Professional Documents
Culture Documents
MEANING
Oral communication implies communication through
mouth. It includes individuals conversing with each
other, be it direct conversation or telephonic
conversation. Speeches, presentations, discussions are
all forms of oral communication. Oral communication is
generally recommended when the communication matter
is of temporary kind or where a direct interaction is
required. Face to face communication (meetings,
lectures, conferences, interviews, etc.) is significant so
as to build a rapport and trust.
Advantages of Oral Communication
1. Clarity of expression
2. Make communication a two-way process
3. Develop trust by creating listeners’ interest
4. Be precise
5. Avoid communication overload, easy flow
6. Overcoming barriers (time, distance &
noise)
7. Timely feedback
8. Communication & Listening Skills
9. Correct choice of medium
10.Strong conviction
11.Sequence, coherence and consistency in
contents
12.Economical, Accurate, Empathetic
13.Identify barriers & try to rectify the
problem
14.Go for appropriate body language
IMPORTANCE OF FEEDBACK
INPUTS
Questioning
Compliments
Eye Contact
Pauses
Nonverbal/ pictorial Communication
1. Pictures
2. Posters
3. Banners
4. Film clips
5. Slides
6. Gestures
Nonverbal/ pictorial Communication
MERITS-
1. It is very effective in use in silent zone
2. It eliminates differential perceptions
3. It is effective when emotions take place
4. Can clarify even the toughest messages
5. Feelings of person can be understood
6. Sometimes more meaningful than words
Nonverbal/ pictorial Communication
LIMITATION-
1. It is ineffective particularly for illiterate
persons
2. It is not possible in each and every situation
3. It cannot be used for lengthy conversation
Non Verbal Communication
It covers all external stimuli other than
spoken or written words and including
characteristics of appearance, voice and use of
space and time.
Kinesics- It is study of the role of body
movements such as winking and shrugging in
communication
Proxemics-It is also called space language
which subject the deals with the way people
use physical space to communicate.
Non Verbal Communication
Chronemics or Distance language-The
subject that deals with the way people
use time dimension or time language
Paralanguage- The non verbal factors
like tone of voice, the speed of delivery,
the degree of loudness or softness, and
the pitch of voice which affect the
spoken words called paralanguage