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HOW LAW

ENFORCEMENT UTILIZES
DESIGN THINKING
Presenters:
Mary Jean Hall
Steve Stowe
Catrina Cook
Baheejah Lumumba

Design Thinking refers to the way the designer thinks, drawing on a


style of reasoning that is hardly convential in the business world,
known as abductive thinking
Design thinking can be applied in any fields as it is the art of not only
generating and developing ideas, but rather making sure theses plans
are implemented
Design thinking can assist law enforcement in maintaining order

DESIGN THINKING

For a state that wants to grow economically, then peace and order are
a necessary factor for enhancement of this achievement.
Irrespective of this high expectation of all in the community and state,
crime cannot be completely eliminated.
Therefore, law enforcers are always required to come up with new
ideas and styles of ways that can help them curb the level of crime at
all times.

After coming up with a design, particular procedures must


be laid down on how to make theses designs fruitful an
achievement of the end purpose
Design thinking calls for the full realization of the problem
at hand, laying down strategies, implementing these
strategies and always having an intention of coming up with
new strategies

A clear understanding of the community and the various


activities involved in the area is paramount
In particular, knowledge of the criminal activities will enable the
authorities to know which areas need much involvement in terms
of trying to reduce their adverse effects to the community
Adaptive strategies can only be laid if there is a better
understanding of the area and community at large; this will result
in achievement of the desired response

Law Enforcement Policies react to certain events, law


enforcement officials recognize a trend, act to combat that
trend and change both strategies and tactics as new trends
emerge

In the wake of recent activities across nation, Law


Enforcement has come under heavy scrutiny
With scandals, use of force complaints, and racial
profiling law enforcement has to find new ways to gain
public trust.

Frank Covey & Pscom, LLC have signed a teaming


agreement to provide world-class leadership solutions,
training and technical assistance to public safety agencies
across the nation.

Pscom is a global strategic management-consulting firm,


that assist public safety agencies in improving the
following:
Comprehensive strategies that address critical operational,
technological, and evaluate public policy issues.

With the loss of local businesses and lack of tax revenue,


municipalities have had to do more with less
Local government has had to find creative ways to make
cuts, but still be able to provide quality service to their
communities

A lack of revenue in state and municipal governments


may force changes in emergency services or a complete
elimination of emergency response entities

During an organizational change process, the focus should


be on the people. John Kotter identified the barriers to
change within the organization and came up with an 8step change process

CHANGE

Establish a Sense of Urgency


Form a powerful Guiding Coalition
Communicate the Vision
Empower others to Act on Vision
Plan for and Create Short-Term Wins
Consolidate Improvement & Produce More Change
Make Change Stick

KOTTERS 8 STEP PROCESS

Contact with the public from law Enforcement can be a


negotiation.
The Bargaining process between two or more parties
seeking to discover a common ground and reach an
agreement to settle a matter of mutual concern or resolve a
conflict.

CITIZEN CONTACT

Elements required in negotiation:


Reasonableness
Flexibility
Listening

LEAVE YOURSELF ROOM TO NEGOTIATE

Prepare
Contact
Strategy
Technique

COMPONENTS

Gather as much information as possible


Obtain suspect history
Formulate a plan
Analyze the situation

PREPARE

Begins moment contact is made with citizen


Avoid stress
You cannot negotiate effectively unless you understand
your own interests and your own no deal options
Since the other side will say yes for its reasons, not yours
agreement requires understanding and addressing your
counterparts problem as a mean to solving your own

CONTACT

Listen- creating empathy absorbs tension, allows


the negotiator to get things right, and creates an
atmosphere for problem- solving.
The best
negotiation strategies proceed from a win-win goal:
that is, your aim should be to strike a deal that
benefits both of you. Negotiators are strongly
cautioned not to do or say anything that can be
construed as dishonest
STRATEGY

Develop an ending plan


Have an idea of how the situation could potentially end
and be prepared for various endings
Utilize resources
Use the ending report as a teaching tool

TECHNIQUE

Implement strategies in daily experiences


Learn from situations
Remember things may not always work out perfect

CONCLUSION

Trust
Perception
Change

SUMMARY

A Police Officer is an official representative of government


who is required and trusted to work within the law
However, there is an overwhelming perception in the
community where police officers have acted inappropriately
and mishandled the trust of the public because of the serious
nature of the problem police officers are addressing policies to
inspire trust their mission includes:

TRUST

To Protect and Serve


Law Enforcement will Represent the Law that will
Govern a Civilized Society
Law Enforcement must be Ethical and Trusted to carry out
Duties

TRUST

Studies indicate that the legal and political system work


more effectively when people have trust and confidence in
their authorities
Trusted people will begin to feel connected to groups
Trust is key to effectiveness, it leads to
engagement & motivation
Connected groups will help authorities to succeed

PERCEPTION

Detroit police Chief James Craig vows he will lead the


department with transparency and good leadership
Chief will create a crime mapping system
Open up about internal affairs process clear & concise
messages

TRANSPARENCY

Most officers want to make a difference and strengthen


communities
This can happen when law enforcement makes behavior a
priority as the main reason to change
Police Chiefs and Police Officers can improve the public
perception of them by utilizing integrity, being credible,
officers actions, and extending trust

CREDIBILITY

D.C Police Chief Cathy Lanier and Mayor Gray are part of the
new changes communities across the nation are making to
improve trust with their officers
October 1, 2014 Police will start wearing body-worn Cameras
in hopes to
Increase public trust between police officers and residents
Cut down on complaints against police officers by 80 %
Enhance public trust

CHANGES

Appelbaum, S.H., Habashy, S., Malo, J., & Shafig, H. (2012). Back to
the future:
Revisiting Kotters 1996 change model. The Journal of Management Development, 31
(8), 764-782. Doi:http://dx.doi.org/10.108/02621711211253231
As police across the nation seek to heal public mistrust, franklin covey and PSComm,
LLC sign teaming agreement to provide enhanced leadership and technology training
for law enforcement agencies. (2000, Jun 15).
Boyd, L. (2009). Governor Granholm says revenue sharing cuts jeopardizing Police, Fire,
And other essential service. Us Federal service. Retrieved from
http://www.michigan.gov?granholm/0,4587,7-168-23442_21974-227364-,00.html
Bertetto J. A. (2012). Designing Law Enforcement: Adaptive Strategies for the
ComplexEnvironment, pp. 46-49.

REFERENCES

Dane, N.J., (1989). Police and Fire Consolidation: What is concept viability in urban
California by 1999? California Commission on Peace Officer Standards and
Training.
Harvard Business Review. (2011). Winning negotiations, Boston, MA: Harvard Review
Press
Pinet, A., Sander P. (2013). The only negotiation book youll ever need. Avon, MA:Media
Terestre, D. (2004, March). Talking him down: The crisis negotiator.
Vianna M., Vianna Y., Adler I., Lucena B., & Russo, B. (2013). Design Thinking. Brazil:
MJV Press, pp. 13-14.
Wass de Czege, H. (2009). Systemic operational design: Learning and adapting to comple
missions. Military Review, 89(1), pp. 2-12

REFERENCES

Mary Jean Hall


Steve Stowe
Catrina Cook
Baheejah Lumumba

THANK YOU

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