DJA 5052 WORKSHOP SERVICE

MANAGEMENT
NAME

NO. MATRIX

AHMAD AMIRUN BIN AHMAD

KHAIRUDDIN

15DAD14F1016

DIVAAKARAN A/L RAMDASHI

15DAD14F1019

MUHAMMAD AKMAL BIN ROSLI

15DAD14F1022

MUHHAMMAD ILHAM BIN MADASUKIN

15DAD14F1028

Methods To Open Service Centre

Purchase of land and opened a service centre
himself.
Rental of land and opened a service itself.
Buying an existing service centres.
Renting service centre from an individual or
oil companies

Steps To Open A Service Centre

Planning and development
Financial
Equipment
Staff recruitment and training
Management and administration

Planning And Development

Planning
Selection

of location depends on :

Capital
Ownership
Approval plans/opportunities to develop

Sites

that are to be avoided:

On a steep hill
Dangerous corners
Junction four and a busy road
The land where forced to make a round of 90 or U-turn to enter or exit
The site is cant be seen easily

Planning And Development

Planning
Selection

of location depends on :

Capital
Ownership
Approval plans/opportunities to develop

Sites

that are to be avoided:

On a steep hill
Dangerous corners
Junction four and a busy road
The land where forced to make a round of 90 or U-turn to enter or exit
The site is cant be seen easily

Obtain Approval Plan

After

making a site selection, architects and consultants will

conduct the initial planning work. One of them is carrying out a
land survey that aims to identify problems that may arise after the
construction work in progress.
They

also need to get information and meet legal requirements

as stipulated by the authorities. First, they need to discuss and talk
about the outline of the planning and master plan drawn by the
authorities and trying to obtain permission before continuing works
on plan made.
After

obtaining an approval for the construction, the first

completed plan is submitted for final approval by the authorities. If
approval is available at this stage, that construction work can be
done.

Guidelines For Construction Approval

Environmental considerations
Safety of the public
The noise
Flow drain
Oil storage tanks must be constructed
according to standards
Building regulations and fire prevention
should be followed

Arrangement Of Service Centre

User

comfort
Pleasant customers in and out of the service centre
Facilities such as air pump, water and battery
water should be provided
Toilets are always clean
Ease of movement
Parking should be provided
Diesel fuel pump must be separated from the
petrol
Store rooms must be large enough to store
essential

Productive And Unproductive Work

Space
Productive

work space
The space related with the productive work
which is the work is paid directly by the
customer
Unproductive work space
The space related with unproductive work
which is the work doesnt paid directly by the
customer

Department of Service Centre

Diagnosis

and quick service

Near to the entrance
Service improvement
The place of diagnosis and quick service must be close,
easily to in and out and should be easy for receptionist
to control
Lubrication, maintenance and other services
Close to porch of the service centre and can be seen by
customer

Traffic flow