APPLYING QUALITY STANDARDS

Common Competencies
 Assess quality of received materials
• Work instruction is obtained and work is
carried out in accordance with standard
operating procedures.

• Received materials are checked against

workplace standards and specifications
• Faults and any identified causes are recorded
and/or reported to the supervisor concerned
in accordance with workplace procedures.

• Faulty materials are replaced in accordance

with workplace procedures.
Example of Assessment of Materials
Received:
• 5 Hard disk, 2 128MB SDRAM memory chips
Found out that 1 Hard disk has error need for
replacement

• Refill ink cartridge

• 10 PS/2 keyboard, 10 Optic mouse, 2 power

supply
3 defective keyboard need replacement

• 2 CD-Rom drive
Materials:
Materials may include but not limited to:
• Instructional videos
• Manuals
• Job order – an order received from a customer
or client
– an order created internally within the organization
Faults:
Materials may include but not limited to:
• Materials not to specification
• Materials contain incorrect/outdated
information
• Hardware defects
• Materials that do not conform with any
regulatory agencies
 Assess own work

• In cases of deviations from specific quality

standards, causes are documented and
reported in accordance with the workplace’ s
standards operating procedures.
• Documentation relative to quality within the
company is identified and used.
• Completed work is checked against workplace
standards relevant to the task undertaken.
• Errors are identified and isolated.
• Information on the quality and other
indicators of production performance are
recorded in accordance with workplace
procedures.
Documentation:
• Organization work procedures
• Manufacturer’s instruction manual
• Customer requirements
• Forms
Errors:
Errors may be related but not limited to the
following
• Deviation from the requirements of the Client
• Deviation from the requirement of the
organization
Quality standards:
Quality standards may be related but not limited to the
following
• Material
• Hardware
• Final product
• Production process
• Customer service
 Engage in quality improvement
• Process improvement procedures are
participated in relative to workplace
assignment
• Work is carried out in accordance with process
improvement procedures
• Performance of operation or quality of
product of service to ensure customer
satisfaction is monitored
Customer:
• Co-worker
• Supplier/vendor
• Client
• Organization receiving the product or service