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IBM Learning

Why IBM is the #1 Learning Company


Best Practices in e-Learning _

Europe
May 2-5, 2006 Madrid, Spain

Ir. Mia Vanstraelen,


Director of Learning, IBM
Mia.vanstraelen @be.ibm.com 2006 IBM Corporation
IBM Learning

Why IBM is the #1 Learning Company

Learning integrated in the HR agenda

Innovative Learning approaches

Professional development supported


by the innovative learning solution

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IBM Learning

IBM at a Glance
IBM Revenue & Income (US Billions)
2004 2003 2002
Revenue 96.3 89.1 81.2
Income 8.5 7.6 5.3
Total workforce in excess of 400,000 in 164 countries
The largest professional workforce in the world (50% + outside the US)
Full Time = ~ 320,000
Full Time Equivalents = ~ 18,000
Contractors = ~ 72,000
Our workforce is mobile and bifurcated
53% of FT under five years of service
24% of FT over 15 years of service
42% of the workforce is mobile
56% of the workforce is in Services

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IBM Learning

IBM Human Resources Strategy

Attract, motivate and retain the best talent in our industry

Focus on Our People + Focus on Our Clients = Business Results

Differentiators as a great employer M


E
A
Workplace Performance Leadership S
Diversity Learning
Flexibility Differentiation Development U
R
E
M
E
N
Strategy focus areas T
S
Growth & Organizational Workforce
Innovation Capability in Hyper Commitment
Growth Areas
HR Capability

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IBM Learning

IBM Learning Vision

Positioning Learning to Develop

Delivering Meeting
The Best Effectively
Value to Business
People Enabled
our Clients Results

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IBM Learning

Advances in Integrated Learning


solutions improve the Total Learning
Experience using the PC

Personalized Learning Learning Labs


Work-based Learning Learning Suites

Prepare

Act

Reflect

Review

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IBM Learning

Work Based Learning

Prepare

Act
Reflect

Review

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IBM Learning

Work Embedded Learning


Sales Experts
Process Sales
Step Being Industry
Executed

CRM Tool Methodology


Guides

Customer
Specific Data Communities for
Collaborative
Learning
Industry
Specific
Big Play
Solution Prescriptive
Offerings Learning

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IBM Learning

The Learning Suite: A structured


approach to Learning Content and
Resource Management

Check My Understanding
Master the Basics
Try a Simulation
Study in Depth
Advice from IBM Executives
Explore IBM Best Practices
Practice at Work
Discuss with a Colleague
Ask an Expert
IBM On Demand Learning
5
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IBM Learning

IBM facts on e-Learning


2005 Total Learning days = 2,041,878
Or, in 2005: 14 M learning hours, o/w 56,5% e-L

Various business metrics, justifying e-L investments


(from Gartner,Oct 13 2005, Nbr:G00131076 page 4 of 6)
Greater retention of employees or customers
Faster resolution of customer problems
Higher customer satisfaction ratings
Increased sales through resellers training
Better adherence to regulatory requirements
Wider sharing and exploitation of the compagnys intellectual capital
Faster time to market for new products

IBM e-Learning days / Total Learning days


2000 2001 2002 2003 2004 2005

37% 43% 40% 47% 57% 56%

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IBM Learning

Simplifying Professional
Development for our people
A Single Professional Development Interface

Career Tab

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IBM Learning

Development@WorldCustoms portlet
Development@WorldCustoms
portlet is the one-stop-shop for
your career & professional
development

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IBM Learning

Development@Customs homepage.

Cindy needs to
complete her
development plan and
wants to make
progress towards her
Customs Accreditation

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IBM Learning

Closing the skills gap

One of the skill gaps


Cindy Soo has is in
Financial Analysis.
She chooses this skill.

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IBM Learning

Professional Development Tool access

Through access to the


Professional
Development Tool,
Cindy Soo has
learning
recommendations to
close this gap. She
selects a course
and

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IBM Learning

Global Campus

It opens the Global campus offering information. Confirming that this


is the selection she wants, Cindy uses the link to add this activity to
her My Activities folder. She then returns to the home page.

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IBM Learning

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