Chapter 5

Recruiting and Selecting

Employees

Copyright 2016 Pearson Education, Inc. 5-1

Chapter Challenges
1. Understand human resource supply
and demand
2. Have familiarity with the hiring process
3. Recognize challenges in the hiring
process

Copyright 2016 Pearson Education, Inc.

5-2
Chapter Challenges
4. Learn practices for meeting the
challenge of effective staffing
5. Know the tools of selection
6. Develop awareness of legal issues in
staffing

Copyright 2016 Pearson Education, Inc.

5-3
Human Resources Planning

Copyright 2016 Pearson Education, Inc.

5-4
Hotel Chain Labor Prediction

Copyright 2016 Pearson Education, Inc.

5-5
The Hiring Process

Copyright 2016 Pearson Education, Inc. 5-6

 Costs of Turnover
Good employees are worth 40% more than
average employees
Turnover costs about 25% of salary and
benefits
Major turnover costs include:
o Separation
o Recruitment
o Selection
o Hiring
o Productivity

Copyright 2016 Pearson Education, Inc. 5-7

 Challenges of the Hiring
Process
Determining Characteristics Important
to Performance
Measuring Characteristics That
Determine Performance
The Motivation Factor
o Performance = Ability x Motivation
Who Should Make the Decision?
Copyright 2016 Pearson Education, Inc. 5-8
An Approach to Recruitment
Go to where the customers are
What do they want and what do you
have to offer?
Treat applicants like customers

Copyright 2016 Pearson Education, Inc. 5-9

Sources of Recruitment
Current employees

Referrals

Former employees

Former military

Copyright 2016 Pearson Education, Inc. 5-10

Sources of Recruitment
Customers
Print and radio
advertising
Internet advertising
Career sites and social
media

Copyright 2016 Pearson Education, Inc. 5-11

Sources of Recruitment
Employment Agencies

Temporary Workers

College Recruiting
Nontraditional
Recruiting

5-12
Copyright 2016 Pearson Education, Inc.
 Recruitment

External vs. Internal Candidates

Protected Class
Planning the Recruitment Effort
Planning the Job Search

Copyright 2016 Pearson Education, Inc. 5-13

 Selection
Reliability
Deficiency error
Contamination error

Validity
Content
Empirical (concurrent and predictive)

Copyright 2016 Pearson Education, Inc. 5-14

 Selection Tools
Letters of Recommendation
Application Forms
Ability Tests (Cognitive and Physical)
Personality Tests
Honesty Tests
Interviews

Copyright 2016 Pearson Education, Inc. 5-15

Structured Interviews

Copyright 2016 Pearson Education, Inc.

5-16
 Interviewer Donts
Dont ask applicants if they have children
Dont ask applicants age
Dont ask applicants whether they have a physical or
mental disability
Dont ask for height or weight on an application
Dont ask a female candidate for her maiden name
Dont ask about citizenship
Dont ask applicants about their arrest records
Dont ask applicants if they smoke
Dont ask applicants if they are HIV positive or have
AIDS
Copyright 2016 Pearson Education, Inc. 5-17
Selection Tools
Assessment Centers

Drug Tests

Reference Checks

Background Checks

Handwriting Analysis

Copyright 2016 Pearson Education, Inc. 5-18

 Legal Issues in Staffing
Discrimination Laws
o Develop clear hiring policies
Affirmative Action
o Making job-related decisions without
discrimination
Negligent Hiring
o Learn as much as possible about past
work-related behavior

Copyright 2016 Pearson Education, Inc. 19

 Summary and
Conclusions
Human Resource Supply and Demand
The Hiring Process
Challenges in the Hiring Process
Meeting the Challenge of Effective Staffing
Recruitment
Selection
Legal Issues in Staffing

Copyright 2016 Pearson Education, Inc. 5-20

Pearson Education, Inc.
Copyright

Copyright 2016 Pearson Education, Inc. 5-21