Professional Documents
Culture Documents
Moderator Handbook
Distributor Management
3 – Days
18 – 20 May 2010
Learning Objectives
2
P|Friesland|0774|1.0774004a
Pre-work
3
P|Friesland|0774|1.0774004a
Moderator Toolkit
4
P|Friesland|0774|1.0774004a
Room Set Up
■ Wall posters
■ Natural light
■ Plenty of water
■ Ensure there is plenty of empty floor space for
exercises
■ Computer / power cable (and adaptor if overseas)
■ Light projector if not available in room
■ Energizer file
■ Whistle, horn or bell for time keeper
■ Talking ball to throw to delegates to invite comment
Trainer Table
LCD
Flipchart
Flipchart
Flipchart Flipchart
5
P|Friesland|0774|1.0774004a
Agenda
(For Moderator Eyes Only – Use Pictorial Agenda on a Poster
Throughout)
Lunch 60 12.00
Distributor Expenses
Inventory Management
Close 17.30
Gathering Insights
Needs Hierarchy
Lunch 45 12.30
Close 16.45
6
P|Friesland|0774|1.0774004a
Agenda
(For Moderator Eyes Only – Use Pictorial Agenda on a Poster
Throughout)
Lunch 45 12.00
Managing Distributor Relationships 90 12.45
Distributor Health Check 45 14.15
Afternoon Break 15 15.00
Distributor Health Check ctd. 60 15.15
Action Planning 45 16.15
Close 17.00
7
P|Friesland|0774|1.0774004a
Pictorial Agenda
Distributor Management
FF &
Distributor
Expectation
s
Managing Managing
Distributor
Setting The Distributor Distributor
Business Planning
Direction Performance Personnel
Distributor
Health
Check
8
P|Friesland|0774|1.0774004a
Distributor Management
INTRODUCTION
■ Key outputs you should look for:
– All delegates are motivated and energised to participate
– All delegates have had an opportunity to speak and understand what they will learn during this
workshop
■ Slide 5: List the expectations on a poster and let participants know what is in scope and what is not in
scope and that we will revisit this poster at the end of day 3 to check if we all of the “in scope” objectives
■ Slide 8: “ There are three types of people that attend a workshop; The Prisoner, The Passenger and The
Participant! Do we have any Prisoners or Passengers in the room?”
■ Slide 9: “What would be a good penalty if somebody brakes one of the rules?”
DISTRIBUTOR PLANNING
■ This module will last more than a half day illustrating the importance of developing annual plans for our
Distributors, at least for the key Distributors
■ The process is the same as Friesland Campina is using for Key Customers. We will review all the steps in
the business planning process and introduce the planning toolkit
■ NOTE this is an introduction to DBP we will not have a finished business plan for each Distributor at the end
of the session
■ Invest some time on Distributor knowledge, SWOT and SMART objective setting do the workshops
9
P|Friesland|0774|1.0774004a
Distributor Management
EARLY WARNING SIGNS
■ A nice start for this module is, if there is one, to refer to a real life situation in which a problem
existed but at first it was too small and went by unnoticed only to be dealt with when it was a
big problem. Which made solving it more difficult and most likely more expensive. If a real
example is used ask participants what would be early warning signs that something is of course,
which is sometimes in not on the KPI dashboard.
■ Key learning here is that a DM should always be alert and receptive for these signs in order to
take corrective action when problems are still small and manageable.
DISTRIBUTOR MEETINGS
■ Start this module by asking around how often they participate/organize a Distributor meeting.
What type of meeting is it?
■ Activity on slide 4 should reveal gaps in preparation, no separation of meeting types, wrong
audiences etc.
■ This activity will set the stage for the remainder of the module.
MANAGING DISTRIBUTOR RELATIONSHIP?
■ Before presenting ask participants to describe what a good Distributor relationship looks like.
Often there is a great relationship on a personal level but not such a solid one on business level.
■ Ask what they think is more important and why it is that that relationship is weak
■ After the introduction slides flipchart the JOHARI window principle.
– The JOHARI window illustrates how well two people relate to each other
– Use the slide show to explain the four different boxes
– The size and the shape of the public arena depicts how well two people relate to
each other; slide 4 shows two possible “Public Arena” shapes
1: The presenter, will most likely not ask many questions and start selling after the
“small
talk” is done
2: The interrogator a person that will ask many questions, but fails to use that
knew
knowledge in changed behaviour or in presentations
– Slide 5 shows a balanced implementation in which new knowledge is used in
presentations
etc. When the public arena keeps on expanding it will cross over into the
“unknown” box
and this is what we call the 5th dimension a situation where opportunities develop
which
either side never would have thought of by themselves.
– Check if everybody understands this concept and do the activity on slide 6 and
review in detail, listing possible solutions on the flipchart ( to refer back to when
you discuss the various relationship building behaviours)
■ Slide 16: before commencing with the presentation ask participants to fill out the Thomas
Killman questionnaire for themselves and one for their main Distributor (Hand out the 30
questions only!) After presenting slide 25 draw the conflict model on the flipchart and ask them
to what they think there most dominant style is write their names in the appropriate box.
Hand out the two scoring pages and ask the participants to score themselves first by following
the instructions when finished go around to check if their earlier guess was correct or not. Now
score your Distributor and discuss at your tables the implications when these two styles are in
conflict.
Who wins, who will start the conversation, etc. After 10 minutes review some of the responses.
■ Review some of the solutions of the workshop on slide 30 and finish the last two slides
10
P|Friesland|0774|1.0774004a
Distributor Management
DISTRIBUTOR HEALTHCHECK
■ This is a spreadsheet based toolkit to evaluate a
Distributor in key business areas we will use this analysis
together with all our learnings from the last couple of days
to develop a personal action plan for the next 100 days
ACTION PLANNING
■ This is the final activity of the workshop, participants have
to develop a “next 100 days” action plan describing 4 -5
initiatives they would like to deploy with their respective
Distributors.
11
P|Friesland|0774|1.0774004a
Trainer Notes
12
P|Friesland|0774|1.0774004a