Professional Documents
Culture Documents
Counselling Service
The way the concept of counselling is used or
understood within a particular company will
determine what the goals of counselling should be,
how counselling is practiced, and to what extent the
model of counselling presented is really possible.
Majority use counselling in the context of
performance review, both formal and informal
inspired in one way or another by the idea that the
employee may have something to contribute to the
proper evaluation of his/her own work and may then
be more open to corrective action.
Some use counselling as a part of their training
methods, so that trainees may have the opportunity
to
assess
their
individual
strengths
and
weaknesses.
The term is also commonly used in the context of
career counselling and redundancy (job loss)
counselling; where the meaning most closely
approaches the one that is adopted here.
1.Traditional Factors
Historically, the original pressures behind the
establishment of employee counselling services
were linked to the following three things:
1.The legislation held the employers responsible not
only for their physical safety at work but also for
what might be termed as emotional damage,
especially where that was construed as leading to
catastrophic effects in terms of illness or death.
2.The incidence of alcoholism and drug abuse.
3.The reaction of Health Insurance Company
because it had to pay more in terms of health
cost, it attempted to control the situation by
correspondingly higher premiums and more
stringent exclusion clauses. The agencies
responsible for counselling services were also
willing to modify this tougher approach for
companies, and ran an employee-counselling
programme.
2.New Factors
Counselling services are linked to two things:
1. The economic recession in the world has
put many companies under pressure to
reduce and/or redeploys their workforce and
at the same time involve much more in
people welfare. They have to take a longsighted view of manpower requirement, to
handle redundancies in a manager, to take
steps to attract the key industrial employees
they wish to retain.
2. To reduce the negative effects of stress on
the grand scale arising from pressure, pace
and fluctuations of modern life.
B. Difference in Power
People often come to a manager because there is
something or other he can do for them; there is
something in his gift, so to speak. It is not necessary
that they might always be seeking counselling. They
might be interested in something as simple as can
they or can they not extend their sick leave, have a
raise, go on flexi time, change their client-base, and
postpone a deadline.
From the typical counsellor's point of view this may
be an enviable(lucky) position. The independent
counsellor usually does not have the executive
power to bring about a change in the situation,
which will be beneficial to the client. Managers
sometimes do. They can sometimes nip a problem
in the bud simply by doing something.
Another major difference between the power of a
manager and a counsellor is that the manager has
the power to decide when to counsel and when not.