Professional Documents
Culture Documents
Evaluation
PPAk Trisakti 28
Kelompok 6
o Aditya Pramananda
o Denny Wahdini
o Kevin Pradana
o Silviani
Company Profile
Citibank is a consumer division of financial service
multinational group (Citigroup)
Founded in 1812 as City Bank of New York later First
National City Bank of New York
Reported revenue of USD32,7 Mio in FY2015
US is its largest market generating 51% of its revenues
Covers standard banking transaction and markets
insurance, credit cards, and investment products
New Performance
Scorecards
Financial measures
Strategy
implementation
Customer satisfaction
Control measures
People and standards
Incentives:
Below par means no bonus
Par rating can have a
bonus up to 15% of the
salary
Above par rating could
mean as much as 30%
bonus
Against
Below par customer
satisfaction level
Does not meet the overall
minimum requirements to
be rated above par
Should James given above
par rating other managers
will also demand the same
relaxation treatment