Professional Documents
Culture Documents
Process Audit
System Audit
Type of Audits
Product
concentrate on one or more products or services
Process
concentrates on the results achieved as a result of
the process
System
focusis on the overall quality systems which result
in management directed activities and programs
Auditor Skills and Conduct
Important to success of audit
Continuation of services
Correcting problems
Finding problems
Skill development takes time (usually years)
and dedication
you
will always be learning and adapting to new
ways!!!
Professionalism
Appearance
dress to present a competent and favorable impression
Punctuality
dont be late or excessively early
Preparedness
plan and prepare - safety, trade secrets, union policies
Fairness
bewilling to make allowances for infrequent, insignificant
human error
Professionalism
Remain calm
dont over-react
watch your demeanor
dont incite nor
participate
can nullify the audit
Polite and courteous
considerate and helpful
please and thank you
Professionalism
Direct and concise
askquestions clearly
make statements clearly
may have to take time out to formulate response
Recognize effort
seethat activities are on-going to correct
observations
make note in report
Auditor Characteristics
Competence
Communication
Listening
Independence
Observation
Objectivity
Judging
Competence
Has to be developed and maintained
formal training
experience
technical language skills
verbal and written
exposure to various processes and equipment
assist in other audits
Communication
Very complex process of sending and
receiving messages/data
Hidden messages that may be transmitted
include anger, confusion, apathy, boredom,
hostility, concern, contempt and fatigue
These hidden messages effect the atmosphere
positively or negatively
Will have a direct impact upon the audit
Communication
Ask the same question in a different way if you
suspect something/or want to verify
How do you clean the equipment?
Ask open ended questions
When you clean the equipment, you dismantle part
A and then part B - Right?
Ask other people not immediately present when the
previous answers were given.
Ask the same question the next day.
Ask to be shown how to clean the equipment
Verify what was conveyed to you with the SOP
Communication (cont.)
Hidden messages can be intentional or not
body movements
facial expressions
vocal intonations