ICICI BANK Ltd.

Mission, Vision, Goals, Policies

Presented by: Group 10

Sujit Potnis
Colton Gomes
Dinesh Adnani
Saurabh Majumdar
Shrenik Parmar
Tilottama Dhar
Overview

 total assets of Rs. 3,997.95

billion
 a network of about 1,308
branches and 3,950 ATMs
 presence in 18 countries
 affiliates in the areas of
investment banking, life and
non-life insurance, venture
capital and asset management
History

 formed in 1955
 ICICI bank (1994), an affiliate to
ICICI, offered a variety of
products and services
 Merger of ICICI and ICICI Bank
(2002)
MISSION, VISION, GOAL

 MISSION : Perfection in Power

 VISION : To be the preferred
brand for total financial and
banking
 GOAL : a universal bank
providing end-to-end financial
services
 1955 1994 2002

VISION Perfection in power To be among the most To be among the top 25

efficient Indian banks banks of the world by
to provide retail and the year 2025
corporate banking
services

MISSION To provide medium- > To provide > To deliver excellent

term and long-term unmatched banking service and products to
project financing to services to its its customers (a base of
Indian businesses. customers more than 13 mn) and
> To be a technology ensure safe banking
driven Bank. practices at both the
> To have satisfied ends.
users as well as > To make banking
employees. possible anywhere and
everywhere.
To penetrate further
into the rural retail
sector.

GOALS > To start business in > To be a 2000 branch

and with foreign bank by the end of
locales. (opening up of FY2008-09.
Indian economy) > To grow at the rate of
> Target market 8% pa.
willing to take credit. > Strengthening or
supplementing existing
systems
 POLICIES

For Customer For Employees

ICICI Bank’s Policy (customer)
 All customers are treated fairly at all times.
 Any complaints raised by customers are
dealt with courtesy and on time.
 Customers are fully informed of their rights
to alternative remedy if they are not fully
satisfied with the response of the Bank to
their complaint.
 The bank will work continuously towards
providing quality service to its customers.
 The bank will always act in good faith and
without prejudice to the interest of the
customer
ICICI Bank’s Policy
(employee)
 To be committed to integrity in
all aspects of bank activity
 To comply with all applicable
laws, regulations and internal
process
 Conflict of Interest
Thank You