Professional Documents
Culture Documents
Author:
Dr Rhys Rowland-Jones
Standards in Action
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Integrated Management Systems
Session Plan
What do we mean by an integrated management system?
Why should management systems be integrated?
Management systems.
A word of caution on IMS.
Considerations for the Integrated Management Process.
Publicly Available Specification (PAS) 99.
Breaking down the structure.
Standards in Action
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Integrated Management Systems
Standards in Action
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Integrated Management Systems
Standards in Action
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Integrated Management Systems
MANAGEMENT SYSTEM
System to establish policy and objectives and to achieve those
objectives.
Source: ISO 9000:2000
Six common elements Source: ISO Guide 72
Policy
Planning
Implementation and Operation
Performance Assessment
Improvement
Management Review
Standards in Action
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Integrated Management Systems
Typically:
ISO 9001 (Quality Management)
ISO 14001 (Environmental Management)
OHSAS 18001 (Occupational Health & Safety)
ISO/IEC 27001 (Information Security)
ISO 22000 (Food Safety)
ISO/IEC 20000 (IT Service Management)
Source BSI-Global 2007
Standards in Action
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Integrated Management Systems
Standards in Action
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Integrated Management Systems
Environmental Management
Environmental management is seen today as an increasingly important
aspect of the business process
Standards in Action
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Integrated Management Systems
Standards in Action
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Integrated Management Systems
External Internal
factors factors
Planning
and
implementin
g
Measuring
performanc
e
Information
link
CONTROL
LINK
Standards in Action
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Integrated Management Systems
Continual
Continualimprovement
improvementof
ofthe
thequality
qualitymanagement
management system
system
Customers Customers
(and other Management (and other
interested responsibility interested
parties) parties)
Measurement,
Resource
analysis and
management improvement
Satisfaction
Requirements
Input
Product Output
Key: Product
Value adding activity realisation
information flow
Standards in Action
www.bsieducation.org/standardsinaction Source: BS EN ISO
9001:2000
Integrated Management Systems
Processes, practices,
PROCESS DOCUMENTS responsibilities,
AND PROCEDURES interfaces
Detailed instructions
INSTRUCTIONS on how to carry out
specific tasks
Quality
FORMS records
Standards in Action
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Integrated Management Systems
Initial Review
Policy
organization and
Reviews Personnel
Management
Manual
Standards in Action
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Integrated Management Systems
Standards in Action
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Integrated Management Systems
Standards in Action
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Integrated Management Systems
Standards in Action
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Integrated Management Systems
Understanding your
business
Decide on the viewpoint you intend to
take in attempting to describe your
business process. Engineers may have a
particular viewpoint, sales staff may
think slightly differently, administrators
with differing criteria.
Multi-disciplinary cross-functional teams
may provide the overall viewpoint which
you need
Standards in Action
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Integrated Management Systems
Standards in Action
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Integrated Management Systems
Conclusions
Integration of management systems is an
organizationally specific proposal.
Necessary to achieve understanding of key business
process.
ISO has recognised wishes for integration in
management system design.
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