Professional Documents
Culture Documents
leadership
Amanda Singleton
Group Executive: Corporate Communication
Telkom
Challenges facing SA leaders
• Culture is important:
– because it powerfully influences the behaviour of employees
Group Interaction
Positive Results
Norms of Behaviour
Shared Values
CULTURE
o be have al
t
lt ur e” (How
“Cu
“As is”
(to be)
“Vision”
Current situation
“Strat
egy” (
What
d o we
nee d
to foc
us on)
A Telkom example
• Vision:
– To be a world-class communication company
• Strategic Goal:
– To invest in our employees
• Value:
– We value our people and their diversity
• Behaviour needed:
– No stereotyping, prejudice and discrimination in the workplace
– Fair recruitment, an appreciation for the EE imperative
– Making full use of the skills of all employees
– Open communication on development needs
– Regular discussions on performance and improvement areas
– Coaching, mentoring and personal development
– Creation of opportunities for personal growth
– Retention of critical skills
Changing corporate culture
1. Conceptual Leadership
2. Personal Commitment
3. Communication