CHAPTER 1 : COMMUNICATION SKILLS

CLO 1 : USE EFFECTIVE

IN VARIOUS VERBAL AND NON VERBAL FORMS OF
PERSONALITY
COMMUNICATION AT THEDEVELOPMENT
WORKPLACE
WEEK 3

Understand intellectual skills

and competencies.
Build resilience of emotion and
self esteem
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WHY IS THE CULTURE OF
KNOWLEDGE IS IMPORTANT?
Safely
Poor

Built creative invention

No war

Healthy

Happiness

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CREATIVE AND CRITICAL THINKING

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 Critical Thinking is
the process we use to reflect on assess and judge
the assumption underlying our own and
others
ideas and efforts.

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CRITICAL THINKING SKILLS
1. Analyzing
Separating or breaking a whole into parts to
discover their nature, functional and
relationships.
"I studied it piece by piece"

"I sorted things out"

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CRITICAL THINKING SKILLS
2. Applying Standards
Judging according to established personal,
professional, or social rules or criteria.
"I judged it according to..."

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CRITICAL THINKING SKILLS
3. Discriminating
Recognizing differences and similarities among
things or situations and distinguishing carefully
as to category or rank.
"I rank ordered the various..."

"I grouped things together"

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CRITICAL THINKING SKILLS
4. Information Seeking
Searching for evidence, facts, or knowledge by
identifying relevant sources and gathering
objective, subjective, historical, and current data
from those sources
"I knew I needed to lookup/study..."

"I kept searching for data."

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CRITICAL THINKING SKILLS
5. Logical Reasoning
Drawing inferences or conclusions that are
supported in or justified by evidence
"I deduced from the information that..."

"My rationale for the conclusion was..."

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CRITICAL THINKING SKILLS
6. Predicting
Envisioning a plan and its consequences

"I envisioned the outcome would be..."

"I was prepared for..."

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CRITICAL THINKING SKILLS
7. Transforming Knowledge
Changing or converting the condition, nature,
form, or function of concepts among contexts
"I improved on the basics by..."

"I wondered if that would fit the situation of ..."

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CREATIVE THINKING
Creative thinking is the process we use to
develop ideas that are unique, useful and worthy
of further elaboration

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CREATIVE THINKING

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CREATIVE THINKING
Before After

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EXERCISE

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EXERCISE

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EXERCISE

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THE IMPORTANT OF MANAGING
EMOTION
solve a variety of emotion-related problems
accurately and quickly
They can correctly perceive emotions in faces in
others and what the emotions convey.
For instance, they know that angry people can be
dangerous, that happy people want to relate with
others, and that sad people often prefer to be
alone.
BUILDING UP
EMOTIONAL
RESILIENCE
1. Talk to someone
- Communication enables you to release tension
rather than keep it inside.
- if youre talking about your innermost feelings,
be careful who you talk to. Make sure that its
someone who has your best interest at heart.
(Clinical psychologist, Isabel Clarke)
 Building up emotional resilience

2. Improve your self-esteem

- treat yourself as you would treat a valued friend

- Tell yourself something positive instead, such as

Youre a bright person, youll get the next job'.
BUILDING UP EMOTIONAL
RESILIENCE
3. Manage your stress levels
- Being in a stressed state of mind a lot of the time
can make it easier for you to overreact or feel
negative compared to someone who is relaxed.
- If you have a lot of stress in your life, find ways to
reduce it
- Breathing exercises for stress
BUILDING UP EMOTIONAL
RESILIENCE
4. Enjoy yourself
- Doing things that you enjoy is good for your
emotional health.
- Watching sports with a friend, having a soak in
the bath, or meeting up with friends for coffee are
examples of small activities that can improve
your day.
BUILDING UP EMOTIONAL
RESILIENCE
5. Choose a well-balanced diet
- Making healthy choices about your diet can make
you feel emotionally stronger.
- a good diet enables your brain and body to work
efficiently.
BUILDING UP EMOTIONAL
RESILIENCE
6. Do exercise
- Even moderate exercise releases chemicals in
your brain that lift your mood.
- It can help you to sleep better, have more energy
and keep your heart healthy.
BUILDING UP EMOTIONAL
RESILIENCE
7. Get enough sleep
- Aroundseven to eighthours is the average
amount of sleep an adult needs for their body and
mind to fully rest.
BUILDING UP EMOTIONAL
RESILIENCE
8. Develop good relationships
- Our relationships are part of who we are and how
we feel
- Think about your relationships with family,
friends, your partner. Do they have your best
interests at heart?
SELF-ESTEEM
Self-esteem is shaped by your relationships, your
experiences and your thoughts.
Healthy self-esteem promotes mental well-being,
assertiveness, resilience and more.
THE RANGES OF SELF-ESTEEM
1. Overly high self-esteem.
- If you regard yourself more highly than others do,
you may have an unrealistically positive view of
yourself. When you have an inflated sense of self-
esteem, you often feel superior to those around
you. Such feelings can lead you to become
arrogant or self-indulgent and believe that you
deserve special privileges.
THE RANGES OF SELF-ESTEEM
2. Low self-esteem.
- When you have low or negative self-esteem, you
put little value on your opinions and ideas. You
focus on your perceived weaknesses and faults
and give scant credit to your skills and assets.
You believe that others are better than you.
THE RANGES OF SELF-ESTEEM
3. Healthy self-esteem.
- Healthy self-esteem lies between these two
extremes. It means you have a balanced, accurate
view of yourself. For instance, you have a good
opinion of your abilities but recognize your flaws.
When you understand your own worth, you invite
the respect of others.