Skill Development

and
Knowledge Management
Dr. Manjari Agarwal
Uttarakhand Open University,
Haldwani
 Introduction
India is moving towards Knowledge Economy.
Need to focus on advancement of the skills.
Skills have to be relevant to the emerging economic
environment
For transforming its demographic dividend, an
efficient skill development system is the need of the
hour.
Therefore to achieve this ambitious, skilling is the
target.
India has initiated for varied skill development
initiatives.
.
 Poser
Why still India is experiencing much
ineffectiveness to get properly implemented?
It lacks the proper use of knowledge management with
right people at right time.

It is imperative to have holistic solutions to boost

economic growth through knowledge management
programs instead of piecemeal interventions.
 The Age of Knowledge

Prosperity
Intellectual people and ideas Security
Social well-being

Intellectual people are the most valuable resource for

21st societies and their institutions!!!
 The Changing World

A Changing World
The Knowledge Explosion Forces on the Skill
Globalization Development
Initiatives Revolution
High Performance
Workplace Societal Needs to
Diversity Technology
Execution
Competitive Environment Markets
Technological Change Government
Knowledge Transfer
Make in India Initiatives
Digital Initiatives
Quest for Excellence: Need of the Hour
Integration of Knowledge, Skills and Values
 Skills and knowledge are the driving forces of
economic growth and social development of a
country.
The Knowledge Pyramid

Intelligence &
Wisdom Skills

Knowledge

Information

Data
 Knowledge Management
Knowledge Management is important for Organisations
for availing competitive advantage in all the Industries
whether product based or services based.

The Organisations need to develop the capabilities for

capturing, restoring, reusing, regenerating of knowledge
which is critical to their growth.

Through a sustainable and sound knowledge

management, organization will be able to convert right
knowledge for right action and will help in achieving the
desired results of increased value in the organization.
 According to West Midland Regional Observatory, UK
Knowledge management will deliver outstanding
collaboration and partnership working. It will ensure the
region maximizes the value of its information and knowledge
assets and it will help its citizens to use their creativity and
skills better, leading to improved effectiveness and greater
innovation".

Knowledge Management may be defined as a systematic

approach of creating, sharing and managing knowledge, both
explicit and tacit, for value creation in an enterprise.
 The process of systematically and actively managing and
leveraging the stores of knowledge in an organization.
The way a company stores, organizes and accesses internal
and external information.
Refers to an entire integrated system for accumulation,
integration, manipulation, and access of data across multiple
organizations.
 Knowledge Architectures: The Four Pillars KM
Environmental Influences
Political Governmental

Social Economic
KNOWLEDGE MANAGEMENT
The Architecture of Enterprise Engineering

LEADERSHIP ORGANIZATION TECHNOLOGY LEARNING

Business Culture BPR E-mail Intuition

Strategic Planning - Processes OLAP Innovation vs.
- Vision and Goals - Procedures Data Warehousing Invention
Climate Metrics Search Engines Learning
Growth MBO Decision Support Community
Segmentation TQM/L Process Modeling Virtual Teams
Communications Workflow Management Tools Shared Results
Communications Communications Exchange Forums
Communications

LEADERSHIP ORGANIZATION TECHNOLOGY LEARNING

MULTIPLE DISCIPLINES
Systems Engineering Organization Development Systems Management Organization Behavior

Stankosky, Calabrese, Baldanza, 1999

http://www.oss.net/dynamaster/file_archive/060122/ed50c01d10813735e57846436b506ce2/Scheitle%20on%20Knowledge%20Management.ppt .
Skills of Knowledge Workers

Strategic & Business Skills

Management Skills

IT skills

Intellectual & Learning Skills

Communication and Interpersonal Skills

Information Management Skills

Strategic & Business Skills: Includes business planning, industry
knowledge, strategic thinking, leadership, and organizational skills.
Management Skills: Includes business processes, people management,
process mapping, team building, and measurement.
Intellectual & Learning Skills: Includes problem solving, mentoring,
conceptual thinking, being analytical, and the ability to deal with ambiguity.
Communication and Interpersonal Skills: Includes listening, negotiation,
marketing, team working, and consulting.
Information Management Skills: Includes codification, content
management, information processes, taxonomies, and IT applications.
IT skills: Includes database management, information architecture,
programming, software applications, and workflow.
Knowledge Management is the explicit and systematic
management of vital knowledge - and its associated
processes of creation, organization, diffusion, use and
exploitation.
Key Aspects of Knowledge Management-11Cs

Customer
Creation of knowledge
Contents
Competitiveness
Capabilities
Communication of
knowledge Collaboration
Communities of Practice
Core Competence Areas
Culture
Channelization of
knowledge
How best to integrate industry relevant skill set and
regular college curriculum and expose students to real
workplace culture?
Sustainable platform to hone the skills of students and
provide the support each individual needs to grow.
A well defined solution is the establishment of Skill
Development Centers by the educational institutes.-
DDU is one of its kind
 Knowledge management is the tool to efficiently
connect those who know with those who need to
know.
Personal Institutional
Local Global
Convert
 Change Management
Conceptual Skills Skills

Public Relations
Social Skills
Skills

Knowledge
Technical Skills Management Problem Solving
Skills

HR
Solution Skills Skills

Industrial Repository
Skills Making Skills

Solution
IT Skills Skills
 What needs to be done?

