert Picture Here>
Overview
Product MDM PIP
Customer MDM PIP
Communications Order to Cash
Overview
Siebel & OSM Process Integration Packs (O2A
Process)
Siebel & BRM Process Integration Packs (O2B
Process)
Agent Assisted Billing Care PIP
Revenue Accounting Integration
Compatibility Matrix
2012 Oracle Corporation Proprietary and Confidential
84
1st
release
EBS
Order to Activate**
Order To Bill**
Revenue Accounting
BRM
SEBL
OSM
OPH
OCH
7.0.2
PatchSet x
V2
.5
FP
SOA
2.5
10.1.3.5
2.5
2.0
7.4 + PSx
8.1.1. x FP
+ ACR 474
2.5
10.1.3.5
2.0
7.4 + PSx
8.1.1. x FP
+ ACR 474
2.5
10.1.3.5
2.5
10.1.3.5
2.5
10.1.3.5
2.5
10.1.3.5
2.5
10.1.3.5
2.0
11.5.10
R12.1.2
7.4 + PSx
2.3
R12.1.2
R12.1.3
7.4 + PSx
8.1.1. x
FP + ACR
474
2.3
11.5.10
R12.1.2
7.4 + PSx
8.1.1. x
FP + ACR
474
2.5
R12.1.2
7.8.x,
8.0.x,
8.1.x
R12.1.2
R12.1.3
8.1.1
8.2
** 2.5 O2A, O2B , AABC and Product MDM PIPs see Oracle Support note # 1279224.1
*Subsequent patches released on edge applications would be compatible with AIA 2.5 IPS2
Where for BRM x is >= 7, for SEBL x >= 3, and for OSM x >= 1
85
EBS
BRM
SEBL
OSM
7.4 + PSx
8.1.1.x +
ACR 474
7.0.x
(with 7.0.3
O2A
cartridge)
7.4 + PSx
8.1.1.x +
ACR 474
OPH
OCH
SAP
V1
1.1
SOA
11gR1
(11.1.1.5)
Revenue Accounting
11.5.10
12.1.x
7.4 + PSx
11.5.10
12.1.x
7.4 + PSx
8.1.1.x +
ACR 474
11.5.10
12.1.x
7.4 + PSx
8.1.1.x +
ACR 474
11gR1
(11.1.1.5
11gR1
(11.1.1.5
12.1.3
8.1.1.x +
ACR 437 and
475 A/B
ECC
6.0
11gR1
(11.1.1.5
Where for EBS x is >= 1, for BRM x is >= 10, for SEBL x >= 6, for OSM x >= 3, for OCH x >= 6
86
Compatibility Matrix
PIP Short Name
1st
release
Integration pack for
Siebel CRM
Oracle
Communication
s Order to Cash
EBS
SEBL
OPH
11.1
7.4 +
PSX
7.5
2.0
11.5.10
12.1.X
7.4 +
PSX
7.5
2.3
11.5.10
12.1.X
7.4 +
PSX
7.5
Where for BRM X is >= MPS1, for SEBL X >= 6, OSM X >= 3 and EBS X>=1
SOA
11.1.1.5.0
11.1.1.5.0
+ RUP1
2.0
FP
11.1.1.5.0
11.1.1.5.0
+ RUP1
7.4 +
PSX
7.5
11.1
Revenue Accounting
OSM
8.1.1.X FP +
ACR 474
11.1
BRM
V1
1.2
11.1.1.5.0
11.1.1.5.0
+ RUP1
8.1.1.X FP +
ACR 474
11.1.1.5.0
11.1.1.5.0
+ RUP1
11.1.1.5.0
11.1.1.5.0
+ RUP1
8.1.1.X FP +
ACR 474
12.1.3
RUP1 12636915
11.1.1.5.0
11.1.1.5.0
+ RUP1
87
Compatibility Matrix
PIP Short Name
1st
release
Integration pack for
Siebel CRM
Oracle
Communications
Order to Cash
EBS
V1
1.3
BRM
SEBL
11.1
7.5 PSX
2.0
11.5.10
7.5 PSX
12.1.X
2.3
11.5.10
7.5 PSX
12.1.X
Where for BRM X is >= 3, for SEBL X >= 9, OSM X >= 3 and EBS X>=1
SOA
11.1.1.6.0 11.1.1.6.0
7.2.0.3
2.0.1 O2A
Cartridge
Design Studio
7.2.2
2.0
FP
11.1.1.6.0 11.1.1.6.0
7.5 PSX
Revenue Accounting
OPH
8.1.1.X FP +
ACR 474 +
ADR 722
11.1
11.1
OSM
11.1.1.6.0 11.1.1.6.0
8.1.1.X FP +
ACR 474 +
ADR 722
11.1.1.6.0 11.1.1.6.0
11.1.1.6.0 11.1.1.6.0
8.1.1.X FP +
ACR 474 +
ADR 722
RUP1 12636915
12.1.3
+
Patch
11.1.1.6.0 11.1.1.6.0
88
Pre-Built Integrations
AABC
Product
MDM
Customer Revenue
MDM
Accounting
Developer Utilities
89
Questions
Additional Resources
Where can you find out more?
AIA for Communications page on Oracle.com (external)
Product Management:
Ami Parekh, Adam Naser, Ganesh Nayar, Deviprasad Germilla
92