ISO 9001:2015

The process approach

ISO/TC 176/SC2/WG23/N156 © ISO 2017 – All rights reserved

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Purpose of this presentation

To explain the process approach in ISO 9001:2015

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This presentation

 Developed by the ISO subcommittee responsible

for ISO 9001

 Available for unrestricted public use

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What is the process approach?
The systematic management of processes and
their interactions to achieve intended results

All organizations use processes to:

 set interrelated or interacting activities
 transform inputs into outputs
 build in checks to meet objectives and promote
continuous improvement
The process approach integrates processes into
a complete system to achieve strategic and
operational objectives
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How do I do it?
To use the process approach an organization
should:
 understand and define the processes needed
to meet its objectives
 recognize that the processes are unique to its
own context
 integrate all of the processes and their
interactions into a system that utilizes risk-
based thinking

.
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Process approach and risk-based
thinking

 The process approach incorporates risk-

based thinking
 Risk-based thinking ensures risk is
considered when establishing, implementing
and maintaining a management system, each
process and each activity

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The process approach and PDCA
Processes can be managed using the PDCA
cycle

Plan establish objectives and build

processes necessary to
deliver results
Do implement what was planned
Check monitor and measure processes
and results against the objectives
Act take actions to improve results

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What are the possible benefits?

 Increases accountability
 Increases ability to focus and link key processes
 Improves internal integration of processes
 Increases awareness of process performance for
more consistent results
 Better use of resources
 Improves customer confidence in the
organization
All of these add value for the organization
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Additional information is available at

https://committee.iso.org/tc176sc2