Practice Problem

Solving Skills
Most people rush to find solution before knowing the
real problem.

A problem is the difference between the actual state and

desired state.
A problem is an opportunity for improvement, a chance
for you to do your best.

Most people spend more time and energy going

around problems than in trying solve them.
-Henry Ford-
 What is Problem Solving??
Problem solving is a tool, a skill and a process
It is a tool because it can help you to solve an immediate
problem or to achieve a goal.
It is a skill because once you have learnt it you can use it
repeatedly, like the ability to ride a bicycle, add numbers
or speak a language.
It is also a process because it involves a number of
steps.
Making Decision Process
1.
Identify

7. 2.
Evaluate Explore

6. 3. Set
Implement Goal

4.Look at
5. Select
Alternative
1. Identify the problem
Involves identifying the problem in order to find an
appropriate solution.
2. Explore the problem
Looking at the problem from different angles. Such as;
How is this problem affecting.?
Use 4W1H question to analyze the root cause of the
problem.
-What, Why, When, Where and How???
Once the cause is identified, plans can be made to
solve it. Analyzing implies gathering information.
3. Set Goals
After having thought about the problem from different
angles, you can identify their goals to focus on what is
the successful end of the process.
4. Look at Alternatives
To collect a list of alternatives, you can use these
technique to get some ideas :
Analysing past solutions
Reading
Researching
Thinking
Discussing
Brainstorming
5. Select a Possible Solution
Choose the most relevant and manageable
alternative.
try to select your solution based on effectiveness
(feasibility and practicability) for instance, money,
time, people, procedures, policies, rules, and so on.
6. Implement a Possible Solution
Put the chosen solution into action.
7. Evaluate
Examine the possible solution for its effectiveness.
You should review the effectiveness of the solution
against desired outcomes.
Did the solution work?
If not, why not?
What went right, and what went wrong?
What adjustments do they have to make to ensure
that the solution works better?
This stage requires careful analysis that improves
upon the best solution.
HOW TO CLASSIFY THE
PROBLEM??
Classification determines how much effort is necessary.
Classification is a subjective assessment based on
impact, urgency, and priority. Each has a numeric
assignment.
Otherwise, You can classify the problem on the basis of
the symptoms you observe. The symptoms might enable
you to classify the problem correctly at once, but
sometimes classification is not so straightforward.
You might need to consider the evidence carefully before
making your decision. You might need to make a best
guess, and then be prepared to reconsider later on the
basis of further evidence
Thank You