We must convince those who know to share their

knowledge with those who need to know. This may
require a new culture in information and
communication.
Existing knowledge needs to be collected, structured
and made available in digital format.
Software is required to organize and manage the
available knowledge.
Information and communication technologies must be
applied to ensure global access to the knowledge
base.
 Tools of Knowledge Management
Document Libraries Leading to a
Document Management System
Knowledge Bases (Wikis, etc.)
Blogs
Social Network Services
Voice and Voice-over-Internet
Protocol (VOIP)
Advanced Search Tools
Building Knowledge Clusters
Expertise Locator / Who's Who
Collaborative Virtual Workspaces
Knowledge Mapping
Maturity Model Mentor / Mentee
Scheme
IT Methods and Tools
Knowledge Portal
Video Sharing
 Building Knowledge Networks for Skills Development

LMS

It is the systematic management of an organizations knowledge assets for the

purpose of creating value and meeting tactical & strategic requirements; it
consists of the initiatives, processes, strategies, and systems that sustain and
enhance the storage, assessment, sharing, refinement, & creation of
knowledge. It can be effectively be modulated by the creation of an efficient
education delivery model
 Personal Knowledge Management

Self perceived and Self Knowledge Management Skills and

Competencies for Employability
National Skills Research Division (NSRD), under NSDA will be
established to serve as the apex division for providing technical
and research support to the Mission. This division will act as a
thinktank for MSDE and be the core skill development hub,
which will connect implementation of the Mission with academic
research and data. Its four key functions will include research,
policy advisory/inputs, career support and knowledge exchange
networks.
National Policy for Skill Development and
Entrepreneurship 2015
 KM Cycle

Acquire Generation Capture

Knowledge
Innovation Management Creativity

Transformation Application
Transfer
 Efficient Skill Development System

Skill development initiatives of the government should focus on these

obstacles and develop the knowledge management programs
accordingly to resolve these hurdles for the complete success of the
skill development program.
Developing Knowledge Management Skills
 Knowledge Management Framework

Knowledge Management Skill Management I

nitiatives.pdf
 Why it is important for You to know??

Opening new vistas for Employability.

From Junior Knowledge Management Specialist or ICT
Services Desk Officer to Advisors. Or Knowledge Management
Specialist
Community of Practice
Collaborative software technologies (wikis, shared
bookmarking, blogs, social software, etc.)
Knowledge repositories (databases, bookmarking engines, etc.)
Knowledge brokers (some organisational members take on
responsibility for a specific "field" and act as first reference on
whom to talk about a specific subject)
Inter-project knowledge transfer
 KM-3As

Accessibility: Varied geographies and socioeconomic backgrounds such as

education levels, income levels, industrial growth, etc.
Adaptability: Focuses on learners priorities of vertical mobility for those
pursuing skills, and will enable learners to shift from skill-based training to
academics and vice versa.
Acceptability- Facilitates learners priorities in terms of quality of infrastructure
(ICT and physical infrastructure), pedagogy and skill delivery methods. Focuses
on learners needs for developing an advanced curriculum framework based on
best industry practices. If knowledge management is being implemented to all
sectors with the correlation to skill development than the skill gap can be
optimally be minimized to an extent that spherical development of a countrys in
all sectors can be achieved.
 Skills and Knowledge Management

The management of knowledge applies in all sectors of

the economy including primary industries,
manufacturing, technology and the service sector.
It represents an increased focus on identifying
knowledge and intellectual resources so that instead of
'not knowing what they know', organisations can bring
together and make accessible all the skills and
knowledge and apply them to increase operational and
individual performance.
 Empowered through building up strong nexus with the industries and
professionals of repute thereby creating opportunities.
Technologically equipped thought and action skill-based learners in a wide
range of spheres by providing value - based and high quality education
along with the most indispensable professional as well as life skills.

Skill Development Center need to realize that the basic truth that being
technically good is not adequate and therefore new dimensions need to be
taught to enable learners to venture out in confidence and prove his/her
caliber in the competitive workplace.
 Globalization, knowledge and competition
have intensified the need for a highly skilled
workforce.

The evidences has shown that technical and

vocational education is more effective when
focused on skills closely linked to market
demand together with Knowledge
Management.
 Knowledge Managed Skills Development

Create Fund Enable

Knowledge Knowledge Knowledge

Hubs Institutions Networks
You as Agent of Change!
 It is possible to fly
without motors, but
not without
knowledge and skill.
Wilbur Wright