Non Verbal Communication

Wordless message received through

the medium of gestures, signs, bodily
movements, facial expressions, tone
of voice, colour, time, space etc.
Verbal & Non-Verbal Communication:
Relationship
• Non-verbal communication accompanies the
Verbal communication.
• The verbal and the non-verbal together form
the total meaning of the communicated
message.
• For a full understanding of the message, one
must know what has been communicated
through words and also the thing implied
along with what is said.
Prominent Non Verbal Communication

• Non-verbal communication primarily exists in

the form of:
– Kinesic Communication, &
– Meta Communication
• One’s response to these communications
influences the interpretation of the message
received through verbal communication.
Kinesic Communication/Kinesics
Kinesics is the conveyance of message
through non-verbal acts in the form of body
movements such as gestures, winking, smiling,
postures, style of dressing and grooming.
It influences one’s perception and
understanding of the message.
 Leakage
• A Non-verbal act is usually unconscious.
• It transmits the unstated feelings, attitude and
hidden intentions of the speaker.
• Such a Non-verbal message conveyed through
bodily movements is known as Leakage.
• A successful receiver is one who is able to
observe and interpret the Leakage.
 Meta Communication

• Meta Communication is an implied meaning

conveyed by the choice of words, tone of
voice, fumbling, silence or omission.
• It is the message communicated not through
words but along with words.
• It can be intentional or unintentional.
• It occurs through the use of Paralinguistics.
 Non Verbal Communication
Can be improved by:
• Monitoring one’s own Non-Verbal
Communication
• Learning to interpret others
• Developing self-awareness
• Developing observational skills
• Asking for feedback
• Videotaping oneself and then improving
accordingly
 Principles
• Supplements verbal communication
• Regulates interaction
• Establishes relationships
• Reflects cultural values
 Forms of Non Verbal Communication

• Conscious Non-Verbal Communication

• Subconscious (Subliminal) Non-Verbal

Communication
 Purpose

• To create impressions through body language

and Para-language
• To initiate and manage interactions
• To express emotions
• To convey deception
• To convey power
 Broad Category
• Body Language
• Para Language
• Space Language
• Time Language
• Sign Language
 Commonly Used Forms: KOPPACT
• K Kinesics
• O Oculesics
• P Proxemics
• P Para-linguistics
• A Artifactics
• C Chronemics
• T Tactilics/Haptics