JASA

RAHARJA
PUTERA
Jun-Kyu Hwang Syndicate 2 Presentation
Miftahul Ahyar Arrifai
Muhammad Fiqri Rihyawan
Rosi AB Rantung
 Company Founded in 1993, becoming one of
prominent insurance companies in
Profile Indonesia
Can be accessed throughout the country
within its 27 branch offices and 87
marketing offices
Vision: To be the foremost
insurance company in Committing in maintaining the reputation
Indonesia as a trustworthy insurance company with
Mission: To provide idA+ rating
appropriate products with
excellent service Product line : JP BONDING, JP ASTOR,
JP GRAHA, JP ASPRI, Cargo Insurance,
Hull Insurance, and Engineering Insurance
Problems Competition between the other
insurance company
There is a situation where distributor or
a producer ties to other insurance
company

Example:
Toyota and Astra
BNI and BNI life
BCA and BCA Insurance
Mandiri and AXXA FIN
 Product Currency Swing Insurance: insurance
that minimize the loss of exporter and
Innovation importer in case of currency
fluctuation.
Customized insurance services: enables
its users to choose which of their
belongings to cover and for how long.
The firm will calculate the nominal of
the contract.
Business Model Canvas
KEY PARTNERS KEY ACTIVITIES VALUE PROPOSITION CUSTOMER CUSTOMER SEGMENTS
RELATONSHIP
Customer Education One insurance product Upper middle family
Financial institutions Providing risk for wide range of Education Trading company
Government management services/risks Personal approach Exporter/importer
Providing claim Contractors
Certainty in uncertainty

KEY RESOURCES CHANNELS

Risk management Online

Current assets Face to face
Financial planners Business to business
Actuaries

COST STRUCTURE REVENUE STREAMS

Process Model of KM for Innovation
Phase in the Generic routines Knowledge required for the Sources of knowledge for the KM tools/ activities
innovation innovation you propose innovation you propose
process
Discovery - Search Customer risk assessment R&D division & Scanning, data available
Marketing division (repository), search engine, data
mining
- Capture Sharing the related data internal Workshop, meeting, discussion

- Articulate Data analysis Internal, external (statistician, Statistic tools

Realization - Contextualize Find suitable insurance product
from data analysis
- Apply Implementing the innovation
Nurture - Evaluate Evaluating the implementation
of innovation
- Support Give additional resources
- Re-innovate Reshape the innovation for the
newer challenges
actuary)
Internal. Designing the product
Internal (insurance agent) Marketing (promotion, sales &
customer relationship)
Internal (internal auditor) Procedure audit & Cost audit
Internal (marketing & higher marketing team propose new
management) reengineered product of
External (investor) insurance
Internal Re-innovate the existing product
(can be back from searching
phase)
Tacit Knowledge Implementation

After sales service/

Idea generation Development Testing Ship/adopt Sales/implementation continuous
improvement
Intuition Brainstorming Comparison Memorize Idea storing Quality assurance
Brainstorming Research Simulation Implement Organizational Review
Inspiration Idea journals Workshop Practice routines Customer
Insights personal satisfaction
Aspiration memo/notes Product reworks
Memories Audit
Experience
Explicit Knowledge Implementation

Acquire Refine Storing/retrieving Distribute Present

Statistical data from BPS Data mining and analysis Standard Operation Data centre in HQ Tables, and graph
of historical data Procedures
Data collection (face-to- expert systems reports Mailing list Discussion
face)
Literature study document management Manuals book Periodical meeting Discussion
systems with suitable
search functions
Conclusion Define a KM strategy and tactical KM
services that will support our business unit
or enterprise organization
Build knowledge solutions such as
knowledge portals, collaboration services
and integrated process solutions that tie
together users and knowledge from
multiple systems
We create winning collaboration
environments to help businesses
maximize their potential.
Our Knowledge Management Solutions
provide many benefits, including:
Conclusion 1.
2.
Boosted productivity and innovation
Accelerated and improved development and
delivery of products and services
3. Increased efficiency and access to
information
4. Streamlined operations and decision-
making
5. Improved compliance with corporate and
industry regulations
6. Increased value and user satisfaction as
existing business applications are seamlessly
integrated into solutions
7. Improved security, as intellectual property is
stored and shared in a more secure,
controlled environment