Chapter 6

PROFESSIONAL
ETHICS
Professional Ethics

6.1 Protocol and etiquette

6.2 Accountability
6.3 Integrity
What is Protocol?

The regulations, whether expressed

or implied regarding the practice of
the procedure to be adopted.
Type of protocol

Protocol agreement
Protocol services
Surgical protocol
Dress code
Conference protocol
What is Etiquette ?

Etiquette is a code of behavior that delineates

expectations for social behavior according to
contemporary conventional norms within a society,
social class, or group.
Type of etiquette

Business Etiquette
Conversation Etiquette
Handshake Etiquette
Entertainment Etiquette
Interview Etiquette
Telephone Etiquette
Dining Etiquette
Invitation Etiquette
KEY ELEMENTS Etiquette

Dressing
Suitability of clothing in a variety of situations
Personal appearance and styling
Courtesy of the meeting
Skills in social conversation
Civility in attending the banquet from the standing.
Courtesy of attending a sitting refreshments
KEY ELEMENTS Etiquette

Dining etiquette races

Civility and politeness guest host (council house)
Attended various formal ceremony
Recognizing the entertainment equipment
How to Serve.
Office Etiquette

TELEPHONE

Use appropriate tone of voice

Maintain a positive attitude
Remove slang terms and use good listening skills (Yea)
Take complete phone messages (name, date, time, reason for
calling, where they can be reached)
Cell phone TURN IT OFF
Office Etiquette

EMAIL

Make subject line specific

Address emails
Reply to a question-copy question into your email and
then provide your response
Follow standard writing guidelines -business letter
format as a professional courtesy
Keep it short and concise
Include your name and contact information
Office Etiquette

ATTENDING A MEETING

Be on time or call if you are delayed

Listen carefully
Come prepared
Be concise and articulate when speaking
Show respect
Office Etiquette

Get to know the work culture

Unique sets of norms (breaks, lunch, meetings,
workplace politics, etc.)
Find out what the organization values, philosophy
of conducting business, work ethic, etc.
How and when do effective people communicate in
the organization?
How Etiquette Benefit You?

Differentiates you from others in a competitive job

market
Enables you to be confident in a variety of settings
with a variety of people
Honors commitment to excellence and quality
Modifies distracting behaviors and develops admired
conduct.
 Be one step ahead, practice the social skills
necessary to help you make a great first impression
and stand out in a competitive job market.
-Kenneth-
What is the concept of accountability today?

Individual or departmental responsibility to

perform a certain function.

Accountability may be dictated or implied by law,

regulation, or agreement.
Motivations for Accountability

Accountability as a virtue that is desirable

in its own right.

Accountability as a guideline for

answerability which motivates
precautionary behavior that, in turn, caters
to social welfare.
Exercise

You are a police officer. You found that someone has

broke the highway rule. He will get summons soon.
He tries to persuade you not to be a summons. He
tried to put a lot of money to you.

Would you received the money?

Explain why.
Integrity

Integrity is a concept of consistency of actions,

values, methods, measures, principles, expectations,
and outcomes.

In ethics, integrity is regarded as the honesty and

truthfulness of one's actions.
Are you a person of Integrity?

Are you...
respectful?

responsible?

trustworthy?

dependable?
Personal Integrity Looks Like...

Doing the right thing and standing up for what you

believe in.
Personal Integrity is...

The ability to restrain or stop yourself from doing

things even in tempting situations.

BECAUSE YOU KNOW THAT ITS THE

RIGHT THING TO DO.
END