Professional Documents
Culture Documents
AGGREGATE PLANNING
IN SERVICES
Aggregate Planning for Services
Aggregate planning
Resource planning
•Workforce schedule,
•Materials & Facility
resources.
Scheduling
• Employee schedules,
•Facility schedules,
• Customer schedules.
Aggregate planning in Services
Restaurants
Smoothing the production process
Determining the workforce size
Hospitals
Responding to patient demand
Five Service Scenarios
Airline industry
Extremely complex planning
problem
Involves number of flights, number
of passengers, air and ground
personnel
Resources spread through the entire
system
Yield Management