Lets take a look at

quality
a different way!

Users dont like bugs

O.k., and now youll do
exactly what Im telling you !

ACCESS
DENIED

Always listen to the

market

What suits one customer

might not suit the next

Dont set too ambitious

deadlines

Deadline is deadline !

Look for efficient solutions

Support!different
situations
by specific tools

Stefan Plt, FRA

IN/P

Maths is not everything

Stefan Plt, FRA

IN/P

QUALITY ISSUES IN
ENGINEERING
Dr. Santoshi Sengupta
L-T-P = 3-0-0

COURSE OBJECTIVES

To implement the principles and concepts inherent in a

quality management approach to managing the
engineering issues of a manufacturing or service
organization.

To understand the philosophies of the gurus of quality in

order to better evaluate TQM implementation proposals
offered by quality management organizations and
consultants.

To successfully implement process improvement teams

trained to use the various quality tools for identifying
appropriate process improvements.

To assess exactly where an organization stands on quality

management with respect to the ISO 9000 quality
management standard and various awards criteria.

No Subtitle Of
.
The Module

Topics In The Module

1.

Introduction, Dimensions Of Quality,

Fundamentals, Juse Picture Of TQM, History Of
TQM, Contemporary Influences
Various
Costs,
Jurans
Coq
Accounting
Statement, Voice Of Customers: Kanos Model,
House Of Quality, QFD Process, Seven Tools For
Quality Management, Benchmarking
Statistical Process Control,
Acceptance
Sampling, Specification And Control Limits,
Control Charts For Variables, Control Charts For
Attributes
Six Sigma, Capability Of A
Process/Product/Service, DMAIC Process
Kaizen, Poka-Yoke, Andon, Kanban, JIT, 5-S, 7
Mudas
MBNQA, RGNQA, Deming Prize, ISO Standards,
Indias Quality Journey, Quality Management In
India

2.

3.

Fundamentals
And Evolution
Of Quality
Quality Tools
And The
Improvement
Cycle
Statistical
Thinking And
Applications

4.

Six Sigma

5.

Lean
Concepts
Quality
Awards,
Certifications
and reference
to India

6.

Total Number Of Lectures

No.
Of
Hrs.
6
6

7
7
7

42

EVALUATION CRITERIA
Exam

% of
Marks

T-1

20

Written Test, 1
Syllabus covered up till T-1
hr

T-2

20

Written Test, 1
Concepts covered up till T-2
hr

T-3

35

Written Test, 2
Entire Syllabus
hr

Teacher
s
Assess
ment

Type/Duration

15

Group Project
& Viva

Class
Participation

Attendance

Coverage

Visit an organization in the

NCR, interview the Quality
Manager and prepare a report
on quality standards and
specifications
OR
A Project on DMAIC

Key Points

The course is an equal blend of theory

and numerical.
All 3 tests are written.
After every module is over, one hour
will be dedicated for a tutorial session.
Tutorials will include numerical, case
studies, discussions on newspaper
articles etc.

Books to be referred

Total quality management / Besterfield,

Dale H.

Six Sigma : SPC and TQM in Manufacturing

and Services / Tennant, Geoff

Total quality / Jeffries, David

Total quality management : principles and

practice / Mandal, S.K.

Articles, Magazines and Internet