New Employee

Training
OUTPATIENT PHARMACY 2016

WRITTEN BY: TED OLSEN

APPROVED BY: JULIE HAYMORE

Welcome to Outpatient Pharmacy

Youve been hired to work at an awesome place and we are going to
go over some important stuff you need to know.
Well try to go quickly.

Pharmacy Overview
The Outpatient pharmacy is the busiest pharmacy attached to the
University of Utah.
Some facts about Outpatient

Average Prescriptions 700 - 800

Average Discharges a day 80 -100

Employees - 40

Pharmacists - 18

Technicians 22

Two drug orders

Operating hours from 7:30 am 9 pm

10 paid holidays

Shorter holiday hours

Red Folder Employee documents

Pharmacy Technician License

Copy of continuing education

Orientation documentation

Current resume

Signature pages from:

Staff Confidentiality Statement

Professional Practice Booklet

Achieving ISO 9001

Conflict of Interest Training

Pharmacy Tour

Time clock

CII

Backroom/Breakroom

Inhalations

Syringes, Paper, Transplant Items

Test strips

RX files

Rectal

Bathrooms

Fertility

Doors

A LA

Birth Controls

Alarms and Badge access

Safe

LA PA

Inventory Technicians

PA SO

HIV/Antiretrovirals/Hep C

Fridges

SO Z

Front

OTC

Back

Creams/Dental/Drops

Injections

Ordering bin

Drugs sorted by Generic

Workflow Overview

Front Lobby

OTC area

Cashier

Intake Windows/Pickup Windows Data entry Qs, Pagers

Typers New prescriptions/Inbound phone calls

Phones Refill requests, Inbound phone calls, PA requests

Fillers Filling Q, Smart, Inbound phone calls

Floaters Jump in where needed.

Orders, phone calls, paper, filing robot (always something to do)

Patients come first! Priority is maintain 15 minute wait times.

Dress Code

Dress Code must be maintained in any Patient Care Area

Professional dress is required

Men Dress shirt and tie

Ladies Blouses, dresses, skirts, or professional pants

Shoes should be professional.

No leggings

Modest skirts.

Bow ties are okay, Wednesdays preferred.

Infractions of this policy may result in the employee or trainee being

sent home to change clothing, and will not be paid for travel

Disciplinary action can be taken for multiple infractions

Time and Attendance Policy

Dont be tardy (not present or ready to work within 10 minutes after shift
begins).

If tardy contact supervisor as soon as possible with projected time, notify

coworkers as well. (If your car breaks down public transit is free)

Two types of Paid time off.

PTO-S (Paid time off-scheduled)

Plan with manager

Give as much time as possible to prevent disruption of workflow

Recommend 30 days notice, 90 day for leave greater than 2 weeks

PTO-U (Paid time off-unscheduled)

Leave taken within 24 hours of requested time

Time taken within 1 2 weeks may be counted as PTO-U, if workflow is disrupted

Managers must approve time

Time and Attendance - Continued

Formal disciplinary action may be taken where excessive use or
inappropriate patterns of tardiness and PTO-U leave are detected.

Excessive unscheduled absence is defined as

3 or more occurrences of unscheduled absences (with or without

certification) in a rolling 6 week period of time, back from most
recent absence.

6 unscheduled absences in a rolling twelve month period.

A pattern is considered < 3 times/12 months for the same situation

Dont abuse sick time it can cost you bonuses and raises

Disciplinary action can be taken in regard to excessive time and

attendance issues.

Time off Requests and missed

punches

Two forms exist for Time off Requests and PTO and Missed punches

They are located on the filing cabinets to the left of the restroom in
the bottom of the document holder. (right of the inventory
technicians)

Forms for Time off is recommended to be turned in 30 day prior to

scheduled time

Per time period Missed punches and PTO must be approved in

Kronos and a form must be filled out and given to supervisor.

Full-time employees must maintain 40 hours a week

Not having PTO available may lead to adjustment of benefits and FTE
status.

Cellphone and Internet use

Cellphones are not allowed in pharmacy area unless previous

approved for specific situations, per managers.

Landlines are approved for having family contact in emergencies

If needing to contact supervisors during working hours, use main

pharmacy line, supervisors dont always have phones with them.

Internet use needs to be professional

Back computers are approved for personal use but only during lunch
hours.

Pulse, Kronos, Umail, Drug coupon, and anything related to patient

care is approved

Cashier computer is not for personal use.

Disciplinary Actions

We want you to succeed but you have to work for it

Verbal Warnings

Especially regarding attendance and tardiness issues, given as an idea to

prevent written warnings

Excessive personal calls, internet use, cellphones, dress code,

disappearing during scheduled shifts can lead to verbal warnings

Written Warnings
Happen after multiple verbal warnings

Effect raises, bonuses, and promotions

Termination

Continual issues in regard to written warnings will be the grounds for

dismissal

Evaluations

Yearly evaluations will be conducted between supervisors and

employees.

During evaluation period the Hospital organization will increase pay

based on competitive job market.

Previous disciplinary action may prevent raises and bonus.

Bonuses will be given if organization goals have been accomplished.

Bonus will be based off of hours worked in past year and current rate
of pay.

Personal goals will be addressed as well as any disciplinary issues.

LMS Modules
Quarterly and yearly trainings required of all hospital employees and
some pharmacy specific trainings.

HIPAA

Medicare fraud, waste and abuse

Safety trainings

Cash management practices and procedures

Can be done on clock when time allows

Schedule
You get what you get and you dont throw a fit.

Gary and Julie handle technician schedule and it is hard work.

The earlier you ask for specific shifts the better they will be able to work with your
schedule.

They are flexible with school or other situations IF you give them adequate time,
and are willing to work with them.

Unfortunately you will probably have to work closing shifts, its okay you wont die.
Consider them days to do something in the morning.

Working with other technicians to switch shifts is okay with supervisor approval, but
remember that coworkers will be more willing to cover shifts for you if you do the
same for them.

Abuse of schedule switching may result in disciplinary action.

Preference of shifts are based on seniority.

Vacations our approved on first come first serve basis, especially around holiday
and summer.

Workflow Schedule

Where am I supposed to be and what am I supposed to be doing?

Schedule is posted of the different task where you are assigned and when
you should be doing them.

It rotates through out the day to prevent technicians from burnout on a task

HOWEVER

Patients are the most important modulator to what you should be doing.

If there are patients in the lobby getting them out of our lobby is more
important then anything else.

i.e. person doing phones should help pull or fill if there are lots of red
ones, data entry tech should help pull if needed, floater tech should help
pharmacists with pick up line.

Jump in where there is a need

It doesnt matter what your task, step up to help with patient care.

Systems Overview

Kronos Time clock system

Umail - Email system (I.T. can increase storage for former students)

Epic (Hospital system)

RMS (Cash management system)

Pulse (University of Utah Hospital website, links and sources)

Etreby (Pharmacy system)

Smart (Bagging and call system)

Smart Web (Paging system)

Thanks for deciding to become a part of our team. We look forward

to having some fun.
Questions?