Q.R.Q.

C
Quick Response Quality
Control

M Davies - Aug 2009

 WHAT IS QRQC ?
(Quick response Quality Control)

QRQC is based on "San Gen Shugi".

San Gen Shugi is a Japanese expression meaning "the three reals":

Gen-ba: the real place
Gen-butsu: the real part
Gen-jitsu: reality

Apply QRQC principles in the field each day, and by learning from experience
in the field:

NO IMAGINATION, JUST FACTS.

 Q.R.Q.C Methodolgy

Data driven activity based on either

Voice of the customer
Voice of the process
 HOW DOES QRQC WORK ?
Multi Skilled Teams (QA/Eng./Prod./Logistics)
Daily Meetings to evaluate Concerns (Data Collection)
Top 3 Concerns Targeted
Quality Tools used to investigate Root Cause of Concerns
Team members Tasked with activities
Aggressive task completion times ( TODAY !!!) - CONTAINMENT
Feedback on Task progress in Daily meeting
Track & Monitor Improvements Display - Highly Visible to all
Update data record sheets to capture Improvements - ratchets
Brief whole Team on introduced changes inc. operators
 QRQC in Action

The 1st step in QRQC is to agree STANDARDS

Standards agreed with customer or set Internally

Standards make Quality Control

OBJECTIVE not SUBJECTIVE

 QRQC in Action

The 2nd step in QRQC is to ensure TRACEABILITY

Traceability back to Shift, Operator & Time of

Production

This would highlight any Special Cause events

 QRQC in Action

The 3rd step in QRQC is Monitoring & Data Collection

Any Root Cause Analysis must use Accurate and current
data
Utilise 8D Problem Solving
Core Tools to be used for Root Cause Analysis
Two Failure Types Process Failure How defect made
Inspection Failure Why Not Deteceted

Data Driven Decision

 QRQC in Action

The 4th step in QRQC is FEEDBACK

Feedback to Operators all Concerns

Visual Management

THE MAN ON THE JOB KNOWS THE PROCESS BEST

 QRQC in Action

The 5th step in QRQC is to IMPROVE THE PROCESS

Any Improvements introduced have to be highlighted

to all and any Process control documentation updated
with any new parameters (Ratchet Device to hold gains)
E.g Countermeasure Audits

Display Highly Visible for all to see

 QRQC SUMMARY

The QRQC attitude: Quick Response Quality Control

How can we make more progress in quality?
The future is decided in the field, by being in close touch with day-to-day production.
Commitment from everybody is vital.
The principle of QRQC as applied by My Company.

QRQC is a change of culture, of mindset.

QRQC is not a tool or a system. It is a quality culture.
Key factors for success: management commitment to the change of culture.
The key question: What did you improve yesterday?
Why QRQC?
QRQC improves responsiveness and efficiency in problem-solving.
How?
By defining priorities and assigning responsibilities.